Top Benefits
About the role
Who you are
- 10+ years of product management experience, including several years managing PMs (and ideally managing managers) in high-scale technology environments
- Significant experience with platform, infrastructure, or commerce systems (e.g., payments, order management, identity/fraud, financial or transactional platforms)
- Strong technical fluency and comfort working through system design, tradeoffs, and constraints with senior engineering leaders
- Proven track record of leading multi-quarter, cross-team platform initiatives and landing durable improvements in reliability, scalability, and developer productivity
- Excellent written and verbal communication skills; comfortable simplifying complex topics for senior stakeholders and driving alignment across organizations
- Demonstrated ability to hire, develop, and retain high-performing product managers and build healthy, high-trust teams
- Experience in e-commerce, marketplaces, or enterprise platforms
- Background working with enterprise customers or partners and translating their needs into platform capabilities
- Experience applying AI/ML to either user-facing products or internal tools and workflows
- Prior responsibility for products with high availability and correctness requirements
What the job involves
- Instacart is looking for a Director of Product to lead our Platform product organization
- This team builds and evolves the foundational systems that power every Instacart transaction — including ordering, payments, offers and loyalty, identity and fraud, and customer support tooling
- In this role, you will set the long-term vision for our commerce and application platforms, lead a team of product managers, and partner closely with engineering and cross-functional leaders to ensure our core platforms are reliable, scalable, and easy to build on
- The Platform team owns the core services and APIs that other Instacart teams rely on to ship customer-facing experiences and enterprise solutions
- Set vision and strategy for Instacart’s core platforms, defining how they evolve over multiple years as the business and product portfolio grow
- Own roadmaps and prioritization across multiple platform domains, balancing foundational reliability and scalability work with high-impact enablement for other product teams
- Lead a team of PMs (including senior PMs and group PMs), providing coaching, clear expectations, and a strong bar for platform product craft
- Drive cross-functional alignment with engineering, data science, operations, finance, and other product teams on major platform initiatives and tradeoffs
- Establish and track clear success metrics for platform health and impact (e.g., reliability, performance, safety, and ease-of-use for internal customers)
- Champion modern, AI-enabled ways of working, both in how platform products are built (e.g., developer experience) and how they support intelligent, automated experiences over time
Benefits
- Wellness Tailored to You: Medical, dental, vision, retirement, life & disability coverage right alongside physical & mental wellness programs, memberships and stipends to keep you and your family feeling your best.
- Family Building Benefits: No matter where you are in your family journey, we support you. Our plans cover modern family planning for all. We offer leave for all parents, flexible working schedules and an active Parents@ community.
- Work From Home Stipend: We help outfit your WFH setup and offer reimbursements so you can be your most productive while at home.
- Flexible Time Off: We all recharge differently. Take the time you need with our flexible time off policy and company-wide Self-Checkouts where we encourage everyone to sign off.
- Learning & Development: Whether you're just starting your career or leading teams, we provide customized L&D programs to help you grow and an annual allowance to pursue your development.
- Future Planning: We have you covered as you plan for your future. 401(k) matching in the US and RRSP in Canada, student loan assistance through Peanut Butter, free Rocket Lawyer membership, SoFi & First Republic financial planning and more.
- Four Year Fill-Up: We encourage our tenured employees to take longer breaks and truly unplug by doing something they love – typically four consecutive weeks around the four year mark.
- Community Connection: Support the communities you care about with volunteer weeks and get involved with our social impact program, Instacart Serves.
- Instacart Express Membership: We help keep your fridge stocked. Unlock grocery discounts with our Instacart Beta app while testing our latest features.
Not the right fit? Search for Product jobs in Canada
About Instacart
Instacart, the leading grocery technology company in North America, works with grocers and retailers to transform how people shop. The company partners with more than 1,500 national, regional, and local retail banners to facilitate online shopping, delivery and pickup services from more than 85,000 stores across North America on the Instacart Marketplace. Instacart makes it possible for millions of people to get the groceries they need from the retailers they love, and for approximately 600,000 Instacart shoppers to earn by picking, packing and delivering orders on their own flexible schedule. The Instacart Platform offers retailers a suite of enterprise-grade technology products and services to power their e-commerce experiences, fulfill orders, digitize brick-and-mortar stores, provide advertising services, and glean insights. With Instacart Ads, thousands of CPG brands – from category leaders to emerging brands – partner with the company to connect directly with consumers online, right at the point of purchase. With Instacart Health, the company is providing tools to increase nutrition security, make healthy choices easier for consumers, and expand the role that food can play in improving health outcomes. For more information, visit www.instacart.com/company.
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Top Benefits
About the role
Who you are
- 10+ years of product management experience, including several years managing PMs (and ideally managing managers) in high-scale technology environments
- Significant experience with platform, infrastructure, or commerce systems (e.g., payments, order management, identity/fraud, financial or transactional platforms)
- Strong technical fluency and comfort working through system design, tradeoffs, and constraints with senior engineering leaders
- Proven track record of leading multi-quarter, cross-team platform initiatives and landing durable improvements in reliability, scalability, and developer productivity
- Excellent written and verbal communication skills; comfortable simplifying complex topics for senior stakeholders and driving alignment across organizations
- Demonstrated ability to hire, develop, and retain high-performing product managers and build healthy, high-trust teams
- Experience in e-commerce, marketplaces, or enterprise platforms
- Background working with enterprise customers or partners and translating their needs into platform capabilities
- Experience applying AI/ML to either user-facing products or internal tools and workflows
- Prior responsibility for products with high availability and correctness requirements
What the job involves
- Instacart is looking for a Director of Product to lead our Platform product organization
- This team builds and evolves the foundational systems that power every Instacart transaction — including ordering, payments, offers and loyalty, identity and fraud, and customer support tooling
- In this role, you will set the long-term vision for our commerce and application platforms, lead a team of product managers, and partner closely with engineering and cross-functional leaders to ensure our core platforms are reliable, scalable, and easy to build on
- The Platform team owns the core services and APIs that other Instacart teams rely on to ship customer-facing experiences and enterprise solutions
- Set vision and strategy for Instacart’s core platforms, defining how they evolve over multiple years as the business and product portfolio grow
- Own roadmaps and prioritization across multiple platform domains, balancing foundational reliability and scalability work with high-impact enablement for other product teams
- Lead a team of PMs (including senior PMs and group PMs), providing coaching, clear expectations, and a strong bar for platform product craft
- Drive cross-functional alignment with engineering, data science, operations, finance, and other product teams on major platform initiatives and tradeoffs
- Establish and track clear success metrics for platform health and impact (e.g., reliability, performance, safety, and ease-of-use for internal customers)
- Champion modern, AI-enabled ways of working, both in how platform products are built (e.g., developer experience) and how they support intelligent, automated experiences over time
Benefits
- Wellness Tailored to You: Medical, dental, vision, retirement, life & disability coverage right alongside physical & mental wellness programs, memberships and stipends to keep you and your family feeling your best.
- Family Building Benefits: No matter where you are in your family journey, we support you. Our plans cover modern family planning for all. We offer leave for all parents, flexible working schedules and an active Parents@ community.
- Work From Home Stipend: We help outfit your WFH setup and offer reimbursements so you can be your most productive while at home.
- Flexible Time Off: We all recharge differently. Take the time you need with our flexible time off policy and company-wide Self-Checkouts where we encourage everyone to sign off.
- Learning & Development: Whether you're just starting your career or leading teams, we provide customized L&D programs to help you grow and an annual allowance to pursue your development.
- Future Planning: We have you covered as you plan for your future. 401(k) matching in the US and RRSP in Canada, student loan assistance through Peanut Butter, free Rocket Lawyer membership, SoFi & First Republic financial planning and more.
- Four Year Fill-Up: We encourage our tenured employees to take longer breaks and truly unplug by doing something they love – typically four consecutive weeks around the four year mark.
- Community Connection: Support the communities you care about with volunteer weeks and get involved with our social impact program, Instacart Serves.
- Instacart Express Membership: We help keep your fridge stocked. Unlock grocery discounts with our Instacart Beta app while testing our latest features.
Not the right fit? Search for Product jobs in Canada
About Instacart
Instacart, the leading grocery technology company in North America, works with grocers and retailers to transform how people shop. The company partners with more than 1,500 national, regional, and local retail banners to facilitate online shopping, delivery and pickup services from more than 85,000 stores across North America on the Instacart Marketplace. Instacart makes it possible for millions of people to get the groceries they need from the retailers they love, and for approximately 600,000 Instacart shoppers to earn by picking, packing and delivering orders on their own flexible schedule. The Instacart Platform offers retailers a suite of enterprise-grade technology products and services to power their e-commerce experiences, fulfill orders, digitize brick-and-mortar stores, provide advertising services, and glean insights. With Instacart Ads, thousands of CPG brands – from category leaders to emerging brands – partner with the company to connect directly with consumers online, right at the point of purchase. With Instacart Health, the company is providing tools to increase nutrition security, make healthy choices easier for consumers, and expand the role that food can play in improving health outcomes. For more information, visit www.instacart.com/company.