If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.

The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

As a Service Contract Coordinator, you will be responsible for overseeing and directing the workflow of address management and billing coordination quality control and quality assurance of these areas for both commercial and residential waste. This includes managing change orders under the commercial agreement between ENMAX and The City of Calgary as our billing agent. Primary duties include:

• Direct and manage workflow of commercial and address management work groups.
• Assist with billing and contract management.
• Provide quality assurance and quality control for Waste and Recycling Services (WRS) commercial contract work groups.
• Monitor and report on quality of work performed by ENMAX staff on behalf of Waste and Recycling Services (WRS) to ensure alignment with service agreements.
• Develop and manage ENMAX change requests as per the Commercial Agreement with ENMAX including updates to rate categories and rates for new programs as well as annual rate adjustments.
• Manage applications for future service, change of existing service for residential, multi-family and industrial/commercial/institutional (ICI) customers.

Qualifications

• A completed 2 year diploma in Business Management, Business Administration or Accounting with at least 5 years experience in Waste and Recycling or related utility experience; OR
• A degree in Commerce, Finance, Business, or a related discipline and at least 3 years of Waste and Recycling, utility or billing and customer service experience.
• Experience using strategic analysis to drive continuous improvement within business processes is essential.
• Intermediate proficiency in Microsoft Office (Word, Excel, PowerPoint) is required.
• Previous work experience with performance metric reporting; Systems, Applications and Processing (SAP) or the Motorola Customer Service Request (CSR) system will be considered assets.
• Success in this position requires strong organization skills; the ability to work independently and consult with staff at all levels in the organization; excellent judgment and interpersonal skills; and familiarity with project management theory and practices.

Pre-employment Requirements

• Successful applicants must provide proof of qualifications.

Workstyle: This position may be eligible to work from home for at least part of the time as one of several flexible work options available to City employees. These arrangements depend on the operational requirements of the role, employee suitability, and are subject to change based on operational needs and corporate direction.

Position and Pay Information

Business Unit: Waste and Recycling Services

Union: CUPE Local 38

Position Type: 1 Temporary (up to 18 months)

Compensation: Pay Grade 9 $41.49 - 55.51 per hour

Hours of work: Standard 35 hour work week

Days of Work: This position works a 5-day work week with 1 day off in a 3 week cycle.

Location: 480 36 Avenue SE

**Audience:**Internal/External

Apply By: May 13, 2026

Job ID #: 314098