Customer Service Representative
Top Benefits
About the role
About the Role Here at Hype Events we’re looking for a friendly, motivated Customer Service Representative to join our growing support team.
This role is ideal for someone who enjoys helping others, communicates clearly, and is looking to build a long-term career in customer service.
You will handle customer face to face, ensuring every interaction is delivered with professionalism and care. Full training will be provided, and no previous experience is required—just the right attitude and willingness to learn.
Key Responsibilities Respond to customer enquiries via phone, email and online chat Provide accurate information and resolve issues in a timely manner Maintain detailed and clear customer records Work closely with internal teams to support customer needs Follow company procedures and contribute to service improvements Ensure a positive customer experience with every interaction
About You Strong communication and active listening skills A calm, supportive and patient approach Comfortable working in a fast-paced environment Basic IT proficiency (MS Office, email, CRM systems) Problem-solving mindset and attention to detail Team-oriented and eager to learn (No specific qualifications required; all applicants welcome.)
What We Offer Comprehensive training and ongoing development Opportunities for progression into senior support or team lead roles Employee assistance programme and wellbeing support Inclusive and supportive workplace culture
Hype Events is an equal opportunity employer. This role is a full time on going role. This position is a T4 role, fully onsite in Midtown, Toronto.
Not the right fit? Search for Customer Service Representative jobs in Toronto, Ontario, Canada
About Hype Events
Hype Events is a Toronto-based brand representation and event marketing company helping brands connect with real audiences through people-powered campaigns, face-to-face marketing, and high-energy execution.
We specialize in event marketing, B2B campaigns, B2C campaigns, and brand representation — acting as an extension of the brands we work with and bringing their message to life through real conversations.
Our team is built on care, honesty, fun, and progress. We believe the way a brand is represented matters, which is why we focus on clear communication, strong training, professional energy, and genuine human connection.
We work with clients across financial services, nonprofits, energy, retail, lifestyle, pets, telecom, and more, adapting every campaign to the audience, message, and goals that matter most.
Based in Toronto, with a journey shaped by experience across Manchester, New York, São Paulo, and Toronto, Hype Events brings an international mindset and local energy to every campaign.
Similar Jobs
Customer Service Representative
Top Benefits
About the role
About the Role Here at Hype Events we’re looking for a friendly, motivated Customer Service Representative to join our growing support team.
This role is ideal for someone who enjoys helping others, communicates clearly, and is looking to build a long-term career in customer service.
You will handle customer face to face, ensuring every interaction is delivered with professionalism and care. Full training will be provided, and no previous experience is required—just the right attitude and willingness to learn.
Key Responsibilities Respond to customer enquiries via phone, email and online chat Provide accurate information and resolve issues in a timely manner Maintain detailed and clear customer records Work closely with internal teams to support customer needs Follow company procedures and contribute to service improvements Ensure a positive customer experience with every interaction
About You Strong communication and active listening skills A calm, supportive and patient approach Comfortable working in a fast-paced environment Basic IT proficiency (MS Office, email, CRM systems) Problem-solving mindset and attention to detail Team-oriented and eager to learn (No specific qualifications required; all applicants welcome.)
What We Offer Comprehensive training and ongoing development Opportunities for progression into senior support or team lead roles Employee assistance programme and wellbeing support Inclusive and supportive workplace culture
Hype Events is an equal opportunity employer. This role is a full time on going role. This position is a T4 role, fully onsite in Midtown, Toronto.
Not the right fit? Search for Customer Service Representative jobs in Toronto, Ontario, Canada
About Hype Events
Hype Events is a Toronto-based brand representation and event marketing company helping brands connect with real audiences through people-powered campaigns, face-to-face marketing, and high-energy execution.
We specialize in event marketing, B2B campaigns, B2C campaigns, and brand representation — acting as an extension of the brands we work with and bringing their message to life through real conversations.
Our team is built on care, honesty, fun, and progress. We believe the way a brand is represented matters, which is why we focus on clear communication, strong training, professional energy, and genuine human connection.
We work with clients across financial services, nonprofits, energy, retail, lifestyle, pets, telecom, and more, adapting every campaign to the audience, message, and goals that matter most.
Based in Toronto, with a journey shaped by experience across Manchester, New York, São Paulo, and Toronto, Hype Events brings an international mindset and local energy to every campaign.