The Inside Sales Representative will be responsible for introducing services to new and established clients. They will communicate with customers by telephone and/or email. The primary duty involves building a large sales funnel by finding, developing, quoting, and tracking qualified opportunities that will lead to a sale.

Major Responsibilities/Activities

• Have an understanding of Mistras’ OneSource Solution portfolio with a focus on NDT.
• Generate and manage customer quotes and proposals, ensuring pricing accuracy and solution alignment with operational capabilities.
• Ensure timely follow-up of quotes and opportunities with customers.
• Drive customer satisfaction with the services being provided, with an eye toward future business opportunities.
• Close coordination with Sales and Operations Management, as necessary.
• Provide feedback on the market & competitive trends.
• Update & maintain current customer information, quotes, and sales activities CRM on a daily & weekly basis.
• Prepare all necessary reports in a timely & accurate manner, as requested by management.
• Provide feedback on methods to improve qualified lead generation and quoting results.
• Identify decision-makers amongst targeted leads to start the sales process.
• Conduct outbound and respond to inbound lead generation efforts.
• Deliver accurate forecasts, sales reports, and pipeline visibility on a regular basis to management.
• Participate fully in training sessions, meetings, skill-building, and professional development classes.

Desired Competencies

• Resilience and persistence – ability to maintain enthusiasm and overcome rejection
• Strong listening and problem-solving – critical for understanding customer needs and creating accurate, timely quotes
• High energy and a self-starter attitude – essential for proactive outreach and quote generation
• Detail orientation – must manage multiple quotes and ensure pricing, specifications, and timelines are accurate
• CRM discipline – keeps detailed, current records of all quoting and sales activity

Minimum Requirements

• English-French bilingualism required
• High school diploma, Undergraduate degree preferred
• Industry specific and/or NDT experience a plus.
• Experience in Sales and Marketing
• Valid Driver’s License
• Travel between 0-10% to customer sites/trade shows when the business need is required
• Microsoft Office suite (Word, PowerPoint, Excel etc.)
• CRM proficiency preferred
• Exceptional communication skills.
• Able to work in fast-paced, self-directed environment.

Essential Physical Functions

• Frequent lifting up to 30 lbs.
• This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Salary Range is $50,000- $75,000 annually

Onsite requirement- 5 days