Encore Auctions is proud to say they are London's largest online auction of new, returned, undeliverable and overstocked items from several major online retailers. They give thousands of consumers opportunities to acquire an extensive variety of products, sometimes at a fraction of the retail price! It is an engaging, adrenaline-fueled experience that never fails to delight when you win an item you had your eye on! Whether you are a new bidder or a seasoned one, each auction will be new and exciting!

Customer Service Representative – Busy Warehouse Environment 📍 London, ON | Full-time | On-site Are you someone who thrives in a fast-paced, hands-on environment where no two days are the same?

Do you have the patience and professionalism to handle challenging customers while keeping a positive attitude?

If so, we’d love to have you on our team!

About The Role We’re looking for a Customer Service Representative to join our busy warehouse team. You’ll be the first point of contact for customers who come to the warehouse at their appointment time, pay their invoice(s) and picking their orders, returning or inquiring about their orders. The job can be fast-moving, and at times, customers can be frustrated or difficult — so we’re looking for someone who can stay calm, stay kind, hold themselves with confidence and is solution-focused in every interaction.

Key Responsibilities

• Greet customers and assist them with invoices, returns, and general inquiries
• Handle customer complaints or frustrations with professionalism and empathy
• Process orders, payments, and documentation accurately
• Keep your work area organized, tidy, and efficient
• Stay productive during slower periods — help out around the warehouse, keep the customer service area clean and tidy throughout the day or assist other team members as time allows
• Work collaboratively with warehouse and management staff to ensure smooth operations

What We’re Looking For

• Strong communication and problem-solving skills
• A positive attitude and resilience when dealing with difficult or impatient customers
• A self-starter who doesn’t wait to be told what to do — you find ways to stay busy and helpful
• Reliable, punctual, and team-oriented
• Previous customer service experience (retail, warehouse, or similar setting preferred)

Why You’ll Love Working Here

• Supportive team environment
• Busy, active workplace — no time to get bored!
• Opportunities to learn and grow within the company

If you take pride in keeping things running smoothly, can handle challenges with a smile, and don’t mind rolling up your sleeves when needed, we’d love to meet you.

👉 Apply today and join a team that values hard work, initiative, and great customer service. Benefits Regardless of what team you are on at Encore, we all work toward a common goal; to make the customer experience with Encore a memorable one! We believe in creating lasting relationships with our employees. We appreciate your efforts and contributions and offer various benefits to enhance your experience at Encore Auctions. These include:

• 4% Vacation pay on each pay or accrual
• Bi-weekly pay schedule
• Casual Dress
• On-site Parking
• Job growth opportunities
• Group Benefit enrolment for eligible full-time employees
• Group Retirement Savings Plan for those interested in planning for your future
• We are located on a bus route

Who We Are Looking For In This Role… You make an impact on the customer experience. Whether it be directly or indirectly, your efforts make a difference every step of the way. You are diligent, focused and demonstrate a genuine ‘can do’ attitude.

Why Choose Encore?

• Strong communication skills
• Ability to read and speak English well
• Great organizational and time management skills
• You have a keen eye and notice the details
• Ability to multi-task in a fast-paced environment
• Availability to work 9:30 am to 6:30 pm Tuesday to Saturday on a permanent full-time basis
• Ability to work over-time as needed

This role starts at Level 1 hourly rate; $17.60 per hour. After three months of continuous employment, you will be eligible to enroll with our Group Benefit plan- we offer Single of Family coverage with Dental and Vision care included. The employer pays 50% of your premiums. We also offer enrollment with our GRSP (Group Retirement Savings Plan) for those who are interested.

Encore Auctions is an equal opportunity employer and provides accommodation for job applicants in accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you are an individual with a disability and you need accommodation in order to apply for this position, please contact the Human Resources Manager.