Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Administrative Officer, Loans & Collections / Retail Mortgage and Auto Lending Operations / Global Operations

Purpose of Job Contributes to the overall success of the Loans & Collections department in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role you will:

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Verify and process incoming requests from supported units, branches, solicitors/notaries and other partners. Assist with customer/branch complaints as required and complete other related processing requests as assigned.
• Conducting investigations to resolve exception situations, completing complex adjustments or corrections and answering general procedural queries.
• Acquiring and maintaining good knowledge of all department functions/processes and a thorough knowledge of the systems used, including a working knowledge of related retail products and services.
• Taking ownership for self-learning and personal development planning, working with their manager in the identification of skills, behaviors, and competencies required to achieve goals.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.

What you will be doing?

• Supports a $36 Billion (approximately) asset finance portfolio with 1.4 million accounts
• Approximately 750,000 retail applications per year
• 95M Leases, 120M Scotia Dealer Advantage Loans
• ScotiaHelps Volumes - 440,000+ transactions per year
• Multi transit processing – 900+ branches
• Customer Contact Centre - Support 140M cases per year

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• High School diploma and a minimum of 2 years of office work related experience
• Basic Computer Skills, including common software tools (Microsoft Office products)
• Experience providing product and process support over the phone and / or through email
• Knowledge of the mortgage industry and products, or relevant experience.
• In addition to French, the successful candidate must also have sufficient knowledge of English, as the work involves interacting and collaborating regularly with groups and individuals based in Toronto, as well as constantly interacting with other people, including clients, who speak English, locally and elsewhere.

Working conditions:

• Work in a standard office-based environment.
• Requires very close attention reviewing/reading material
• Pressure from meeting deadlines and situations requiring prompt attention
• Can experience significant fluctuations in volumes of work or unexpected events (e.g. system problems) which may require overtime