Top Benefits
About the role
About Cozey
At Cozey, we’re not just selling furniture; we’re striving to enhance the living spaces of our customers across Canada & the United States. Our vision is straightforward - to become the world’s leading furniture company. We value data, learning, and adaptability, ensuring that our operations are as dynamic as the market we operate in. We believe in providing a platform where ideas are heard, respected, and implemented, and where every team member is a key player in our journey.
As a Cozey Team Lead, you play a key role in supporting the visual appeal and daily operations of the store. Reporting to the Store Manager, this hands-on position blends team coordination, customer experience, and operational excellence. You help drive store performance by leading by example, ensuring that daily standards are met, and that every customer interaction reflects Cozey’s brand values and commitment to exceptional service.
What You’ll Be Doing
Customer Experience
- Provide a warm, informed, and high-quality shopping experience for customers.
- Ensure the team provides outstanding customer interactions from greeting to follow-ups.
- Manage customer data collection, draft orders, and manage sales floor.
Operations & Store Standards
- Work closely with the Management team to execute opening and closing procedures.
- Ensure that store presentation, cleanliness, and merchandising are always at Cozey standards.
- Maintain backstore systems to ensure smooth product handoffs, accurate sample tracking, and efficient replenishment.
- Take initiative in identifying areas for improvement in daily operations and propose solutions.
- Report on daily sales data to the management team when closing the store.
- Work as a team to achieve sales and KPI goals.
Team Support & Leadership
- Act as the go-to resource for ambassadors during shifts when the Supervisor is not present.
- Help train new ambassadors and offer ongoing coaching and guidance to maintain performance.
- Delegate and follow up on daily floor tasks when leading the shift
- Maintain clear communication with the Supervisor and ensure store goals are being met collaboratively.
What We’re Looking For
- 2–4 years of experience in retail, with some team leadership or keyholder experience preferred.
- Experience or interest in furniture, home décor, or lifestyle retail is an asset.
- Bilingualism (French & English) is preferred; any additional language is an asset.
- A team player with a strong commitment to excellent customer service.
- Strong communication and organizational skills.
- Comfortable with physical tasks such as lifting (up to 50 lbs), standing, and maintaining store setup.
- Flexibility to work evenings, weekends, and holidays as required.
What We Offer
- Competitive salary dependent upon experience & quarterly bonus.
- Opportunity to grow in a fast-paced start-up environment.
- Dynamic and inclusive workplace culture.
- Hands-on leadership experience in a role that combines operations, sales, and service.
If you're ready to join us on our mission to build the best customer experience in furniture and help create a world where everyone can feel at home, we'd love to speak with you!
About Cozey
Meet Cozey. It all started with the idea to simplify Canadians’ lives. And then we created the perfect furniture for modern living.
Cozey is built on the idea that buying furniture could be simpler and could become an enjoyable experience for all. To do that, we have to innovate with our product and the entire shopping process. We begin where it all matters: our customers.
Top Benefits
About the role
About Cozey
At Cozey, we’re not just selling furniture; we’re striving to enhance the living spaces of our customers across Canada & the United States. Our vision is straightforward - to become the world’s leading furniture company. We value data, learning, and adaptability, ensuring that our operations are as dynamic as the market we operate in. We believe in providing a platform where ideas are heard, respected, and implemented, and where every team member is a key player in our journey.
As a Cozey Team Lead, you play a key role in supporting the visual appeal and daily operations of the store. Reporting to the Store Manager, this hands-on position blends team coordination, customer experience, and operational excellence. You help drive store performance by leading by example, ensuring that daily standards are met, and that every customer interaction reflects Cozey’s brand values and commitment to exceptional service.
What You’ll Be Doing
Customer Experience
- Provide a warm, informed, and high-quality shopping experience for customers.
- Ensure the team provides outstanding customer interactions from greeting to follow-ups.
- Manage customer data collection, draft orders, and manage sales floor.
Operations & Store Standards
- Work closely with the Management team to execute opening and closing procedures.
- Ensure that store presentation, cleanliness, and merchandising are always at Cozey standards.
- Maintain backstore systems to ensure smooth product handoffs, accurate sample tracking, and efficient replenishment.
- Take initiative in identifying areas for improvement in daily operations and propose solutions.
- Report on daily sales data to the management team when closing the store.
- Work as a team to achieve sales and KPI goals.
Team Support & Leadership
- Act as the go-to resource for ambassadors during shifts when the Supervisor is not present.
- Help train new ambassadors and offer ongoing coaching and guidance to maintain performance.
- Delegate and follow up on daily floor tasks when leading the shift
- Maintain clear communication with the Supervisor and ensure store goals are being met collaboratively.
What We’re Looking For
- 2–4 years of experience in retail, with some team leadership or keyholder experience preferred.
- Experience or interest in furniture, home décor, or lifestyle retail is an asset.
- Bilingualism (French & English) is preferred; any additional language is an asset.
- A team player with a strong commitment to excellent customer service.
- Strong communication and organizational skills.
- Comfortable with physical tasks such as lifting (up to 50 lbs), standing, and maintaining store setup.
- Flexibility to work evenings, weekends, and holidays as required.
What We Offer
- Competitive salary dependent upon experience & quarterly bonus.
- Opportunity to grow in a fast-paced start-up environment.
- Dynamic and inclusive workplace culture.
- Hands-on leadership experience in a role that combines operations, sales, and service.
If you're ready to join us on our mission to build the best customer experience in furniture and help create a world where everyone can feel at home, we'd love to speak with you!
About Cozey
Meet Cozey. It all started with the idea to simplify Canadians’ lives. And then we created the perfect furniture for modern living.
Cozey is built on the idea that buying furniture could be simpler and could become an enjoyable experience for all. To do that, we have to innovate with our product and the entire shopping process. We begin where it all matters: our customers.