Regional Aftersales Manager (Performance Auto Group - Head Office Niagara)
Top Benefits
About the role
Drive for Excellence
Looking to join a fast-paced and an ever expanding organization? Be a part of our dynamic team at Performance Auto Group! We are currently seeking a Regional Aftersales Manager to join our Corporate Aftersales Team in Niagara!
Reporting to the Director of Aftersales, the Regional Aftersales Manager will provide leadership and strategic aftersales support to our Niagara Region based stores.
About Us
Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:
- Great Experience: Every customer is entitled to a great experience
- Integrity: We are honest and transparent in our actions
- Diversity: We are stronger through the inclusion of people, brands and ideas
- Innovation: We passionately embrace opportunities for new and continuous improvements
- Empowerment: We encourage and support our people in taking initiative
- Giving Back: We positively impact the communities in which we live, work and raise families
Here’s what you’ll deliver:
- Provide strategic leadership to parts, service, body shop and general managers
- Conduct monthly financial meetings with dealership teams in conjunction with the regional manager
- Assist in the preparation of annual operating budgets, goals and objectives for each dealership fixed operations departments and monitoring the department’s performance
- Work directly with department managers to identify areas of opportunity within each dealership and provide expertise and guidance to assist them in meeting their objectives
- Assist General Managers in continuously interviewing and recruiting quality candidates to be referred to the Group’s various dealerships for potential new hires
- Assist in training, motivating, counseling, and monitoring the performance of all the dealerships service and parts department staff
- Work closely with the department managers to align individual dealership objectives with the group’s policies and goals
- Consult with dealership to increase the fixed operations overall customer retention and profitability and identify follow-up or action items for next contact
- Focus one’s efforts on evaluating the parts department inventory management processes to eliminate waste, increase parts loyalty and profitability and improve efficiencies
- Collaborate with corporate teams on both day-to-day operations and strategic initiatives
Develop and execute strategic initiatives across the group
What do you need to succeed?
- Must have at least 10 years of experience in the automotive industry
- Must have at least 5 years of automotive dealership management experience
- Proven ability to build strong working relationships
- Knowledge of Car Parts and Service Systems
- Understanding Metrics and Reports
- Basic knowledge of the dealer operating report and fixed analysis tools
- Basic knowledge of dealership profit departments structure and interconnectivity
- Excellent communication and interpersonal skills
- Must have strong leadership and organizational skills
- Strong computer skills and attention to detail
- Excellent time management skills, ability to multitask and work well under pressure
- Ability to manage stress and work with tight deadlines
- Highly self motivated and directed
- Ability to work flexible hours and work around a changing schedule
- Must have a valid Ontario Driver's License and good driving record
What’s in it for you?
- Excellent management support and guidance
- Opportunities through our Internal career development program
- Access to health, dental and vision insurance
- Disability, critical illness and life insurance for the unexpected
- Our Employee Assistance Plan (EAP) for you and your family's wellness
- Discount on vehicles, service and parts for you and your family
- Discounts to retailers and service providers across the country
- Free and engaging employee events
- Did we mention we love giving back to our communities?!
Performance Auto Group is a leading automotive company in Southern Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Oakville, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.
We thank all applicants; however only those contacted for an interview will be considered. We are an equal opportunity employer and welcome applications from people with special needs. Accommodations will be provided throughout the selection process as requested. For any inquiries please email us.
About Performance Auto Group
Performance Auto Group is one of Ontario’s leading automotive groups with 23 brands, 37 dealerships and 4 collision centres. Since 1964, we have built a reputation based on mutual respect which is driven by a dedicated, highly-talented and innovative team. These 1,900 team members share our drive to thrive.
As one of Canada’s leading automotive groups, we have consistently received top recognition for providing outstanding care to every customer. Group founder Sam Alizadeh's favourite saying was always, "Every customer is entitled to the same great experience." This philosophy drives all of our operations and is the reason we have become known for great customer care.
Our locations include:
BRAMPTON REGION: AutoPlanet Brampton, Brampton Mitsubishi, Brampton North Nissan, Classic Honda, Genesis Brampton, Infiniti Brampton, Kia of Brampton, Mazda of Brampton, Performance Collision Brampton, Performance Honda Mayfield, Performance Hyundai Mayfield, Performance Kia Mayfield, Planet Ford, Subaru of Brampton.
CENTRAL REGION: AutoPlanet Durham, Bolton Honda, Bolton Hyundai, Bolton Nissan, Brantford Toyota, Don Valley Volkswagen, Motion Mazda, Performance Acura North Mississauga, Performance Collision Toronto, Precision Honda.
NIAGARA REGION: Audi Niagara, Genesis Niagara, Grimsby Hyundai, Performance Acura, Performance BMW, Performance Chrysler Dodge Jeep RAM FIAT, Performance Collision & Restyling, Performance Collision Grimsby, Performance Hyundai, Performance Lexus, Performance Mercedes-Benz, Performance Toyota, St. Catharines Volkswagen.
MUSKOKA REGION: Huntsville Chrysler Dodge Jeep RAM, Hyundai of Muskoka, Huntsville Honda.
Regional Aftersales Manager (Performance Auto Group - Head Office Niagara)
Top Benefits
About the role
Drive for Excellence
Looking to join a fast-paced and an ever expanding organization? Be a part of our dynamic team at Performance Auto Group! We are currently seeking a Regional Aftersales Manager to join our Corporate Aftersales Team in Niagara!
Reporting to the Director of Aftersales, the Regional Aftersales Manager will provide leadership and strategic aftersales support to our Niagara Region based stores.
About Us
Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:
- Great Experience: Every customer is entitled to a great experience
- Integrity: We are honest and transparent in our actions
- Diversity: We are stronger through the inclusion of people, brands and ideas
- Innovation: We passionately embrace opportunities for new and continuous improvements
- Empowerment: We encourage and support our people in taking initiative
- Giving Back: We positively impact the communities in which we live, work and raise families
Here’s what you’ll deliver:
- Provide strategic leadership to parts, service, body shop and general managers
- Conduct monthly financial meetings with dealership teams in conjunction with the regional manager
- Assist in the preparation of annual operating budgets, goals and objectives for each dealership fixed operations departments and monitoring the department’s performance
- Work directly with department managers to identify areas of opportunity within each dealership and provide expertise and guidance to assist them in meeting their objectives
- Assist General Managers in continuously interviewing and recruiting quality candidates to be referred to the Group’s various dealerships for potential new hires
- Assist in training, motivating, counseling, and monitoring the performance of all the dealerships service and parts department staff
- Work closely with the department managers to align individual dealership objectives with the group’s policies and goals
- Consult with dealership to increase the fixed operations overall customer retention and profitability and identify follow-up or action items for next contact
- Focus one’s efforts on evaluating the parts department inventory management processes to eliminate waste, increase parts loyalty and profitability and improve efficiencies
- Collaborate with corporate teams on both day-to-day operations and strategic initiatives
Develop and execute strategic initiatives across the group
What do you need to succeed?
- Must have at least 10 years of experience in the automotive industry
- Must have at least 5 years of automotive dealership management experience
- Proven ability to build strong working relationships
- Knowledge of Car Parts and Service Systems
- Understanding Metrics and Reports
- Basic knowledge of the dealer operating report and fixed analysis tools
- Basic knowledge of dealership profit departments structure and interconnectivity
- Excellent communication and interpersonal skills
- Must have strong leadership and organizational skills
- Strong computer skills and attention to detail
- Excellent time management skills, ability to multitask and work well under pressure
- Ability to manage stress and work with tight deadlines
- Highly self motivated and directed
- Ability to work flexible hours and work around a changing schedule
- Must have a valid Ontario Driver's License and good driving record
What’s in it for you?
- Excellent management support and guidance
- Opportunities through our Internal career development program
- Access to health, dental and vision insurance
- Disability, critical illness and life insurance for the unexpected
- Our Employee Assistance Plan (EAP) for you and your family's wellness
- Discount on vehicles, service and parts for you and your family
- Discounts to retailers and service providers across the country
- Free and engaging employee events
- Did we mention we love giving back to our communities?!
Performance Auto Group is a leading automotive company in Southern Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Oakville, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.
We thank all applicants; however only those contacted for an interview will be considered. We are an equal opportunity employer and welcome applications from people with special needs. Accommodations will be provided throughout the selection process as requested. For any inquiries please email us.
About Performance Auto Group
Performance Auto Group is one of Ontario’s leading automotive groups with 23 brands, 37 dealerships and 4 collision centres. Since 1964, we have built a reputation based on mutual respect which is driven by a dedicated, highly-talented and innovative team. These 1,900 team members share our drive to thrive.
As one of Canada’s leading automotive groups, we have consistently received top recognition for providing outstanding care to every customer. Group founder Sam Alizadeh's favourite saying was always, "Every customer is entitled to the same great experience." This philosophy drives all of our operations and is the reason we have become known for great customer care.
Our locations include:
BRAMPTON REGION: AutoPlanet Brampton, Brampton Mitsubishi, Brampton North Nissan, Classic Honda, Genesis Brampton, Infiniti Brampton, Kia of Brampton, Mazda of Brampton, Performance Collision Brampton, Performance Honda Mayfield, Performance Hyundai Mayfield, Performance Kia Mayfield, Planet Ford, Subaru of Brampton.
CENTRAL REGION: AutoPlanet Durham, Bolton Honda, Bolton Hyundai, Bolton Nissan, Brantford Toyota, Don Valley Volkswagen, Motion Mazda, Performance Acura North Mississauga, Performance Collision Toronto, Precision Honda.
NIAGARA REGION: Audi Niagara, Genesis Niagara, Grimsby Hyundai, Performance Acura, Performance BMW, Performance Chrysler Dodge Jeep RAM FIAT, Performance Collision & Restyling, Performance Collision Grimsby, Performance Hyundai, Performance Lexus, Performance Mercedes-Benz, Performance Toyota, St. Catharines Volkswagen.
MUSKOKA REGION: Huntsville Chrysler Dodge Jeep RAM, Hyundai of Muskoka, Huntsville Honda.