This position requires in-person collaboration up to 5 days per week. *Please note this arrangement is subject to change with business requirements.*

Why WestJet:

Every WestJet journey has the potential to enrich lives; a career with us is no exception.

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

Join us, this is where your career story takes off.

Overview of role:

Our team delivers business value by building and evolving digital products across AI-enabled solutions and application development, supported by strong data and analytics foundations. We act as trusted advisors to business partners, helping identify high-impact opportunities, shape product strategy, and translate complex needs into clear, actionable plans for delivery teams. Reporting to the Senior Manager, you will bridge technical and business worlds by framing real-world problems, defining outcomes and success measures, and guiding delivery from discovery through launch and continuous improvement.

You will work closely with cross-functional teams, including software engineering, data engineering, architecture, cyber/security, data governance, external collaborators, and business stakeholders, to prioritize opportunities, define product strategy and requirements, and communicate progress and results. You’ll be expected to bring a consulting mindset: quickly understanding business context, asking the right questions, synthesizing inputs, and recommending practical paths forward. To be successful in this role, you should bring strong stakeholder-management skills, experience as a product owner/product manager (or similar), and enough technical fluency to collaborate effectively with engineers and data/AI specialists. You are known for your creative approach to problem solving, comfort with ambiguity, and ability to communicate clearly to both delivery teams and leadership.

Key deliverables include:

• Lead discovery with business partners to define problem statements, outcomes, hypotheses, and business cases; ensure initiatives align to strategic objectives and drive measurable business value.

• Own the scope, requirements, user stories, acceptance criteria, and success metrics for assigned products

• Facilitate workshops, map customer/user journeys, and align stakeholders on the “why/what/how” while managing expectations and incorporating feedback throughout delivery.

• Provide end-to-end project delivery leadership: develop and maintain delivery plans, timelines, and milestones; proactively manage scope, budget, risks, dependencies, and trade-offs to deliver on commitments.

• For AI/analytics initiatives, partner with data/AI teams to define data needs, model/service expectations, evaluation criteria, and an operationalization approach (including monitoring and lifecycle considerations).

• For application initiatives, collaborate with engineering and architecture to define solution approaches, integration points (APIs), non-functional requirements (security, performance, reliability), and release readiness.

• Define and coordinate testing/validation strategies appropriate to the solution (e.g., UAT, dashboard validation, API testing, model evaluation) to ensure quality, reliability, and performance.

• Communicate product direction and progress clearly to cross-functional teams and leadership; use data analysis and storytelling to explain performance, insights, and recommendations.

• Contribute to product/process standards and ways of working (e.g., requirements templates, definition of done, playbooks) and champion continuous improvement in Agile practices and tools.

• Lead by influence: coach/mentor team members where appropriate, foster collaboration, and help remove blockers in a fast-paced, changing environment.

Experience and qualifications:

• Bachelor’s degree in a relevant field (Business, Computer Science, Economics, Statistics, etc.) or equivalent experience.
• 5+ years’ experience, including a minimum of 3 years as a Product Owner / Technical Product Manager (or closely related role).
• Proven track record of delivering digital initiatives that create measurable business impact.
  Strong stakeholder management and communication skills, including the ability to synthesize input, influence decisions, and communicate product vision and trade-offs to leadership.
• Technical fluency with the ability to collaborate effectively with engineers, architects, and data/AI specialists (hands-on technical experience is an asset but not required).
• Exposure to one or more of the following domains: AI-enabled solutions, data platforms/engineering, and/or application development (web/mobile/API-based services).
• Analytical mindset with strong problem solving, adaptability, and strategic thinking abilities.

The following are considered strong assets:

• Agile Product Owner, Scrum Master, or SAFe certification.

• Project management training or certification (e.g., PMP/PRINCE2) and/or demonstrated experience leading delivery to scope, schedule, and budget.

• Experience with JIRA and common product delivery tooling (e.g., Confluence, Azure DevOps).

• Exposure to AI/ML concepts and delivery (e.g., model evaluation, prompt-based solutions, MLOps/monitoring concepts, responsible AI practices).

• Hands-on experience with analytics/BI tools (e.g., Power BI, Tableau) and/or SQL.

• Prior experience working for an airline.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

Think we are a fit? Apply now!

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Following integration with Sunwing in 2025, more than 14,000 WestJetters support nearly 200 aircraft and connect guests to more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia.

As a major Canadian employer that includes WestJet Airlines, Sunwing Vacations Group and WestJet Cargo, the WestJet Group is Canada’s leading low-cost airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our Safety Promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our Commitment to Diversity and Inclusion

We embrace what makes us each unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences, and backgrounds, and if you're passionate about this role, we encourage you to apply - even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity, and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talent@westjet.com.

We value the time and effort you put into your application. Our recruitment process is highly competitive, and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. We encourage you to explore future opportunities with us if this role isn't the right fit at this time.

For more information about everything WestJet, please visit WestJet.com.

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