About the role
Job Description The dual role of Clinical Nurse Consultant / Project Manager (CNC/PM) supports and promotes our products and programs through education, training, assessment, and problem solving in Pre and Post sales activities. This includes working with the ICU Medical team (Area Managers, Device Sales Specialists, National Pharmacy Consultant, Regional Sales Managers, Marketing, IT Specialists, Service teams, etc.) to plan and execute regional, territory, and account plans. Additionally, the CNC/PM is responsible for managing assigned Implementation projects for ICU Medical products in both the Systems and Consumables portfolios. The role leads assigned projects in a Project Management capacity using ICU Project Management tools, as well as presents issues, recommendations, and updates to customers and internal stakeholders on the assigned projects.
Essential Duties & Responsibilities Clinical Nurse Consultant
- Demonstrate expert knowledge of products, services and clinical recommendations to positively influence sales opportunities and implementations; portfolios include Consumables (Clave portfolio, PIVC, IV Sets, Oncology, and other ancillaries), Infusion Systems (Plum360, Solo, Duo, CADD, Medfusion), Temperature Management, Pain Management, and IV Solutions; Educate / train on the utilization of Lifeshield, MedNet and Pharmguard safety software system
- Collaborate with sales team to develop strategies and action plans to clinically influence decision toward new products and services and drive acceptance and satisfaction in multi-site or complex clinical environments through the Regional, Territory, and Account planning processes
- Serve as lead nursing consultant and resource to internal and external customers in multi-site and/or complex environments for all Pre and Post Sales activities and Implementation plans
- Serve as lead educator and liaison between internal resources and customers as it relates to product and system Implementations
- Develop and lead in-service program of products at customer facility
- Develop and lead account specific programs aimed at retaining or growing ICU Medical’s product and service footprint
- Track all projects in Klient or other
- Mentor internal colleagues regarding best practices and changes in protocols
- Conduct presentations and discussions with key individuals/groups to address clinical issues or concerns
- Assist with product complaints, troubleshoot issues and liaison with other departments as necessary
- Maintain relationship with customers and ongoing support to users
- Maintain a high level of clinical and technical competence on relevant products, technologies, protocols, and programs.
- Support local and national product trials, product simulations, and trade shows
- Assist with RFP’s as required
- Work on special projects as they arise
Project Manager
- Provide project leadership, organize and lead multi- disciplinary project team through associated project activities.
- Manage Service Delivery including Scope, Resources, Timelines and the Change Order Process.
- Set customer expectations in accordance with agreed upon terms and conditions.
- Proactively Identify, Communicate and Manage Engagement Risks
- Manage all engagements within predefined performance targets including customer satisfaction and profitability.
- Analyze project forecasts, timelines, budgets, reports, and metrics to ensure project deliverables arrive on time and on budget.
- Facilitate contingency planning, project risk assessment, and other decision-making activities on an as needed basis.
- Maintain project management records related to implementations, including info on relevant customer and ICU Medical stakeholders, milestone progress, roles and responsibilities of the team, and appropriate customer sign-off of project completion success.
Knowledge, Skills & Qualifications
- Self-motivated, energetic, professional, and able to perform job duties with minimal supervision
- Excellent verbal and written communication skills, and strong presentation skills
- Strong leadership and organization skills and able to multitask
- Computer literate and proficient in Excel, Word, Powerpoint, Outlook, MS Project and SQL/Database management tools
- Project Management experience required, including cross functional collaboration, budget management, project scheduling/timeline management, resources planning, PM record keeping, and managing multiple projects simultaneously
- Bilingual in French and English is preferred, but not required
- PMP certification a plus
Education And Experience
- Bachelor’s degree from an accredited college or university is preferred
- Current active RN license required, BSN or MSN preferred
- Minimum of 4 years of Hospital nursing experience combined with Project Management Experience
- Experience with specialization in IV Therapy, Critical Care, ED, Peds/NICU or Oncology
- Project Management experience in the Healthcare Industry preferred
- Leadership, mentorship or educator experience
Work Environment
- This job is a field-based role.
- Work may be performed in a home office using standard office equipment, as well as on-site at customer locations
- While performing the duties of this job, the employee may be required to sit, stand and walk for long periods of time; depending on the needs of a customer.
- As part of the scope of employment, the employee must hold a valid driver’s license as well as comply and meet the requirements set forth in the Authorized Driver Policy to drive on behalf of the company.
- May (Typically) requires travel more than 50% of the time
- Typical work day may require scheduling that incorporates multiple national time zones (AST/EST/CST/MST/PST) to suit customer needs.
About Us ICU Medical has consistently provided you with clinical innovations that help solve real-world challenges.
With the acquisition of Hospira Infusion Systems in 2017 and Smiths Medical in 2022, we are now a global market leader with a complete line of clinically-essential IV therapy and high-value critical care products for hospital, alternate site, and home care settings.
We're Ready To Bring You Consistent Quality, Innovation, And Value In More Areas Than Ever. Our Focus Allows Us To Bring You
- Dedicated and non-dedicated IV sets and needlefree connectors clinically proven to provide an effective barrier against bacterial transfer and colonization.
- The industry’s broadest IV smart pump offering covering large volume, pain management, and ambulatory needs.
- IV medication safety software providing full IV-EHR interoperability with the highest customer satisfaction and compatibility with more EHR systems than any other company.
- Significant US IV solutions manufacturing and supply capabilities.
ICU Medical EEO Statement ICU Medical is committed to being an Equal Opportunity Employer. We ensure that all qualified applicants receive fair consideration for employment regardless of race, color, nationality or national origin, ethnicity, sex, gender, religion or belief, marital or civil partnership status, sexual orientation, pregnancy or maternity, age, disability, or protected veteran status.
If you are an individual with a disability and need reasonable accommodation to participate in the employment selection process, please contact us at humanresources@icumed.com. We are committed to providing equal access and opportunities for all candidates.
ICU Medical EEO Policy Statement
Know Your Rights: Workplace Discrimination is Illegal Poster
ICU Medical CCPA Notice to Job Applicants
About ICU Medical
ICU Medical connects patients and caregivers through safe, life-saving, life-enhancing IV therapy systems, software, solutions, and consumables.
Since IV therapy is our only business, meeting your IV needs with quality products and consistent supply is our only concern. We are 100% focused on bringing you intuitive, patient-centric IV products and services that provide meaningful clinical differentiation, consistent innovation, and superior value. We design our products to work within your existing workflows to minimize disruption and maximize the time you spend with patients.
Together, we help forge the human and emotional connections that enhance clinical experience and are the essence of outstanding quality of care.
For more than three decades, we have been dedicated to a singular purpose—improving the safety and efficiency of IV therapy. With the acquisition of Hospira Infusion Systems from Pfizer in 2017, we became the only company to focus exclusively on IV therapy across the continuum of care.
Our focus allows us to bring you:
Dedicated and non-dedicated IV sets and needlefree connectors clinically proven to provide an effective barrier against bacterial transfer and colonization.
The industry’s broadest IV smart pump offering covering large volume, pain management, and ambulatory needs.
IV medication safety software providing full IV-EHR interoperability with the highest customer satisfaction and compatibility with more EHR systems than any other company.
Significant US IV solutions manufacturing and supply capabilities.
About the role
Job Description The dual role of Clinical Nurse Consultant / Project Manager (CNC/PM) supports and promotes our products and programs through education, training, assessment, and problem solving in Pre and Post sales activities. This includes working with the ICU Medical team (Area Managers, Device Sales Specialists, National Pharmacy Consultant, Regional Sales Managers, Marketing, IT Specialists, Service teams, etc.) to plan and execute regional, territory, and account plans. Additionally, the CNC/PM is responsible for managing assigned Implementation projects for ICU Medical products in both the Systems and Consumables portfolios. The role leads assigned projects in a Project Management capacity using ICU Project Management tools, as well as presents issues, recommendations, and updates to customers and internal stakeholders on the assigned projects.
Essential Duties & Responsibilities Clinical Nurse Consultant
- Demonstrate expert knowledge of products, services and clinical recommendations to positively influence sales opportunities and implementations; portfolios include Consumables (Clave portfolio, PIVC, IV Sets, Oncology, and other ancillaries), Infusion Systems (Plum360, Solo, Duo, CADD, Medfusion), Temperature Management, Pain Management, and IV Solutions; Educate / train on the utilization of Lifeshield, MedNet and Pharmguard safety software system
- Collaborate with sales team to develop strategies and action plans to clinically influence decision toward new products and services and drive acceptance and satisfaction in multi-site or complex clinical environments through the Regional, Territory, and Account planning processes
- Serve as lead nursing consultant and resource to internal and external customers in multi-site and/or complex environments for all Pre and Post Sales activities and Implementation plans
- Serve as lead educator and liaison between internal resources and customers as it relates to product and system Implementations
- Develop and lead in-service program of products at customer facility
- Develop and lead account specific programs aimed at retaining or growing ICU Medical’s product and service footprint
- Track all projects in Klient or other
- Mentor internal colleagues regarding best practices and changes in protocols
- Conduct presentations and discussions with key individuals/groups to address clinical issues or concerns
- Assist with product complaints, troubleshoot issues and liaison with other departments as necessary
- Maintain relationship with customers and ongoing support to users
- Maintain a high level of clinical and technical competence on relevant products, technologies, protocols, and programs.
- Support local and national product trials, product simulations, and trade shows
- Assist with RFP’s as required
- Work on special projects as they arise
Project Manager
- Provide project leadership, organize and lead multi- disciplinary project team through associated project activities.
- Manage Service Delivery including Scope, Resources, Timelines and the Change Order Process.
- Set customer expectations in accordance with agreed upon terms and conditions.
- Proactively Identify, Communicate and Manage Engagement Risks
- Manage all engagements within predefined performance targets including customer satisfaction and profitability.
- Analyze project forecasts, timelines, budgets, reports, and metrics to ensure project deliverables arrive on time and on budget.
- Facilitate contingency planning, project risk assessment, and other decision-making activities on an as needed basis.
- Maintain project management records related to implementations, including info on relevant customer and ICU Medical stakeholders, milestone progress, roles and responsibilities of the team, and appropriate customer sign-off of project completion success.
Knowledge, Skills & Qualifications
- Self-motivated, energetic, professional, and able to perform job duties with minimal supervision
- Excellent verbal and written communication skills, and strong presentation skills
- Strong leadership and organization skills and able to multitask
- Computer literate and proficient in Excel, Word, Powerpoint, Outlook, MS Project and SQL/Database management tools
- Project Management experience required, including cross functional collaboration, budget management, project scheduling/timeline management, resources planning, PM record keeping, and managing multiple projects simultaneously
- Bilingual in French and English is preferred, but not required
- PMP certification a plus
Education And Experience
- Bachelor’s degree from an accredited college or university is preferred
- Current active RN license required, BSN or MSN preferred
- Minimum of 4 years of Hospital nursing experience combined with Project Management Experience
- Experience with specialization in IV Therapy, Critical Care, ED, Peds/NICU or Oncology
- Project Management experience in the Healthcare Industry preferred
- Leadership, mentorship or educator experience
Work Environment
- This job is a field-based role.
- Work may be performed in a home office using standard office equipment, as well as on-site at customer locations
- While performing the duties of this job, the employee may be required to sit, stand and walk for long periods of time; depending on the needs of a customer.
- As part of the scope of employment, the employee must hold a valid driver’s license as well as comply and meet the requirements set forth in the Authorized Driver Policy to drive on behalf of the company.
- May (Typically) requires travel more than 50% of the time
- Typical work day may require scheduling that incorporates multiple national time zones (AST/EST/CST/MST/PST) to suit customer needs.
About Us ICU Medical has consistently provided you with clinical innovations that help solve real-world challenges.
With the acquisition of Hospira Infusion Systems in 2017 and Smiths Medical in 2022, we are now a global market leader with a complete line of clinically-essential IV therapy and high-value critical care products for hospital, alternate site, and home care settings.
We're Ready To Bring You Consistent Quality, Innovation, And Value In More Areas Than Ever. Our Focus Allows Us To Bring You
- Dedicated and non-dedicated IV sets and needlefree connectors clinically proven to provide an effective barrier against bacterial transfer and colonization.
- The industry’s broadest IV smart pump offering covering large volume, pain management, and ambulatory needs.
- IV medication safety software providing full IV-EHR interoperability with the highest customer satisfaction and compatibility with more EHR systems than any other company.
- Significant US IV solutions manufacturing and supply capabilities.
ICU Medical EEO Statement ICU Medical is committed to being an Equal Opportunity Employer. We ensure that all qualified applicants receive fair consideration for employment regardless of race, color, nationality or national origin, ethnicity, sex, gender, religion or belief, marital or civil partnership status, sexual orientation, pregnancy or maternity, age, disability, or protected veteran status.
If you are an individual with a disability and need reasonable accommodation to participate in the employment selection process, please contact us at humanresources@icumed.com. We are committed to providing equal access and opportunities for all candidates.
ICU Medical EEO Policy Statement
Know Your Rights: Workplace Discrimination is Illegal Poster
ICU Medical CCPA Notice to Job Applicants
About ICU Medical
ICU Medical connects patients and caregivers through safe, life-saving, life-enhancing IV therapy systems, software, solutions, and consumables.
Since IV therapy is our only business, meeting your IV needs with quality products and consistent supply is our only concern. We are 100% focused on bringing you intuitive, patient-centric IV products and services that provide meaningful clinical differentiation, consistent innovation, and superior value. We design our products to work within your existing workflows to minimize disruption and maximize the time you spend with patients.
Together, we help forge the human and emotional connections that enhance clinical experience and are the essence of outstanding quality of care.
For more than three decades, we have been dedicated to a singular purpose—improving the safety and efficiency of IV therapy. With the acquisition of Hospira Infusion Systems from Pfizer in 2017, we became the only company to focus exclusively on IV therapy across the continuum of care.
Our focus allows us to bring you:
Dedicated and non-dedicated IV sets and needlefree connectors clinically proven to provide an effective barrier against bacterial transfer and colonization.
The industry’s broadest IV smart pump offering covering large volume, pain management, and ambulatory needs.
IV medication safety software providing full IV-EHR interoperability with the highest customer satisfaction and compatibility with more EHR systems than any other company.
Significant US IV solutions manufacturing and supply capabilities.