Customer Success Specialist
About the role
Customer Success Specialist (Remote - Vancouver, Victoria, or Nanaimo , Canada) 🌐 https://auctria.com
Love helping people? Passionate about nonprofits? Join our team! Auctria is a powerful, user-friendly fundraising event platform that’s helped raise over $1.25 Billion . We're a Canadian remote-first company supporting nonprofits across North America—and we’re growing fast.
We're hiring a Customer Success Specialist to support and guide our users—from grassroots fundraisers to national nonprofits—as they run successful events on our platform.
🚀 What You’ll Do
- Support users via email, chat, and occasionally calls
- Troubleshoot and resolve issues quickly and professionally
- Help improve internal processes and collaborate with a fully remote team
💡 What You Bring
- Customer support experience (email/chat/Zoom)
- Tech-savvy with great communication skills
- Comfortable with Excel and basic web design
- Strong attention to detail and organization
- Eligible to work in Canada with fluent English
✨ Bonus Points For
- Experience in nonprofit fundraising events
- Familiarity with tools like Slack, Notion, Intercom, Enchant
- Remote work experience & self-starter mentality
📅 Schedule Choose between:
- 4 x 10 hour days (Thu–Sun, 11:30AM–9:30PM PT)
- 5 x 8 hour days (Thu–Mon, 1:30PM–9:30PM PT)
🎉 First Test We work with lots of animal rescues— tell us your favorite animal in your application!
Ready to help amazing organizations do more good?
Apply now and grow with Auctria.
About Auctria
Auctria is dedicated to providing affordable tools to help groups of any size run successful fundraising events.
Auctria was born out of the need to handle an annual school auction that had grown too big to be shuffling pieces of paper or Excel files around. A solution was needed to keep track of the details and help ensure an efficient and smooth fundraising event. Cost was a factor, so we needed something that didn't cost an arm and a leg.
Since 2011 we have enabled auctions from the very small to ones that raised well over $1million and continue to add new features in response to user feedback.
We believe that easy-to-use but powerful & flexible tools should be available to all groups to meet and exceed their auction fundraising goals. Auctria is a user-friendly, practical website, for running silent, live, online, virtual or hybrid events and auction fundraisers.
Customer Success Specialist
About the role
Customer Success Specialist (Remote - Vancouver, Victoria, or Nanaimo , Canada) 🌐 https://auctria.com
Love helping people? Passionate about nonprofits? Join our team! Auctria is a powerful, user-friendly fundraising event platform that’s helped raise over $1.25 Billion . We're a Canadian remote-first company supporting nonprofits across North America—and we’re growing fast.
We're hiring a Customer Success Specialist to support and guide our users—from grassroots fundraisers to national nonprofits—as they run successful events on our platform.
🚀 What You’ll Do
- Support users via email, chat, and occasionally calls
- Troubleshoot and resolve issues quickly and professionally
- Help improve internal processes and collaborate with a fully remote team
💡 What You Bring
- Customer support experience (email/chat/Zoom)
- Tech-savvy with great communication skills
- Comfortable with Excel and basic web design
- Strong attention to detail and organization
- Eligible to work in Canada with fluent English
✨ Bonus Points For
- Experience in nonprofit fundraising events
- Familiarity with tools like Slack, Notion, Intercom, Enchant
- Remote work experience & self-starter mentality
📅 Schedule Choose between:
- 4 x 10 hour days (Thu–Sun, 11:30AM–9:30PM PT)
- 5 x 8 hour days (Thu–Mon, 1:30PM–9:30PM PT)
🎉 First Test We work with lots of animal rescues— tell us your favorite animal in your application!
Ready to help amazing organizations do more good?
Apply now and grow with Auctria.
About Auctria
Auctria is dedicated to providing affordable tools to help groups of any size run successful fundraising events.
Auctria was born out of the need to handle an annual school auction that had grown too big to be shuffling pieces of paper or Excel files around. A solution was needed to keep track of the details and help ensure an efficient and smooth fundraising event. Cost was a factor, so we needed something that didn't cost an arm and a leg.
Since 2011 we have enabled auctions from the very small to ones that raised well over $1million and continue to add new features in response to user feedback.
We believe that easy-to-use but powerful & flexible tools should be available to all groups to meet and exceed their auction fundraising goals. Auctria is a user-friendly, practical website, for running silent, live, online, virtual or hybrid events and auction fundraisers.