Technical Lead, Auto Glass and Replacement - Belron Canada
About the role
Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.
We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.
As the Technical Lead on vehicle glass repair and replacement, he/she will be responsible for mastering the Belron Way of Fitting and Belron Way of Repairing procedures, while understanding our current capabilities (equipment and required skills) and future needs to successfully carry out all glass replacements and repairs.
- He/She will be responsible for supervising, developing, and improving the technical skills of trainers in glass replacement and repair, as well as training delivery. This person will work closely with the National Process Manager – Technical, Safety & Excellence to build training programs focused on procedures and equipment.
- The Technical Lead on vehicle glass repair and replacement will act as a first line contact with technical trainers to help resolve vehicle glass repair and replacement-related issues.
- He/She will work closely with technical trainers to implement actions related to health and safety incidents.
- He/She will work on the creation of training programs and their implementation linked with the deployment of new tools and equipment as well as new procedures.
- He/She will also be responsible for working on various special projects, including the technical component of the Best of Belron competition and the development of the Canadian finalist for the international competition.
Requirements
- 6 to 12 years of experience in a relevant technical or operational role
- Bilingual (French/English), both spoken and written
- Strong leadership, training, and influencing skills
- Excellent written and verbal communication skills
- Strong problem-solving abilities
- Excellent organizational and priority management skills
- Attention to detail, initiative, and autonomy
- Strong analytical and synthesis skills
- Adaptability to technological changes
- Ability to quickly understand and learn in the field of technology
- Strong ability to document and simplify processes
We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.
Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.
Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.
If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!
About Belron International Limited
We believe that Belron International is a very special place to work and are delighted to have been ranked number two in the UK Best Workplaces 2017 awards. Life at Belron International is about so much more than just the nine to five. It's about a community of people that enjoy what they do and the positive special culture we've created.
Already the world leader in vehicle glass repair and replacement, it is an exciting time at Belron as we extend our capability and expertise to serve customers in a range of new vehicle and home services. Belron is proud to provide the highest levels of care to over 11 million customers in more than 30 countries across five continents.
Belron has a rich history and family values. How we do business today, our ethics and our spirit can be traced back to those values established many years ago in South Africa where we began. We are very clear about why we do what we do - we solve people’s problems with real care.
Technical Lead, Auto Glass and Replacement - Belron Canada
About the role
Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.
We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.
As the Technical Lead on vehicle glass repair and replacement, he/she will be responsible for mastering the Belron Way of Fitting and Belron Way of Repairing procedures, while understanding our current capabilities (equipment and required skills) and future needs to successfully carry out all glass replacements and repairs.
- He/She will be responsible for supervising, developing, and improving the technical skills of trainers in glass replacement and repair, as well as training delivery. This person will work closely with the National Process Manager – Technical, Safety & Excellence to build training programs focused on procedures and equipment.
- The Technical Lead on vehicle glass repair and replacement will act as a first line contact with technical trainers to help resolve vehicle glass repair and replacement-related issues.
- He/She will work closely with technical trainers to implement actions related to health and safety incidents.
- He/She will work on the creation of training programs and their implementation linked with the deployment of new tools and equipment as well as new procedures.
- He/She will also be responsible for working on various special projects, including the technical component of the Best of Belron competition and the development of the Canadian finalist for the international competition.
Requirements
- 6 to 12 years of experience in a relevant technical or operational role
- Bilingual (French/English), both spoken and written
- Strong leadership, training, and influencing skills
- Excellent written and verbal communication skills
- Strong problem-solving abilities
- Excellent organizational and priority management skills
- Attention to detail, initiative, and autonomy
- Strong analytical and synthesis skills
- Adaptability to technological changes
- Ability to quickly understand and learn in the field of technology
- Strong ability to document and simplify processes
We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.
Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.
Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.
If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!
About Belron International Limited
We believe that Belron International is a very special place to work and are delighted to have been ranked number two in the UK Best Workplaces 2017 awards. Life at Belron International is about so much more than just the nine to five. It's about a community of people that enjoy what they do and the positive special culture we've created.
Already the world leader in vehicle glass repair and replacement, it is an exciting time at Belron as we extend our capability and expertise to serve customers in a range of new vehicle and home services. Belron is proud to provide the highest levels of care to over 11 million customers in more than 30 countries across five continents.
Belron has a rich history and family values. How we do business today, our ethics and our spirit can be traced back to those values established many years ago in South Africa where we began. We are very clear about why we do what we do - we solve people’s problems with real care.