Experienced Customer Service Representative
Top Benefits
About the role
Job Type
Full-time
Description The Gund Company has an?immediate opening?at our Fergus, Ontario Canada manufacturing plant for a Customer Service Representative to join our team! Starting Annual Salary: $59k CAD
Plant/Work Location Address : 930 Gartshore Street Fergus, Ontario, Canada
The Gund Company (TGC) is a manufacturer and fabricator of engineered material solutions specializing in customized electrical insulation parts. With 12 facilities worldwide, we specialize in custom fabricated parts manufactured according to ISO 9001:2015 certified quality systems. We take a consultative, engineering approach to understanding customer needs and have a reputation for outstanding customer service and quality.
Job Summary Customer Service Representative Manage the Order Fulfillment Process to ensure the complete satisfaction of the customer’s requirements.
Typical customer questions are focused on account status, quote requests, order status, technical product application, service information, pricing, and lead time. Works closely with Engineering, Quality, and Management team resources to resolve any service, warranty or technical problems.
Summary Of Essential Job Functions Customer Service Representative
- Manage/oversee multiple customer accounts to ensure expectations are exceeded while delivering a quality experience to the customer.
- Build relationships with TGC’s customer base to fully understand the customer’s requirements, communicate them to our production team, and determine our opportunities to earn additional business.
- Use the company’s Customer Relationship Management (CRM) software to document customer interactions, requirements, and communications.
- Provide quotes and order acknowledgements within 24 hours of request and PO. Follow up on quote status and drive home the order.
- Other duties as assigned.
Requirements
- Speak and write English fluently.
- Minimum of 3 years experience working in a manufacturing environment or in a Technical CSR role.
Preferred
- College degree in business or equivalent with formal training preferred.
- Familiarity with reading and interpreting technical drawings.
- Proficiency with Windows based software including Microsoft Office Applications.
Work Environment Customer Service Representative The work environment is typical of most office environments; occasionally, the position will be required to be on the manufacturing floor.
Benefits
- For a safe and healthy work environment
- Competitive wages
- Employee benefits: Health, Dental, Vision, Life, and Disability
- Defined Contribution Retirement savings program with an employer match up to 5% of contributions
- Regular employee feedback through our IDP (Individual Development Plan)
- According to the Gallup Q12 employee survey method, The Gund Company is ranked “world-class” regarding employee engagement.
Join a company that values your contribution and invests in your future. Apply today to start your career with The Gund Company! Reasonable accommodation(s) for may be made to enable individuals with disabilities to perform the essential functions of the position of Customer Service Representative.
Rev. 08132025 IR
Salary Description
Starting at $59,800.00
About THE GUND COMPANY
The Gund Company Inc manufactures custom components from thermoset composite materials. One of the most common applications for thermoset materials is electrical insulation for power systems equipment. In addition, thermoset composite materials are used for a wide variety of applications ranging from carrier pallets for printed circuit boards and thermal insulation for mold platens to machine shop fixture materials and medical equipment applications. Operating with 12 facilities in North America, The Gund Company is the only thermoset rigid insulation supplier with manufacturing locations in the United States, Canada, and Mexico and China.
Experienced Customer Service Representative
Top Benefits
About the role
Job Type
Full-time
Description The Gund Company has an?immediate opening?at our Fergus, Ontario Canada manufacturing plant for a Customer Service Representative to join our team! Starting Annual Salary: $59k CAD
Plant/Work Location Address : 930 Gartshore Street Fergus, Ontario, Canada
The Gund Company (TGC) is a manufacturer and fabricator of engineered material solutions specializing in customized electrical insulation parts. With 12 facilities worldwide, we specialize in custom fabricated parts manufactured according to ISO 9001:2015 certified quality systems. We take a consultative, engineering approach to understanding customer needs and have a reputation for outstanding customer service and quality.
Job Summary Customer Service Representative Manage the Order Fulfillment Process to ensure the complete satisfaction of the customer’s requirements.
Typical customer questions are focused on account status, quote requests, order status, technical product application, service information, pricing, and lead time. Works closely with Engineering, Quality, and Management team resources to resolve any service, warranty or technical problems.
Summary Of Essential Job Functions Customer Service Representative
- Manage/oversee multiple customer accounts to ensure expectations are exceeded while delivering a quality experience to the customer.
- Build relationships with TGC’s customer base to fully understand the customer’s requirements, communicate them to our production team, and determine our opportunities to earn additional business.
- Use the company’s Customer Relationship Management (CRM) software to document customer interactions, requirements, and communications.
- Provide quotes and order acknowledgements within 24 hours of request and PO. Follow up on quote status and drive home the order.
- Other duties as assigned.
Requirements
- Speak and write English fluently.
- Minimum of 3 years experience working in a manufacturing environment or in a Technical CSR role.
Preferred
- College degree in business or equivalent with formal training preferred.
- Familiarity with reading and interpreting technical drawings.
- Proficiency with Windows based software including Microsoft Office Applications.
Work Environment Customer Service Representative The work environment is typical of most office environments; occasionally, the position will be required to be on the manufacturing floor.
Benefits
- For a safe and healthy work environment
- Competitive wages
- Employee benefits: Health, Dental, Vision, Life, and Disability
- Defined Contribution Retirement savings program with an employer match up to 5% of contributions
- Regular employee feedback through our IDP (Individual Development Plan)
- According to the Gallup Q12 employee survey method, The Gund Company is ranked “world-class” regarding employee engagement.
Join a company that values your contribution and invests in your future. Apply today to start your career with The Gund Company! Reasonable accommodation(s) for may be made to enable individuals with disabilities to perform the essential functions of the position of Customer Service Representative.
Rev. 08132025 IR
Salary Description
Starting at $59,800.00
About THE GUND COMPANY
The Gund Company Inc manufactures custom components from thermoset composite materials. One of the most common applications for thermoset materials is electrical insulation for power systems equipment. In addition, thermoset composite materials are used for a wide variety of applications ranging from carrier pallets for printed circuit boards and thermal insulation for mold platens to machine shop fixture materials and medical equipment applications. Operating with 12 facilities in North America, The Gund Company is the only thermoset rigid insulation supplier with manufacturing locations in the United States, Canada, and Mexico and China.