Client Relations Manager
Top Benefits
About the role
Greenfox Windows & Doors
Client Relations Manager
Location
: Calgary, AB
(with occasional travel to Edmonton).
Be the trusted voice our customers count on.
At
GreenFox Windows & Doors
, we believe our customers deserve more than just outstanding windows and doors; they deserve peace of mind. As a
Client Relations Manager
, you'll be the reassuring voice on the other end of the line, the problem-solver in the field, and the link between our valued clients and our team. If you love building relationships, thrive in a fast-paced environment, and enjoy bringing calm and clarity to customers, this is the role for you.
GreenFox Windows & Doors
is a leading provider of high-quality, energy-efficient windows and doors across Alberta, with locations in Edmonton, Calgary, Red Deer, Lethbridge, and Medicine Hat. Known for our world-class products, lifetime warranties, and 25-year workmanship guarantee, we've earned a five-star reputation for excellence in both craftsmanship and customer service. At
GreenFox
, we're more than just a workplace; we're a team committed to growth, integrity, and supporting our community.
As our
Client Relations Manager
, you'll be the first point of contact for many of our clients after installation. You'll provide complimentary inspections, address customer concerns with professionalism, and ensure every customer feels heard, respected, and cared for. This role requires some travel between Calgary and Edmonton, along with a rotating work schedule to best serve our clients.
Responsibilities
- Conduct complimentary inspections and site visits when needed
- Communicate clearly, politely, and professionally with customers
- Provide accurate information and reassurance to clients
- Handle customer requests, concerns, and complaints with empathy
- Collaborate with other departments to resolve issues promptly
- Complete administrative duties and general office support tasks
- Ensure all company policies and procedures are followed
- Maintain accountability and deliver a high standard of service
Qualifications
- Proven customer service skills with diplomacy and tact
- Strong interpersonal skills to work effectively with clients and colleagues
- Excellent communication skills: listening, verbal, and written
- Proficient in computer skills with various software applications
- Strong organizational and time-management skills
- Attention to detail with proofreading and editing abilities
- A valid driver's license (for travel between Calgary and Edmonton)
- Must be legally entitled to work in Canada.
Why Work with Greenfox
- Full-time, salaried position.
- Salary Range: $50,000 to $52,000 per year, based on experience.
- Extended healthcare benefits after probation
- Competitive RRSP matching program
- On-site parking
- Complimentary gym membership
- A supportive, fast-paced, and engaging workplace
- Growth opportunities in a stable and expanding organization
Work Schedule Rotation:
- Week 1: Monday to Friday
- Week 2: Tuesday to Saturday
This alternating schedule ensures we meet customer needs, including Saturdays. Flexibility and commitment to both weekday and weekend shifts are essential.
Ready to Join GreenFox?
If you're detail-oriented, enthusiastic, and dedicated to making an impact, we'd love to meet you. At
GreenFox Windows & Doors
, you'll be part of a trusted, growing company that values excellence, integrity, and customer satisfaction. Apply today and help us continue building strong customer relationships across Alberta!
Greenfox Windows & Doors is an equal opportunity employer. We are committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic background, religion, gender, gender identity, gender expression, sexual orientation, age, marital status, family status, disability, or any other protected ground under applicable human rights legislation.
About GreenFox Windows and Doors
GreenFox Windows and Doors is Alberta's Manufacturer of Premium Windows & Doors, proudly serving Lethbridge and the surrounding areas. As a trusted front runner in replacement and installation, we bring world-class windows & doors to our province of Alberta. We are your one stop shop from sales and manufacturing to expert installation and top-notch servicing. We employ the most innovative technologies available on the market today to ensure your home benefits from the highest quality windows and doors. This is why we can offer our unbeatable 25-year warranty on workmanship. Choose GreenFox for excellence in every step of the process.
Client Relations Manager
Top Benefits
About the role
Greenfox Windows & Doors
Client Relations Manager
Location
: Calgary, AB
(with occasional travel to Edmonton).
Be the trusted voice our customers count on.
At
GreenFox Windows & Doors
, we believe our customers deserve more than just outstanding windows and doors; they deserve peace of mind. As a
Client Relations Manager
, you'll be the reassuring voice on the other end of the line, the problem-solver in the field, and the link between our valued clients and our team. If you love building relationships, thrive in a fast-paced environment, and enjoy bringing calm and clarity to customers, this is the role for you.
GreenFox Windows & Doors
is a leading provider of high-quality, energy-efficient windows and doors across Alberta, with locations in Edmonton, Calgary, Red Deer, Lethbridge, and Medicine Hat. Known for our world-class products, lifetime warranties, and 25-year workmanship guarantee, we've earned a five-star reputation for excellence in both craftsmanship and customer service. At
GreenFox
, we're more than just a workplace; we're a team committed to growth, integrity, and supporting our community.
As our
Client Relations Manager
, you'll be the first point of contact for many of our clients after installation. You'll provide complimentary inspections, address customer concerns with professionalism, and ensure every customer feels heard, respected, and cared for. This role requires some travel between Calgary and Edmonton, along with a rotating work schedule to best serve our clients.
Responsibilities
- Conduct complimentary inspections and site visits when needed
- Communicate clearly, politely, and professionally with customers
- Provide accurate information and reassurance to clients
- Handle customer requests, concerns, and complaints with empathy
- Collaborate with other departments to resolve issues promptly
- Complete administrative duties and general office support tasks
- Ensure all company policies and procedures are followed
- Maintain accountability and deliver a high standard of service
Qualifications
- Proven customer service skills with diplomacy and tact
- Strong interpersonal skills to work effectively with clients and colleagues
- Excellent communication skills: listening, verbal, and written
- Proficient in computer skills with various software applications
- Strong organizational and time-management skills
- Attention to detail with proofreading and editing abilities
- A valid driver's license (for travel between Calgary and Edmonton)
- Must be legally entitled to work in Canada.
Why Work with Greenfox
- Full-time, salaried position.
- Salary Range: $50,000 to $52,000 per year, based on experience.
- Extended healthcare benefits after probation
- Competitive RRSP matching program
- On-site parking
- Complimentary gym membership
- A supportive, fast-paced, and engaging workplace
- Growth opportunities in a stable and expanding organization
Work Schedule Rotation:
- Week 1: Monday to Friday
- Week 2: Tuesday to Saturday
This alternating schedule ensures we meet customer needs, including Saturdays. Flexibility and commitment to both weekday and weekend shifts are essential.
Ready to Join GreenFox?
If you're detail-oriented, enthusiastic, and dedicated to making an impact, we'd love to meet you. At
GreenFox Windows & Doors
, you'll be part of a trusted, growing company that values excellence, integrity, and customer satisfaction. Apply today and help us continue building strong customer relationships across Alberta!
Greenfox Windows & Doors is an equal opportunity employer. We are committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic background, religion, gender, gender identity, gender expression, sexual orientation, age, marital status, family status, disability, or any other protected ground under applicable human rights legislation.
About GreenFox Windows and Doors
GreenFox Windows and Doors is Alberta's Manufacturer of Premium Windows & Doors, proudly serving Lethbridge and the surrounding areas. As a trusted front runner in replacement and installation, we bring world-class windows & doors to our province of Alberta. We are your one stop shop from sales and manufacturing to expert installation and top-notch servicing. We employ the most innovative technologies available on the market today to ensure your home benefits from the highest quality windows and doors. This is why we can offer our unbeatable 25-year warranty on workmanship. Choose GreenFox for excellence in every step of the process.