Job Description Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

Our Rapid Transit – Operations BRT and Bus Infrastructure Office is looking for a Manager, Transit Operations & Maintenance to provide safety compliance and contract oversight across the BRT networks. This role will collaborate and maintain relationships with municipal service providers and external vendors and provide technical and functional oversight to the operations and maintenance of BRT stations and transitways. The BRT team works to provide customers with high-quality transportation through safe, fast, on-time, and efficient service delivered under contract agreements. Also maintaining customer-first focus within the Bus Rapid Transit programs while supporting project delivery and diversion planning.

What will I be doing?

• Oversees services through the planning and implementation of operational guidelines that meets service demand by:

• Managing the operator to effectively deliver on their obligation to the service level plans. Any non-compliant deliverables will need delivery of mitigation strategies working with the construction Team, operator, or maintainer as appropriate.

• Oversee the implementation of management plans and programs through facilitation and consultation with stakeholders

• Advises on the development of plans to enhance communication with partners, stakeholders and the public, ensuring the optimal balance between customer service levels and operational plans.

• Managing the service delivery schedules and operational plans in compliance with BRT service strategies and strategic plans

• Manages the operations of divisional projects that support objectives

• Plays a key role in tracking the delivery and supporting the high-level strategy for operational plan execution and continuous support for the implementation of business and operation plans whilst managing the day-to-day operations of the transitways.

• Through auditing and monitoring functions, ensures contractor compliance with agreement terms and conditions both contractual and regulatory, governing the delivery of transportation services.

• Coordinates BRT service operation in collaboration with other Metrolinx departments and functions, to ensure high-quality customer service.

• Conducts and manages operational planning in alignment with organizational strategic plans, which includes discussion/negotiation with other business units.

• Manages the delivery of BRT services to provide safe, effective, and efficient movement of customers.

• Manages annual and long-term budgets and staffing plans that adhere to corporate standards and applicable legislation.

• Manages and provides constructive feedback and guidance to a team of contractors, consultants and/or other partners to ensure compliance and alignment to Metrolinx’ high standards of performance, values and positive working relationships.

What Skills and Qualifications Do I Need?

• Completion of a degree in Business or Engineering, or a related discipline – or a combination of education, training and experience deemed equivalent.
• Demonstrated progressive experience in the transportation and/or public transit sector, which includes managing/leading a group of frontline staff and/or managing projects, ideally within the public sector.
• Achievement of a project management certification, such as Project Management Professional (PMP), would be an asset.
• Experience managing operations in passenger rail service or bus operations would be an asset.
• Knowledge of the applicable legislation and bus transportation rules affecting environmental, public, and employee safety is required.
• Knowledge of transportation, engineering, and planning is also required to identify potential inadequacies, evaluate plans developed by others, and ensure that Metrolinx has an understanding of the most appropriate public transportation analytical tools.
• Experienced based on commuter rapid transit (e.g. LRT, BRT) system planning, design and delivery, which may include surface and subway mainline and stations, maintenance of RT systems, related storage yards, etc.
• Understanding of the System Safety Certification processes.
• Leadership skills to manage, mentor, and develop direct reports; experience in the application of collective agreement provisions to monitor and manage employees and contractors.
• Experience with vendor management to manage development and delivery of externally provided products and services and monitor service delivery and performance against contract provisions.
• Knowledge and understanding of information technology (IT) capabilities and the budget planning and monitoring process.
• Interpersonal and oral/written/presentation skills to assist with the preparation of reports and presentations, new directions, or recent findings in operations studies and present to technical and non-technical audiences.

Don’t Meet Every Requirement? If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Accommodation We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email hr.recruitment@metrolinx.com .

Application Process All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.

For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policy before submitting your application.

Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted. WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.