Senior Manager, ServiceNow Development
Top Benefits
About the role
What is the opportunity?
We are seeking an experienced Senior Manager who is well versed in ServiceNow platform to lead ServiceNow engineering and platform development in RBC. In this role, you will oversee the design, development, and delivery of scalable ServiceNow solutions that support enterprise ITSM, ITOM, ITAM, GRC, CMDB, BCM, and other business workflows. You will manage a team of developers, collaborate with cross-functional stakeholders, and drive strategic initiatives to optimize ServiceNow adoption across the organization.
What will you do?
- Lead a team of ServiceNow developers to deliver high-quality platform solutions.
- Oversee all aspects of ServiceNow development lifecycle including design, configuration, customization, integration, and testing.
- Establish and enforce best practices for platform governance, architecture, and security.
- Partner with IT and business leaders to define the ServiceNow roadmap and align with organizational objectives.
- Collaborate with Risk, Compliance, and Disaster Recovery teams to implement robust workflows and automation.
- Collaborate with Demand Management / Product Owners to manage sprint planning, and resource allocation to ensure timely delivery of enhancements and projects.
- Drive continuous improvement through automation, innovation, and adoption of new ServiceNow modules and features.
- Ensure compliance with change management, documentation, and audit requirements.
- Mentor and develop team members, fostering a culture of collaboration and technical excellence.
- Participate in platform governance, change control activities; and ensure compliance with best practices, security policies, and industry standards.
- Support regulatory / audit compliance, operational resilience, and IT risk management through advanced ServiceNow development and integration.
- Practice test-driven development with the team.
What do you need to succeed?
Must-have
- Bachelor’s degree in computer science, Information Systems, or related field.
- 8+ years of experience with ServiceNow platform development and administration, including at least 2 years in a leadership or management role.
- Strong understanding of ITIL processes and enterprise IT operations.
- Proven experience delivering large-scale ServiceNow implementations (e.g., ITSM, ITOM, GRC, HRSD etc).
- Expertise in scripting (JavaScript, Glide API), integrations (REST/SOAP), and ServiceNow configuration.
- Excellent leadership, communication, and stakeholder management skills.
- Strong analytical, problem-solving, and communication skills.
- Self-motivation to learn new technologies and concepts.
Nice-to-have:
- ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD).
- ITIL certification.
- Experience with Agile methodologies and DevOps practices.
- Background in managing outsourced or distributed development teams.
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team.
- A world-class training program in financial services.
- Flexible work/life balance options.
- Opportunities to do challenging work.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Senior Manager, ServiceNow Development
Top Benefits
About the role
What is the opportunity?
We are seeking an experienced Senior Manager who is well versed in ServiceNow platform to lead ServiceNow engineering and platform development in RBC. In this role, you will oversee the design, development, and delivery of scalable ServiceNow solutions that support enterprise ITSM, ITOM, ITAM, GRC, CMDB, BCM, and other business workflows. You will manage a team of developers, collaborate with cross-functional stakeholders, and drive strategic initiatives to optimize ServiceNow adoption across the organization.
What will you do?
- Lead a team of ServiceNow developers to deliver high-quality platform solutions.
- Oversee all aspects of ServiceNow development lifecycle including design, configuration, customization, integration, and testing.
- Establish and enforce best practices for platform governance, architecture, and security.
- Partner with IT and business leaders to define the ServiceNow roadmap and align with organizational objectives.
- Collaborate with Risk, Compliance, and Disaster Recovery teams to implement robust workflows and automation.
- Collaborate with Demand Management / Product Owners to manage sprint planning, and resource allocation to ensure timely delivery of enhancements and projects.
- Drive continuous improvement through automation, innovation, and adoption of new ServiceNow modules and features.
- Ensure compliance with change management, documentation, and audit requirements.
- Mentor and develop team members, fostering a culture of collaboration and technical excellence.
- Participate in platform governance, change control activities; and ensure compliance with best practices, security policies, and industry standards.
- Support regulatory / audit compliance, operational resilience, and IT risk management through advanced ServiceNow development and integration.
- Practice test-driven development with the team.
What do you need to succeed?
Must-have
- Bachelor’s degree in computer science, Information Systems, or related field.
- 8+ years of experience with ServiceNow platform development and administration, including at least 2 years in a leadership or management role.
- Strong understanding of ITIL processes and enterprise IT operations.
- Proven experience delivering large-scale ServiceNow implementations (e.g., ITSM, ITOM, GRC, HRSD etc).
- Expertise in scripting (JavaScript, Glide API), integrations (REST/SOAP), and ServiceNow configuration.
- Excellent leadership, communication, and stakeholder management skills.
- Strong analytical, problem-solving, and communication skills.
- Self-motivation to learn new technologies and concepts.
Nice-to-have:
- ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD).
- ITIL certification.
- Experience with Agile methodologies and DevOps practices.
- Background in managing outsourced or distributed development teams.
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team.
- A world-class training program in financial services.
- Flexible work/life balance options.
- Opportunities to do challenging work.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.