Imperial Dade is a leading distributor of foodservice packaging, facilities maintenance supplies, printing papers, and equipment across North America. With a strong and growing presence in Canada, we proudly serve Canadian businesses and communities with the highest standards of quality, reliability, and service.

A Deep Canadian Legacy

Imperial Dade Canada is deeply rooted in the country, with over 135 years of Canadian history and a workforce of 1,500 Canadian employees. Our operations span 35 locations from coast to coast, including Saint John, Newfoundland and Vancouver, British Columbia—ensuring efficient service and local support nationwide. We are incorporated in Canada, and our 100% Canadian leadership team ensures that decisions for Canada are made in Canada.

Trusted by Canadian Businesses

We are a key distributor partner to many Canadian manufacturers, supporting long-standing relationships and ensuring the timely availability of high-quality products. Our Canadian customer service team understands the unique needs of Canadian businesses and delivers tailored solutions with a local touch.

Imperial Dade Canada, leading national distributor, has a job open in Mississauga. Under general supervision and following established guidelines, performs key collection functions for assigned accounts. Optimizes cash flow by providing excellent investigative, problem solving and account reconciliation skills. Must possess effective verbal and written communication skills as this position interfaces with a wide range of external and internal customers.

Responsibilities:
Collection Responsibility

• Initiates action to facilitate on-time payment of invoices and to recover delinquent receivables including:
• Customer contact (via phone, e-mail, and mail) regarding delinquent invoices, invalid deductions, customer disputes, and terms discrepancies.
• Documents all customer collection contacts, specifically promises to pay, agreements, and information requests.
• Consistent follow up to insure customer information request have been satisfied and commitments have been met.
• Researches and resolves customer disputes and issues.
• Identifies and follows up on customer payment issues regarding terms of sale.
• Communicates with Sales regarding receivable issues that cannot be resolved through normal payables contacts.
• Informs Credit Manager of any issues impacting the corporate DSO and receivable delinquency objectives.
• Insures customer billing address and terms are accurately reflected in the Customer Master File.
• Prepares reports to reflect status of collection activity and key delinquency issues.

Order Review Responsibility

• Initiates appropriate credit action on those orders that have failed the credit checking review.
• Requests increase in credit lines for customers who have exhibited timely payment patterns and have exceeded their established line of credit.
• Communicates negative payment trends and other critical customer issues to the Credit Financial Analyst group.
• Communicates customer referral order issues with Credit management and Sales to affect resolutions in line with Corporate MECP objectives.
• Maintains effective communication and negotiation skills with external customers to effect collections while maintaining customer good will.

Qualifications:

• 3+ years of commercial credit collection experience
• High School Diploma or Equivalent
• Demonstrates proficiency in both Mainframe and PC applications, including Microsoft Outlook, Excel, Word, and other applications as required.
• Ability to multi-task and prioritize workload.
• Excellent organizational and time management skills.
• Self-motivated with the ability to work in a team environment.

Working/Other Conditions:

• Hybrid work model.
• Indoor office environment.
• Ability to work in a fast-paced environment.
• Prolong periods of sitting, and computer and phone use.

This position has a salary range of $48,000.00 to $52,000.00.

At Imperial Dade, we offer an exciting environment in which to work, learn, and grow professionally. We are excited to continue to invite talented individuals with a passion for excellence to join our team. As a family-owned and operated company, we value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits.

Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors. If you require any support in the application process, including disability accommodation, please contact hrcanada@imperialdade.com.