Job description

A Day in the life of a Business Systems Analyst at Esri Canada

Serve as a primary support contact for SAP and SAC system operations, including configuration, reporting, issue investigation, and coordination of system changes. Analyze current‑state and future‑state system workflows, configuration changes, and test evidence, collaborating with business stakeholders to identify gaps, risks, and improvement opportunities, and assess, apply, and document system change impacts across processes, data, reporting, and integrations. Design and recommend scalable solutions that meet business requirements and align with SAP-recommended best practices for security, governance, and system performance. Provide ongoing operational and technical support for SAP and SAC by investigating issues, identifying root cause and technical or process deficiencies, validating system data and processes, and implementing resolution. Lead business systems analysis activities for SAP and SAC initiatives, including requirements elicitation, documentation, validation, and configuration with accountability for assigned deliverables. Coordinate and manage intake, prioritization, and tracking of SAP and SAC system change requests, maintaining clear status updates and traceability from intake through delivery. Support user acceptance testing (UAT) and operational readiness activities by validating functional designs and requirements against system capabilities and coordinating testing, issue resolution, and business sign‑off. Support release readiness and change adoption activities, including communications, training materials, and post‑release validation to ensure successful implementation. Collaborate with cross‑functional partners to support integrated workflows and data alignment across SAP, SAC, and related enterprise systems.

What you bring to the team

Post‑secondary degree or diploma in Business Analysis, Business Administration, Information Systems, Project Management, or a related field. An equivalent combination of education and relevant experience may be considered. Minimum 5 years of relevant experience supporting business systems and enterprise applications. Demonstrated hands‑on experience supporting SAP and SAP Analytics Cloud (SAC), including configuration, reporting, and system‑enabled business processes. Experience working with integrated enterprise systems, including data flows, controls, integrations, and reporting dependencies, with direct application in SAP‑based environments. Demonstrated ability to lead business systems analysis activities and translate operational and system needs into clear, actionable requirements and deliverables. Proven experience supporting or administering enterprise business systems, including reporting, configuration support, and issue resolution. Strong understanding of system‑enabled business processes, operational workflows, and governance practices within an enterprise environment. Proven analytical and problem‑solving skills, with the ability to assess impacts, risks, and dependencies across people, process, data, and systems. Effective written and verbal communication skills, with the ability to engage confidently with technical and non‑technical stakeholders. Ability to manage competing priorities and deliver high‑quality outputs with minimal supervision in a dynamic, system‑enabled environment. Bilingual proficiency (English / French) is considered an asset.

We offer

What Esri Canada offers you

We prioritize our employees’ well-being and work-life balance. Our benefits include: Work from Home or hybrid work Generous Paid Time-Off: Enjoy up to 6 weeks of time off per year, including: 3 weeks of paid annual vacation, increasing with years of service 50 hours of Paid-Time Off (PTO) for personal needs 32 hours of Summer Days Winter holiday office closure Comprehensive health benefits plan RRSP match increasing with years of service Training and development programs for professional growth Company perks including discounts on gym memberships, technology purchases and more.

Company-sponsored events and social activities

Employee-driven initiatives such as yoga sessions, book clubs, interactive podcasts, and more.