Community Leasing Coordinator - Temporary
About the role
Let us welcome you home at Laurel Heights in Edmonton, AB.
Optima Living operates Independent Living, Assisted Living, Supportive Living and Memory Care communities in Alberta and British Columbia. Our communities are among the best places to live in Western Canada.
Our Vision: For every person to feel at home.
This is truly supported by our credo. “Let us welcome you home.” All of us here feel it is an honour to work with our residents and we advocate a resident-centered approach where the Resident, is the focus of all our endeavours.
As the Community Leasing Coordinator, you are responsible for building meaningful relationships with seniors in the community, while respecting their dignity towards decision making and navigating relationships with their families.
Responsibilities
- Connect with prospective seniors through engaging senior centres, clubs, health and wellness centres, business associations, and direct marketing efforts in the community.
- Support qualifying seniors to determine if our community is the best fit for them.
- Invite qualifying seniors and their families for scheduled tours conducted while respectfully ensuring safety, security and ensuring infectious controls are met.
- Regularly stay in touch with prospective residents leveraging state of the art seniors CRM platform, Sherpa.
- Manage lead sources via telephone, walk-ins, email, social media, and home visits.
- Support the General Manager with preparation of lease documentation prior to move-in.
- Assist with coordination of pre-arrival and welcome package.
- Accountable for regular resident follow ups, post move in leveraging Optima’s proprietary Live with Us Platform.
- Support ongoing resident engagement.
- Accurately track and maintain data on incentives, referrals, refunds, advertising, promotions, outreach events, and resident stories.
- Liaise with marketing.
- Provide leasing and marketing reports as required.
- Other duties as assigned to support operational requirements.
Qualifications and Experience
- Minimum of 2 years residential leasing experience.
- Experience in an aging adult setting is preferred.
- Valid provincial driver's license required.
- Completion of CPR and First Aid is an asset.
- Exceptional interpersonal skills with peers, residents, visitors and operational partners.
- Superior organizational skills with the ability to handle multi-resident requests.
- Strong sense of ethics and the ability to handle sensitive information with tact and discretion.
- Superior oral and written communication skills, fluently in English.
- Demonstrate the ability to prioritize and problem-solve.
- Ability to work flexible hours (evenings and weekends).
- Strong computer literacy including effective working skills with Microsoft 360, WelcomeHome, Yardi, and OneDay.
Conditions of Employment
- Clear Police Information Check
- Clear Vulnerable Sector Check
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About Optima Living
Optima Living—founded in 2007—owns and operates innovative seniors’ living communities throughout Alberta and BC, taking an unprecedented approach to senior life. Their unique company culture is one where both residents and team members are family.
Optima Living’s North Star, Let us welcome you home, speaks to their underlying principles and the experience seniors discover in their communities. When residents are home, they feel safe, respected, and welcome. Home is where one’s voice is heard, their views matter, and they have freedom of choice. Optima Living’s mission, vision, and values—respect, dignity, teamwork, and doing the right thing—support and build upon their North Star.
Optima Living operates over 3,700 beds providing congregate living options for seniors. These options range from subsidized to luxury, Independent to Assisted Living, Long-term Care to Memory Care, and Residential Mental Health. For more information, visit optimaliving.ca.
Optima Living is also an approved service provider with both the interior Health Authority (IHA) and the Fraser Health Authority (FHA), is a licensed care provider under the BC Community Care and Assisted Living Act, and is registered as an approved Assisted Living (AL) Operator with the AL Registrar of BC.
Community Leasing Coordinator - Temporary
About the role
Let us welcome you home at Laurel Heights in Edmonton, AB.
Optima Living operates Independent Living, Assisted Living, Supportive Living and Memory Care communities in Alberta and British Columbia. Our communities are among the best places to live in Western Canada.
Our Vision: For every person to feel at home.
This is truly supported by our credo. “Let us welcome you home.” All of us here feel it is an honour to work with our residents and we advocate a resident-centered approach where the Resident, is the focus of all our endeavours.
As the Community Leasing Coordinator, you are responsible for building meaningful relationships with seniors in the community, while respecting their dignity towards decision making and navigating relationships with their families.
Responsibilities
- Connect with prospective seniors through engaging senior centres, clubs, health and wellness centres, business associations, and direct marketing efforts in the community.
- Support qualifying seniors to determine if our community is the best fit for them.
- Invite qualifying seniors and their families for scheduled tours conducted while respectfully ensuring safety, security and ensuring infectious controls are met.
- Regularly stay in touch with prospective residents leveraging state of the art seniors CRM platform, Sherpa.
- Manage lead sources via telephone, walk-ins, email, social media, and home visits.
- Support the General Manager with preparation of lease documentation prior to move-in.
- Assist with coordination of pre-arrival and welcome package.
- Accountable for regular resident follow ups, post move in leveraging Optima’s proprietary Live with Us Platform.
- Support ongoing resident engagement.
- Accurately track and maintain data on incentives, referrals, refunds, advertising, promotions, outreach events, and resident stories.
- Liaise with marketing.
- Provide leasing and marketing reports as required.
- Other duties as assigned to support operational requirements.
Qualifications and Experience
- Minimum of 2 years residential leasing experience.
- Experience in an aging adult setting is preferred.
- Valid provincial driver's license required.
- Completion of CPR and First Aid is an asset.
- Exceptional interpersonal skills with peers, residents, visitors and operational partners.
- Superior organizational skills with the ability to handle multi-resident requests.
- Strong sense of ethics and the ability to handle sensitive information with tact and discretion.
- Superior oral and written communication skills, fluently in English.
- Demonstrate the ability to prioritize and problem-solve.
- Ability to work flexible hours (evenings and weekends).
- Strong computer literacy including effective working skills with Microsoft 360, WelcomeHome, Yardi, and OneDay.
Conditions of Employment
- Clear Police Information Check
- Clear Vulnerable Sector Check
O7UeKgfXUG
About Optima Living
Optima Living—founded in 2007—owns and operates innovative seniors’ living communities throughout Alberta and BC, taking an unprecedented approach to senior life. Their unique company culture is one where both residents and team members are family.
Optima Living’s North Star, Let us welcome you home, speaks to their underlying principles and the experience seniors discover in their communities. When residents are home, they feel safe, respected, and welcome. Home is where one’s voice is heard, their views matter, and they have freedom of choice. Optima Living’s mission, vision, and values—respect, dignity, teamwork, and doing the right thing—support and build upon their North Star.
Optima Living operates over 3,700 beds providing congregate living options for seniors. These options range from subsidized to luxury, Independent to Assisted Living, Long-term Care to Memory Care, and Residential Mental Health. For more information, visit optimaliving.ca.
Optima Living is also an approved service provider with both the interior Health Authority (IHA) and the Fraser Health Authority (FHA), is a licensed care provider under the BC Community Care and Assisted Living Act, and is registered as an approved Assisted Living (AL) Operator with the AL Registrar of BC.