Position Type: FT Permanent

Posting Type: This job posting is for a new vacancy

Closing Date: October 21, 2025

Location: Sioux Lookout

2025 Salary: $51,319 to $68,932

DEPARTMENT SUMMARY

The Oral Health Services Department is opening a four-operatory dental clinic in Sioux Lookout. The clinic features two dental operatories, one hygiene operatory, and one surgical operatory, along with a recovery room. The clinic is equipped with digital charting/ radiography, a panoramic/cephalometric x-ray, a laboratory, a sterilization room, and a staff room.

JOB SUMMARY

The Admin II – Clinical Scheduler will be the first point of contact for clients. Duties include greeting clients, answering phone calls, appointment management, sending out referrals, submitting dental claims to insurance and answering client questions. This position requires a commitment to establishing strong client relationships while maintaining ethical and professional behavior.

The Admin II – Clinical Scheduler is directly accountable to the Manager – Oral Health Services

QUALIFICATIONS

• Persons of First Nations ancestry will be given preference (OHRC, Part II, Special Employment)
• Written and oral communication skills acceptable to the employer that meet the requirements of the role of Admin II – Clinical Scheduler. Completion of Grade 12 high school diploma or equivalent and/or post-secondary education is an asset.
• Six months of clerical/administrative experience is preferred but not required.
• Experience working in a dental office and with dental practice management software is an asset.
• First Aid with AED is an asset or willingness to obtain.
• Obtain Medical Device Reprocessing certification as required.
• Valid Class G Ontario Driver’s Licence is preferred
• Strong organization & scheduling skills with clients, families, peers & health care professionals.
• Excellent computer & communication skills; word processing, data management, verbal & written.
• Detail oriented with excellent time management and ability to prioritize activities.
• Knowledge, experience and understanding of Indigenous culture and issues relevant to delivery of health care in Indigenous communities in Canada.
• Perform the requirements of this position on a regular basis.
• Ability to communicate in one of the Indigenous dialects within Keewaytinook is an asset.
• Work collaboratively and independently manage a variety of clerical tasks to effectively support clinic operations and treatment of clients.
• Adaptable to changes in workload or work environment.
• Knowledge of NIHB travel, dental programming, treatment coordination, client benefits and data management systems.
• Familiarity with public health programs in our area, as well as Non-Insured Health Benefits and Jordan’s Principle.
• Ability to establish relationships with coworkers, clients, partners and communities.

DUTIES & RESPONSIBILITIES

• Acknowledge and greet clients in a prompt and friendly manner.
• Demonstrate empathetic and ethical practices while dealing with complex client situations.
• Respond to incoming calls, take and relay messages, communicate information and respond to emergency calls according to established procedures.
• Assist clients in filling out and updating required forms.
• Ensure client demographic and insurance information is collected and correct.
• Coordinate and schedule client appointments with the ability to triage appointments according to client needs and oral health provider’s clinic schedules.
• Follow up, confirm, or rebook client appointments.
• Maintain and actively draw from short notice call list.
• Effectively communicate with clinic team regarding client and dental clinic status.
• Ensure client care plan and any necessary appointments or referrals are actioned prior to client exit.
• Actively empower clients to participate in their health care decisions through education and support.
• Coordinate and ensure client movements between SLFNHA departments when necessary.
• Ensure all business office equipment is functioning properly.
• Oversee the reception, waiting area, restrooms and monitor office supply inventory.
• Perform routine clerical tasks such as printing reports, copying, faxing, filing, receiving, sending and sorting incoming and outgoing mail and parcels.
• Process billing claims, create and print reports, reconcile accounts as required.
• Adhere to the SLFNHA Polices & Procedures Manual and the dental clinic Policy and Procedures Manual.
• Handling of sensitive, confidential data and personal health information in accordance with PHIPA and PIPEDA.
• Take part in audit process.
• Assist with emergency situations and be aware of emergency protocols.
• Respond to inquiries from allied health professionals or SLFNHA departments.
• Co-operative and self-directed; adaptable and able to work with minimal supervision.
• Support the clinical team, when required, with clinic requirements.
• Other duties as assigned.

Working conditions:

• Work is typically performed during regular clinic hours, with occasional evening or weekend shifts as needed.
• The role requires the ability to lift and carry items weighing up to 20 lbs, including equipment, supplies, and client care materials.

Sioux Lookout First Nations Health Authority focuses on hiring Indigenous employees whenever possible.

Candidates are encouraged to self-identify on their application. Self-identification is voluntary and the information is used to assist SLFNHA in hiring Indigenous people from the region whenever possible and to support candidates in their application.

We offer competitive and comprehensive employment benefits to Full-Time employees:

• Pension plan

• Fitness reimbursement program

• Comprehensive insurance coverage

• Professional development opportunities

• Relocation assistance