CAREER OPPORTUNITY ~ GUEST SERVICES ATTENDANT

Position:

Guest Services Attendant

Department:

Recreation

Reports To:

Recreation Manager

Position Status:

Seasonal

**Who We Are:**At Horseshoe Resort, we are a team that loves to serve people, priding ourselves on the service that our colleagues deliver to our guests. Horseshoe Resort is always looking for talented individuals to join our growing team of hospitality professionals and recreation enthusiasts. If you are outgoing, friendly and love adventure and the outdoors, you may be the person we are looking for!

Position Summary: While representing the resort and providing a high standard of customer service, the guest services attendant will be answering guest inquiries about the recreation department's products and services. Processing the guest’s requests and taking payment in a professional and confidential manner will be an important aspect of the job. This is a part time to full time seasonal job and the attendant will be required to work on weekdays, evenings, weekends, and holidays.

Duties & Responsibilities:

• Delivers outstanding customer service to all resort guests.
• Responds to guest inquiries in person, by phone, and via the Guest Services email. Inquires may refer to the product and services offered.
• Maintains thorough knowledge of resort offerings, including activities, amenities, stay packages,
• and directions.
• Processes transactions (cash, debit, credit) for daily tickets, season passes, rental equipment using resort POS system
• Issues refunds, exchanges, and credits as approved by Recreation Managers.
• Facilitates liability waivers.
• Enforces Horseshoe Valley Resort sales and RFID policies.
• Completes assigned opening and closing procedures.
• Maintains a tidy and professional workspace.

Qualifications:

• POS experience is an asset
• Customer services skills/experience
• Proven ability to work under high pressure.

Our Commitments to You:

• Supportive Experience - Our goal is to provide our guests with an exceptional experience and we are just as committed to ensuring that your experience is equally exceptional.We strive to create a positive and inclusive workplace where our employees feel valued and heard.
• Value-Added Perks - As part of our team you will enjoy exclusive employee discounts and special offers on accommodations, dining and amenities at any of our affiliated Resorts which include Muskoka Bay Resort and Deerhurst Resort.
• Career Mobility - With multiple properties within the Freed Hotels & Resorts portfolio, we provide opportunities to explore different roles, locations and career paths within the organization, giving you the flexibility and ability to shape your career journey.

Visa Requirements: Must be eligible to work in Canada

The above job description is not intended to be exhaustive lists of all responsibilities, skills or efforts associated with or expected of the role, but are intended to accurately reflect principal job elements.