Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

KPMG’s Consumer & Retail Solutions Practice works with organizations to help them understand the needs and behaviors of their customers with a goal of improving experiences through the strategic application of digital technology.

We provide a range of customer-centric services to help our clients build closer customer relationships by reimagining the future of their businesses in an increasingly digital world.
Currently, our Consumer & Retail Solutions practice is seeking a Manager to join our Vancouver office. We are searching for talented individuals who can help make KPMG the top choice in Canada for designing, building, and securing customer-focused organizations.

What you will do

As a Manager, you will be part of a team who will envision the future of our clients’ business in a digital world. You will be learning from some of the best in the industry and expand your personal skillset by:

• Growing your coaching and feedback skills through providing day-to-day guidance and mentoring to your team and supporting our Open Feedback culture.

• Supporting timely engagement management and ensuring on-time, at-budget high quality delivery of client deliverables.

• Providing expertise and knowledge for full spectrum of client-related business activities and projects, while taking accountability for leading client engagements.

• Growing your reputation as a trusted advisor and as a champion within your area of personal expertise.

• Conducting interview, ideation sessions and co-creation workshops with business partners, subject matter experts and customers for all stages of an engagement.

• Creating Service Blueprints and Customer Journeys to understand, improve and implement seamless, coherent customer experiences.

• Working in an agile environment as part of a high-performance team.

What you bring to the role

• You have a Bachelors’ or Masters’ degree in Business or Communications. Formal experience in Strategy or Behavioural Change is also welcome.
• You are well-versed in user-centered design methods and techniques. Design thinkers welcome!
• You have the dedication to collaboration and experience working with teams on large-scale, long term projects ideally in a client-facing role.
• You can build relationships and work closely with other designers, researchers, engineers, product managers, content creators, cross-functional teams, stakeholders and partners to design digital products across multiple platforms and touchpoints.

**KPMG BC Region Pay Range Information **

The expected base salary range for this position is $98,000 to $127,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

Providing you with the support you need to be at your best

Our Values, The KPMG Way

Integrity , we do what is right | Excellence , we never stop learning and improving | Courage , we think and act boldly | Together , we respect each other and draw strength from our differences | For Better , we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.