ServiceNow Solution Architect – ITSM, ITOM, CMDB & SecOps
About the role
Job Title: ServiceNow Solution Architect – ITSM, ITOM, CMDB & SecOps
Experience Required: 10-15 Years
Roles and Responsibilities
The person will be responsible for the end-to-end ServiceNow solution architecture for the BC Hydro account, with expert-level ownership across ITSM, ITOM, CMDB, SecOps and related platform capabilities.
The role requires the ability to define architecture, governance, integration strategy, data model, platform roadmap, upgrade approach and delivery standards while working with customer stakeholders, delivery teams, technical leads, vendors and platform administrators.
Key Accountabilities
- Own ServiceNow solution architecture across ITSM, ITOM, CMDB, SecOps and related ServiceNow platform capabilities for the BC Hydro Technology tower.
- Assess business requirements, application management scope, enhancement demand, operational pain points and customer objectives, then translate them into scalable ServiceNow solution designs.
- Define and govern ServiceNow architecture principles, CSDM/CMDB strategy, data model, integration patterns, security model, platform governance and upgrade roadmap.
- Lead design for ITSM processes such as incident, problem, change, request, knowledge, service catalog, SLA, major incident and reporting capabilities.
- Lead ITOM architecture involving Discovery, Service Mapping, event/alert integrations, service health, operational visibility and CMDB population/maintenance patterns.
- Define CMDB governance, CI class model, relationship standards, reconciliation rules, data quality controls, ownership model and integration strategy with upstream/downstream sources.
- Provide SecOps solution guidance for security incident response, vulnerability response, threat/vulnerability prioritization workflows, integrations and risk-based remediation processes.
- Design integrations between ServiceNow and enterprise applications using REST/SOAP APIs, MID Server, Integration Hub, event sources, monitoring tools, identity platforms, DevOps tools and reporting platforms.
- Guide technical leads and developers on configuration, customization, scripting, workflows, Flow Designer, integration patterns, ATF and platform engineering best practices.
- Provide architectural reviews for enhancements, defect fixes, releases and platform changes to ensure maintainability, performance, security, compliance and upgrade safety.
- Work with customer stakeholders to define platform roadmap, governance forums, demand prioritization, release cadence, technical debt remediation and continual improvement opportunities.
- Support proposal, estimation, transition, knowledge transfer, risk analysis, dependency management and delivery quality assurance for ServiceNow workstreams.
Experience Required
- Good executive communication skills with ability to engage customer stakeholders, tower leads, architects, service owners and delivery leadership.
- Minimum 10-15 years of IT experience with strong expert-level ServiceNow architecture, implementation, enhancement and application management experience.
- Strong architecture experience across ServiceNow ITSM, ITOM, CMDB and SecOps modules, with ability to design integrated enterprise workflows.
- Hands-on experience with ServiceNow platform configuration, scripting, Flow Designer, IntegrationHub, MID Server, REST/SOAP integrations and Service Portal/Workspace concepts.
- Experience defining CSDM-aligned CMDB design, Discovery, Service Mapping, CI lifecycle, reconciliation, data certification and CMDB governance processes.
- Experience with ITSM process design including incident, problem, change, request, catalog, knowledge, SLA, reporting and service operations workflows.
- Experience with SecOps capabilities such as security incident response, vulnerability response, security tool integrations and risk/impact-based prioritization is preferred.
- Experience with ITOM capabilities such as Discovery, Service Mapping, Event Management/AIOps, service health and operational visibility is preferred.
- Experience in architecture governance, design reviews, technical standards, release planning, upgrade assessment, instance health and performance optimization.
- Experience with ServiceNow Agile Development, ATF, DevOps integrations, source control, platform testing and release management is preferred.
- Experience in a utility, regulated enterprise, SaaS governance or managed services environment is preferred.
Technical Skills
- ServiceNow ITSM, ITOM, CMDB, SecOps and platform architecture.
- CSDM, CMDB governance, Discovery, Service Mapping, Event Management/AIOps and Service Graph concepts.
- Incident, Problem, Change, Request, Catalog, Knowledge, SLA, Major Incident, Reporting and Service Operations process design.
- Security Incident Response, Vulnerability Response, threat/vulnerability workflows, risk context and security tool integration awareness.
- ServiceNow scripting: Business Rules, Script Includes, Client Scripts, UI Policies, Scheduled Jobs, Flow Designer and Workflow concepts.
- Integration Hub, MID Server, REST/SOAP APIs, Web Services, event integrations and enterprise integration patterns.
- Workspace/Service Portal concepts, UI Builder awareness, ACLs, roles, groups, data policies and platform security.
- Automated Test Framework, ServiceNow upgrade planning, instance health, performance tuning, release management and technical debt management.
- Agile delivery, DevOps toolchain integration, Jira/Azure DevOps/Git awareness and managed services operations.
- ITIL, ITSM governance, service management metrics, operational reporting, compliance and audit support.
Not the right fit? Search for ServiceNow Solution Architect jobs in Vancouver, British Columbia, Canada
About Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Astra - North Infoteck Inc.
Agile - Systems - Technologies - Resources - Applications
Apply for Jobs@ https://careers.astra-north.com/jobs/
We are a global information technology services, management consulting and outsourcing company headquartered in Canada. Astra North helps clients navigate the ever-changing complex information technology landscape with its portfolio of IT consulting services, managed services and staffing and talent management solutions.
The core challenge facing many businesses in their IT functions is the increasing shortage of talent across the globe and its resultant impact on productivity. To overcome this challenge Astra-North provides its clients with a single source Integrated Recruitment Process Outsourcing - iRPO Service. Astra-North works as a specialist strategic partner for its clients by providing the best talent pool of IT Professionals on contract hire, permanent hire or managed services basis through its comprehensive and integrated recruitment, staff augmentation, workforce solutions, recruitment process outsourcing and managed services programs which are customized for individual client needs. Astra North Staffing Services include managing programs that are in compliance with matters focussing on careers, communications, legal and regulatory issues, technology and outsourcing, budgeting and metrics, IT staffing management best practices and global staffing management issues.
Our technical service extends the entire software development lifecycle from Consulting, Business Process Analysis, Requirement Mapping, Analysis, Design, Development, Testing to Implementation and Support. Astra-North Infoteck has expertise in building, maintaining and reengineering IT solutions to meet its client’s evolving needs.We help clients become agile to meet and exceed their goals.
Astra-North ~ Conquering Today's Challenges, Achieving Tomorrow's Vision!
Similar Jobs
ServiceNow Solution Architect – ITSM, ITOM, CMDB & SecOps
About the role
Job Title: ServiceNow Solution Architect – ITSM, ITOM, CMDB & SecOps
Experience Required: 10-15 Years
Roles and Responsibilities
The person will be responsible for the end-to-end ServiceNow solution architecture for the BC Hydro account, with expert-level ownership across ITSM, ITOM, CMDB, SecOps and related platform capabilities.
The role requires the ability to define architecture, governance, integration strategy, data model, platform roadmap, upgrade approach and delivery standards while working with customer stakeholders, delivery teams, technical leads, vendors and platform administrators.
Key Accountabilities
- Own ServiceNow solution architecture across ITSM, ITOM, CMDB, SecOps and related ServiceNow platform capabilities for the BC Hydro Technology tower.
- Assess business requirements, application management scope, enhancement demand, operational pain points and customer objectives, then translate them into scalable ServiceNow solution designs.
- Define and govern ServiceNow architecture principles, CSDM/CMDB strategy, data model, integration patterns, security model, platform governance and upgrade roadmap.
- Lead design for ITSM processes such as incident, problem, change, request, knowledge, service catalog, SLA, major incident and reporting capabilities.
- Lead ITOM architecture involving Discovery, Service Mapping, event/alert integrations, service health, operational visibility and CMDB population/maintenance patterns.
- Define CMDB governance, CI class model, relationship standards, reconciliation rules, data quality controls, ownership model and integration strategy with upstream/downstream sources.
- Provide SecOps solution guidance for security incident response, vulnerability response, threat/vulnerability prioritization workflows, integrations and risk-based remediation processes.
- Design integrations between ServiceNow and enterprise applications using REST/SOAP APIs, MID Server, Integration Hub, event sources, monitoring tools, identity platforms, DevOps tools and reporting platforms.
- Guide technical leads and developers on configuration, customization, scripting, workflows, Flow Designer, integration patterns, ATF and platform engineering best practices.
- Provide architectural reviews for enhancements, defect fixes, releases and platform changes to ensure maintainability, performance, security, compliance and upgrade safety.
- Work with customer stakeholders to define platform roadmap, governance forums, demand prioritization, release cadence, technical debt remediation and continual improvement opportunities.
- Support proposal, estimation, transition, knowledge transfer, risk analysis, dependency management and delivery quality assurance for ServiceNow workstreams.
Experience Required
- Good executive communication skills with ability to engage customer stakeholders, tower leads, architects, service owners and delivery leadership.
- Minimum 10-15 years of IT experience with strong expert-level ServiceNow architecture, implementation, enhancement and application management experience.
- Strong architecture experience across ServiceNow ITSM, ITOM, CMDB and SecOps modules, with ability to design integrated enterprise workflows.
- Hands-on experience with ServiceNow platform configuration, scripting, Flow Designer, IntegrationHub, MID Server, REST/SOAP integrations and Service Portal/Workspace concepts.
- Experience defining CSDM-aligned CMDB design, Discovery, Service Mapping, CI lifecycle, reconciliation, data certification and CMDB governance processes.
- Experience with ITSM process design including incident, problem, change, request, catalog, knowledge, SLA, reporting and service operations workflows.
- Experience with SecOps capabilities such as security incident response, vulnerability response, security tool integrations and risk/impact-based prioritization is preferred.
- Experience with ITOM capabilities such as Discovery, Service Mapping, Event Management/AIOps, service health and operational visibility is preferred.
- Experience in architecture governance, design reviews, technical standards, release planning, upgrade assessment, instance health and performance optimization.
- Experience with ServiceNow Agile Development, ATF, DevOps integrations, source control, platform testing and release management is preferred.
- Experience in a utility, regulated enterprise, SaaS governance or managed services environment is preferred.
Technical Skills
- ServiceNow ITSM, ITOM, CMDB, SecOps and platform architecture.
- CSDM, CMDB governance, Discovery, Service Mapping, Event Management/AIOps and Service Graph concepts.
- Incident, Problem, Change, Request, Catalog, Knowledge, SLA, Major Incident, Reporting and Service Operations process design.
- Security Incident Response, Vulnerability Response, threat/vulnerability workflows, risk context and security tool integration awareness.
- ServiceNow scripting: Business Rules, Script Includes, Client Scripts, UI Policies, Scheduled Jobs, Flow Designer and Workflow concepts.
- Integration Hub, MID Server, REST/SOAP APIs, Web Services, event integrations and enterprise integration patterns.
- Workspace/Service Portal concepts, UI Builder awareness, ACLs, roles, groups, data policies and platform security.
- Automated Test Framework, ServiceNow upgrade planning, instance health, performance tuning, release management and technical debt management.
- Agile delivery, DevOps toolchain integration, Jira/Azure DevOps/Git awareness and managed services operations.
- ITIL, ITSM governance, service management metrics, operational reporting, compliance and audit support.
Not the right fit? Search for ServiceNow Solution Architect jobs in Vancouver, British Columbia, Canada
About Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Astra - North Infoteck Inc.
Agile - Systems - Technologies - Resources - Applications
Apply for Jobs@ https://careers.astra-north.com/jobs/
We are a global information technology services, management consulting and outsourcing company headquartered in Canada. Astra North helps clients navigate the ever-changing complex information technology landscape with its portfolio of IT consulting services, managed services and staffing and talent management solutions.
The core challenge facing many businesses in their IT functions is the increasing shortage of talent across the globe and its resultant impact on productivity. To overcome this challenge Astra-North provides its clients with a single source Integrated Recruitment Process Outsourcing - iRPO Service. Astra-North works as a specialist strategic partner for its clients by providing the best talent pool of IT Professionals on contract hire, permanent hire or managed services basis through its comprehensive and integrated recruitment, staff augmentation, workforce solutions, recruitment process outsourcing and managed services programs which are customized for individual client needs. Astra North Staffing Services include managing programs that are in compliance with matters focussing on careers, communications, legal and regulatory issues, technology and outsourcing, budgeting and metrics, IT staffing management best practices and global staffing management issues.
Our technical service extends the entire software development lifecycle from Consulting, Business Process Analysis, Requirement Mapping, Analysis, Design, Development, Testing to Implementation and Support. Astra-North Infoteck has expertise in building, maintaining and reengineering IT solutions to meet its client’s evolving needs.We help clients become agile to meet and exceed their goals.
Astra-North ~ Conquering Today's Challenges, Achieving Tomorrow's Vision!