About The Role Reporting to the Property Manager, you will work both independently and collaboratively to uphold high standards of service, professionalism, and communication. You'll play a key role in managing tenant relationships, assisting with budgeting and financial tasks, coordinating maintenance activities, and ensuring compliance with company policies and industry standards.

Key Responsibilities Client & Tenant Relations

• Maintain strong relationships with tenants and clients by responding to inquiries promptly and professionally.
• Attend meetings and provide timely updates to clients and management.
• Anticipate tenant needs, resolve issues efficiently, and promote a "Best in Class" service experience.
• Prepare and distribute tenant welcome packages and maintain up-to-date contact information.
• Assist with organizing tenant events and updating marketing or website materials.

Financial & Administrative Support

• Assist in preparing annual operating budgets and monitoring deadlines.
• Manage budget packages, rental schedules, CAM billings, and year-end reconciliations.
• Review accounts receivable, collect outstanding rents, and track real estate tax payments.
• Prepare tenant chargeback letters, rent increase notices, and perform credit or title searches.
• Review lease summaries and ensure accurate documentation.

Maintenance Coordination

• Log, track, and follow up on service requests and maintenance work orders.
• Obtain quotes, place service orders, and ensure contractor performance meets expectations.
• Support sustainability and energy management initiatives.
• Ensure all maintenance records are updated and tasks are completed in a timely manner.

Contractor & Supplier Management

• Maintain up-to-date records of service provider contracts and compliance documentation.
• Monitor performance and ensure all goods and services meet company standards.
• Follow up on WorkSafe and regulatory compliance for all contractors and suppliers.

Leasing & Strata Administration

• Prepare and manage agreements for parking, signage, and licensing as needed.
• Support strata-related activities such as preparing AGM and council meeting agendas, minutes, and related documentation.

Qualifications

• 2-3 years of office experience within property management, real estate, or a related service-based industry.
• General knowledge of commercial property management.
• Valid Provincial Real Estate License for Property Management or willingness to obtain (preferred).
• Strong organizational, multitasking, and communication skills.
• Professional, reliable, and able to work independently with minimal supervision.
• Proficient in MS Office, Yardi, Spectra, SharePoint, or Angus software.
• Criminal background and driver's abstract checks may be required.

Core Competencies

• Sound decision-making and problem-solving skills.
• Effective delegation, prioritization, and performance management.
• Strong communication, collaboration, and conflict resolution abilities.
• Customer-focused mindset with a commitment to service excellence.
• Ability to motivate and work effectively within a team environment.

Compensation & Benefits

• Comprehensive benefits including dental, vision, extended health care, and RRSP match.
• Career growth and professional development opportunities.
• Supportive team culture and business casual work environment.
• Emphasis on employee wellness and work-life balance.