Customer Performance Analyst (6-month)
About the role
About The Job About You
- Bachelor and/or master’s degree in supply chain, Business Analytics, or related field
- Minimum of 1 to 3 years of experience in Supply Chain, Customer Operations, or Business Analytics (Level 10)
- Strong skills in Excel and Power BI (Power Query/DAX); ability to industrialize recurring analyses
- Analytical modeling (savings/ROI), scenario testing, and clear storytelling
- Stakeholder management, prioritization, and concise written/oral communication (EN)
- Nice to have SQL basics, familiarity with SAP data objects, experience with automation (Power Automate)
About us
Reporting to the Customer Solutions Project Manager, we’re looking for a Customer Performance Analyst to drive customer operations performance by owning key productivity KPIs and leading impactful business analyses and projects.
More specifically, you will be responsible to
- Own productivity KPIs Refresh weekly/monthly metrics, analyze variances, identify root causes, and follow up on action plans to improve operational efficiency.
- Lead Touchless Order implementation Plan and coordinate stakeholders, drive adoption, and measure benefits to optimize order processing.
- Act as Power BI Key User Maintain existing reports, build new dashboards, and ensure data quality and governance for business insights.
- Build business cases and conduct ad-hoc analyses Quantify savings/ROI, test scenarios, and consolidate recommendations to support decision-making.
- Support project performance follow-up Monitor compliance, track success indicators, and calculate final savings for ongoing initiatives.
About Danone
Danone is a leading global food and beverage company operating in three health-focused, fast-growing, and on-trend Categories: Essential Dairy & Plant-Based products, Waters, and Specialized Nutrition.
With a long-standing mission of bringing health through food to as many people as possible, Danone aims to inspire healthier and more sustainable eating and drinking practices while committing to achieve measurable nutritional, social, societal, and environment impact.
Danone has defined its “Renew” strategy to restore growth, competitiveness, and value creation for the long-term. With almost 90,000 employees, and products sold in over 120 markets, Danone generated €27.6 billion in sales in 2023. Danone’s portfolio includes leading international brands (Actimel, Activia, Alpro, Aptamil, Danette, Danio, Danonino, evian, Nutricia, Nutrilon, and Volvic, among others) as well as strong local and regional brands (including AQUA, Blédina, Bonafont, Cow & Gate, Mizone, Oikos and Silk).
Listed on Euronext Paris and present on the OTCQX platform via an ADR (American Depositary Receipt) program, Danone is a component stock of leading sustainability indexes including the ones managed by Moody’s and Sustainalytics, as well as MSCI ESG Indexes, FTSE4Good Index Series, Bloomberg Gender Equality Index, and Access to Nutrition Index. Danone’s ambition is to be B CorpTM certified at a global level in 2025.
Customer Performance Analyst (6-month)
About the role
About The Job About You
- Bachelor and/or master’s degree in supply chain, Business Analytics, or related field
- Minimum of 1 to 3 years of experience in Supply Chain, Customer Operations, or Business Analytics (Level 10)
- Strong skills in Excel and Power BI (Power Query/DAX); ability to industrialize recurring analyses
- Analytical modeling (savings/ROI), scenario testing, and clear storytelling
- Stakeholder management, prioritization, and concise written/oral communication (EN)
- Nice to have SQL basics, familiarity with SAP data objects, experience with automation (Power Automate)
About us
Reporting to the Customer Solutions Project Manager, we’re looking for a Customer Performance Analyst to drive customer operations performance by owning key productivity KPIs and leading impactful business analyses and projects.
More specifically, you will be responsible to
- Own productivity KPIs Refresh weekly/monthly metrics, analyze variances, identify root causes, and follow up on action plans to improve operational efficiency.
- Lead Touchless Order implementation Plan and coordinate stakeholders, drive adoption, and measure benefits to optimize order processing.
- Act as Power BI Key User Maintain existing reports, build new dashboards, and ensure data quality and governance for business insights.
- Build business cases and conduct ad-hoc analyses Quantify savings/ROI, test scenarios, and consolidate recommendations to support decision-making.
- Support project performance follow-up Monitor compliance, track success indicators, and calculate final savings for ongoing initiatives.
About Danone
Danone is a leading global food and beverage company operating in three health-focused, fast-growing, and on-trend Categories: Essential Dairy & Plant-Based products, Waters, and Specialized Nutrition.
With a long-standing mission of bringing health through food to as many people as possible, Danone aims to inspire healthier and more sustainable eating and drinking practices while committing to achieve measurable nutritional, social, societal, and environment impact.
Danone has defined its “Renew” strategy to restore growth, competitiveness, and value creation for the long-term. With almost 90,000 employees, and products sold in over 120 markets, Danone generated €27.6 billion in sales in 2023. Danone’s portfolio includes leading international brands (Actimel, Activia, Alpro, Aptamil, Danette, Danio, Danonino, evian, Nutricia, Nutrilon, and Volvic, among others) as well as strong local and regional brands (including AQUA, Blédina, Bonafont, Cow & Gate, Mizone, Oikos and Silk).
Listed on Euronext Paris and present on the OTCQX platform via an ADR (American Depositary Receipt) program, Danone is a component stock of leading sustainability indexes including the ones managed by Moody’s and Sustainalytics, as well as MSCI ESG Indexes, FTSE4Good Index Series, Bloomberg Gender Equality Index, and Access to Nutrition Index. Danone’s ambition is to be B CorpTM certified at a global level in 2025.