Service Coordinator - Urgent Response
Top Benefits
About the role
ABOUT US
Strides Toronto is a multi-service agency providing a wide range of exceptional programs and services that improve the mental, social and physical health of infants, children and youth from the pre-natal stage to age 29, and their families**. With a** range of community, residential and treatment services, we build strength and resilience through equitable, accessible, client-driven services, system leadership and advocacy. We provide individual, group and family interventions that include mental health counselling, autism services, education, outreach and referral, early intervention, day treatment and community support. In its Lead Agency role, Strides Toronto collaborates with 23 publicly funded infant, child and youth mental health (ICYMH) core service providers to design and implement system-level improvements that promote access, responsive service delivery and experience, and positive mental health outcomes for young people and families across Toronto's diverse communities. To learn more about who we are and what we do, we invite you to visit our website at www.stridestoronto.ca
ABOUT THE ROLE
The Service Coordinator – Urgent Response is a full-time permanent position that provides service navigation, planning and support to families with infants, children and youth with mental health concerns, autism and developmental disabilities from birth to 18 years, who are experiencing complex emotional, psychological and behavioural concerns and crisis to enable timely connections to needed services.
Salary range: $58,001.00 to $67,543.00 per annum
Competitive Group Health Benefits, Defined Contribution Pension plan
This position is represented by OPSEU local 567
This is a full-time permanent position under the Urgent Response Services Program
WHY JOIN OUR TEAM?
- We provide a hybrid work model and competitive Group Health Benefits and Pension Plan.
- We provide opportunities for growth and professional development.
- We are committed to providing an equitable and inclusive environment where our diverse team members and clients can thrive.
- We have a collaborative and supportive Senior Management Team.
- We set high standards for performance, client outcomes, and implement best practices, which are demonstrated through our accreditation with the Canadian Centre for Accreditation.
WHAT YOU WILL DO
- Connect and collaborate with child/ youth and family who are experiencing high risk emotional, psychological and behavioural concerns and develop a working plan to support their complex needs.
- Initiate contact to needed services for child/ youth and family according to the service plan, provide support to child/ youth and family experiencing crisis using approaches that best meet the clients’ needs.
- Reach out to services and connect with potential community resource providers about their services, referral processes, eligibility criteria, wait lists, and other details to be informed for making future referrals.
- Ensure accurate and timely documentation in client information system(s) in accordance with Ministry guidelines, organizational, and accreditation standards.
- Support to families evidence based tools, including the principles of Applied Behaviour Analysis (ABA) and Cognitive Behavior Therapy to support the children, youth and parents in managing and reducing at risk behaviours.
THE “MUST HAVES”
The following education, professional memberships and knowledge are a requirement for this role:
- Bachelor’s degree in either Social/ Health Sciences, or Bachelor in CYW or Bachelor in Social Work.
- At least 1 year of related experience working with children and youth with developmental disabilities and their families, with a focus on community engagement.
- Extensive knowledge of mental health disorders diagnoses and developmental disabilities.
- Extensive knowledge of other community resources that support the social determinants of children, youth and families.
- Ability, ease and comfort in engaging and coordinating cross sectoral teams when necessary.
- A multi-systemic approach to working with families.
- Excellent communication and interpersonal skills.
- Demonstrated experience working from Anti-Oppressive and Anti-Racist Framework and Bio-Psycho-Social Model.
THE ‘NICE TO HAVES’
While not required, preference will be given to candidates with the following:
- Fluency in another language(s), including sign language.
- Awareness of the role of diversity, equity, and inclusion in the workplace and within the community being served by the position.
- An understanding of Anti-Black Racism, anti-oppressive/anti-racism perspective in the context of the social determinants of health when working with clients and their families.
- Ability to recognize and identify situations where incidents of and imbalance of power and privilege may occur and can result in possible negative impacts for the client.
BEFORE STARTING WITH US
As our work puts us in direct contact with youth and vulnerable persons in our community, with health and safety as a priority, the successful candidate must complete or obtain the following before commencement of their employment:
- A Vulnerable Sector police check.
- A positive police check does not automatically disqualify an applicant for a position with Strides Toronto. The Police Check will be reviewed and evaluated for the purpose of making a decision on suitability for employment in relation to the specific duties and responsibilities of the position being filled.
HOW TO APPLY
Please submit a cover letter and resume outlining your demonstrated education, certification (if applicable), working and related volunteer experience and how you meet specific requirements for this position, and any additional considerations you deem appropriate. The application deadline is October 14, 2025.
Strides Toronto is an equal opportunity employer. We benefit from diversity of lived experiences in the workplace and encourage applications from qualified candidates who reflect the diversity of the communities we serve. Strides Toronto is a participant in the Government of Canada’s 50-30 Challenge, a program which challenges organizations to improve access for women and/or non-binary people and other equity-deserving groups, including those identifying as: racialized, Black, and/or people of colour, people with disabilities (including invisible and episodic disabilities), 2SLGBTQ+ and/or gender and sexually diverse individuals, and Aboriginal and/or Indigenous Peoples to increase the representation and inclusion of diverse groups within their workplace.
In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Strides Toronto’s own policies, requests for accommodation will be considered throughout the hiring process.
We thank all applicants however, only those selected for interviews will be contacted.
About Strides Toronto
Strides Toronto is a multi-service agency providing services to young people from birth to age 29 and their families in East Toronto. Formed in January 2020 through the amalgamation of Aisling Discoveries and East Metro Youth Services, Strides Toronto provides a range of community, residential and treatment services to improve the mental, social and physical health of infants, children, youth and their families. We provide individual, group and family interventions that include mental health counselling, autism services, education, outreach and referral, early intervention, day treatment and community support. As Lead Agency for infant, child and youth mental health in Toronto, Strides Toronto works with core service providers to design and implement system-level improvements that transform access to services, experience of services and the mental health outcomes for Toronto's diverse communities. Strides Toronto has a budget of $30 million and more than 350 employees providing services out of 19 locations across East Toronto. The organization is accredited by the Centre for Accreditation and the predecessor organizations have a long history of providing high-quality services in East Toronto.
Service Coordinator - Urgent Response
Top Benefits
About the role
ABOUT US
Strides Toronto is a multi-service agency providing a wide range of exceptional programs and services that improve the mental, social and physical health of infants, children and youth from the pre-natal stage to age 29, and their families**. With a** range of community, residential and treatment services, we build strength and resilience through equitable, accessible, client-driven services, system leadership and advocacy. We provide individual, group and family interventions that include mental health counselling, autism services, education, outreach and referral, early intervention, day treatment and community support. In its Lead Agency role, Strides Toronto collaborates with 23 publicly funded infant, child and youth mental health (ICYMH) core service providers to design and implement system-level improvements that promote access, responsive service delivery and experience, and positive mental health outcomes for young people and families across Toronto's diverse communities. To learn more about who we are and what we do, we invite you to visit our website at www.stridestoronto.ca
ABOUT THE ROLE
The Service Coordinator – Urgent Response is a full-time permanent position that provides service navigation, planning and support to families with infants, children and youth with mental health concerns, autism and developmental disabilities from birth to 18 years, who are experiencing complex emotional, psychological and behavioural concerns and crisis to enable timely connections to needed services.
Salary range: $58,001.00 to $67,543.00 per annum
Competitive Group Health Benefits, Defined Contribution Pension plan
This position is represented by OPSEU local 567
This is a full-time permanent position under the Urgent Response Services Program
WHY JOIN OUR TEAM?
- We provide a hybrid work model and competitive Group Health Benefits and Pension Plan.
- We provide opportunities for growth and professional development.
- We are committed to providing an equitable and inclusive environment where our diverse team members and clients can thrive.
- We have a collaborative and supportive Senior Management Team.
- We set high standards for performance, client outcomes, and implement best practices, which are demonstrated through our accreditation with the Canadian Centre for Accreditation.
WHAT YOU WILL DO
- Connect and collaborate with child/ youth and family who are experiencing high risk emotional, psychological and behavioural concerns and develop a working plan to support their complex needs.
- Initiate contact to needed services for child/ youth and family according to the service plan, provide support to child/ youth and family experiencing crisis using approaches that best meet the clients’ needs.
- Reach out to services and connect with potential community resource providers about their services, referral processes, eligibility criteria, wait lists, and other details to be informed for making future referrals.
- Ensure accurate and timely documentation in client information system(s) in accordance with Ministry guidelines, organizational, and accreditation standards.
- Support to families evidence based tools, including the principles of Applied Behaviour Analysis (ABA) and Cognitive Behavior Therapy to support the children, youth and parents in managing and reducing at risk behaviours.
THE “MUST HAVES”
The following education, professional memberships and knowledge are a requirement for this role:
- Bachelor’s degree in either Social/ Health Sciences, or Bachelor in CYW or Bachelor in Social Work.
- At least 1 year of related experience working with children and youth with developmental disabilities and their families, with a focus on community engagement.
- Extensive knowledge of mental health disorders diagnoses and developmental disabilities.
- Extensive knowledge of other community resources that support the social determinants of children, youth and families.
- Ability, ease and comfort in engaging and coordinating cross sectoral teams when necessary.
- A multi-systemic approach to working with families.
- Excellent communication and interpersonal skills.
- Demonstrated experience working from Anti-Oppressive and Anti-Racist Framework and Bio-Psycho-Social Model.
THE ‘NICE TO HAVES’
While not required, preference will be given to candidates with the following:
- Fluency in another language(s), including sign language.
- Awareness of the role of diversity, equity, and inclusion in the workplace and within the community being served by the position.
- An understanding of Anti-Black Racism, anti-oppressive/anti-racism perspective in the context of the social determinants of health when working with clients and their families.
- Ability to recognize and identify situations where incidents of and imbalance of power and privilege may occur and can result in possible negative impacts for the client.
BEFORE STARTING WITH US
As our work puts us in direct contact with youth and vulnerable persons in our community, with health and safety as a priority, the successful candidate must complete or obtain the following before commencement of their employment:
- A Vulnerable Sector police check.
- A positive police check does not automatically disqualify an applicant for a position with Strides Toronto. The Police Check will be reviewed and evaluated for the purpose of making a decision on suitability for employment in relation to the specific duties and responsibilities of the position being filled.
HOW TO APPLY
Please submit a cover letter and resume outlining your demonstrated education, certification (if applicable), working and related volunteer experience and how you meet specific requirements for this position, and any additional considerations you deem appropriate. The application deadline is October 14, 2025.
Strides Toronto is an equal opportunity employer. We benefit from diversity of lived experiences in the workplace and encourage applications from qualified candidates who reflect the diversity of the communities we serve. Strides Toronto is a participant in the Government of Canada’s 50-30 Challenge, a program which challenges organizations to improve access for women and/or non-binary people and other equity-deserving groups, including those identifying as: racialized, Black, and/or people of colour, people with disabilities (including invisible and episodic disabilities), 2SLGBTQ+ and/or gender and sexually diverse individuals, and Aboriginal and/or Indigenous Peoples to increase the representation and inclusion of diverse groups within their workplace.
In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Strides Toronto’s own policies, requests for accommodation will be considered throughout the hiring process.
We thank all applicants however, only those selected for interviews will be contacted.
About Strides Toronto
Strides Toronto is a multi-service agency providing services to young people from birth to age 29 and their families in East Toronto. Formed in January 2020 through the amalgamation of Aisling Discoveries and East Metro Youth Services, Strides Toronto provides a range of community, residential and treatment services to improve the mental, social and physical health of infants, children, youth and their families. We provide individual, group and family interventions that include mental health counselling, autism services, education, outreach and referral, early intervention, day treatment and community support. As Lead Agency for infant, child and youth mental health in Toronto, Strides Toronto works with core service providers to design and implement system-level improvements that transform access to services, experience of services and the mental health outcomes for Toronto's diverse communities. Strides Toronto has a budget of $30 million and more than 350 employees providing services out of 19 locations across East Toronto. The organization is accredited by the Centre for Accreditation and the predecessor organizations have a long history of providing high-quality services in East Toronto.