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Administrative Assistant 1

Ottawa, Ontario
Mid Level
full_time

Top Benefits

Comprehensive benefits package
Defined Benefit Pension plan
Insurance protection

About the role

About The Ottawa Hospital Inspired by research and driven by compassion!

The Ottawa Hospital (TOH) is one of Canada’s largest learning and research multi-campus hospitals. With more than 1,100 beds and approximately 12,000 staff members, we deliver specialized care to the Eastern Ontario region.

From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking solutions to the most complex health-care challenges while continually engaging with the community to support our vision for better patient care.

Working together with its research institute, the University of Ottawa, and other partners, the hospital is continually gaining national and international recognition for high-quality patient care, teaching and research, while striving to meet the needs of the culturally diverse community we serve.

Position Information The Rapid Access Clinic is a regional program hosted at TOH which provides assessment and consultative management of low back and associated leg symptoms. The clinicians work collaboratively with primary care to provide education and self management strategies, and triage patients requiring more advanced options eg imaging or surgical referral. We are also responsible for surgical referral management for the Champlain Regional central intake for spine: as such, we work closely with multiple stakeholders, so the successful candidate will require effective communication skills.

The incumbent for this role will manage and coordinate program referrals and tracking, and clinician scheduling. They will be involved with supporting the program lead, managing monthly pay, collecting statistical data for service analysis and performance management. The successful candidate should be able to work well under pressure, manage conflicting demands, and be effective in prioritisation of their workload with exemplary customer service skills.

Rotation/Shifts Days, 8 hour shifts .

Basic Requirements

  • Two years community college diploma in an administrative or health care related field;
  • Minimum two years experience in an administrative/support role in a health care setting;
  • Knowledge of Microsoft Word, Excel, PowerPoint, and Outlook;
  • Knoweledge of medical terminology;
  • Knowledge of operating basic office equipment: fax, printer, scanner, etc;
  • Excellent oral and written communication skills;
  • Ability to work well as part of a team;
  • Above average initiative and judgement skills;
  • Strong ability to work independently with little supervision;
  • Excellent time management and organisational skills, accuracy and attention to detail;
  • Ability to maintain a positive and flexible attitude despite varied demands, environment and workload;
  • Excellent interpersonal and communication skills required to interact with and relay messages to all levels of staff, patients and other health care professionals;
  • Tact and discretion when dealing with personal and confidential information;
  • Ability to manage multiple tasks and set priorities in a fast paced environment;
  • Excellent problem solving and decision making skills;
  • Excellent coordination skills to deal with multiple activities and projects concurrently;
  • Must be eligible to work in Canada;

Preferred Qualifications

  • Knowledge of website maintenance.
  • Proficiency in English and French ¿ oral expression (advanced level) and comprehension (advanced level).

Language proficiency requirements are based on the nature of the position and the level of interaction with French- and English-speaking clients.

What You Can Expect From Us The Ottawa Hospital is committed to providing a healthy, safe, and inclusive work environment for everyone. We are driven by our purpose to provide each patient with the world-class care, exceptional service and compassion we would want for our loved ones.

We offer an attractive and equitable compensation package including a comprehensive benefits package, a Defined Benefit Pension (DBP) plan, and insurance protection. We also offer discounts from choice providers on a variety of products and services.

The Ottawa Hospital provides various Health and Wellness resources as well as opportunities for personal and professional development opportunities from our in-house Learning and Leadership Development team to help align your goals with your career objectives.

Interested? Apply today! If you are passionate about what you do, motivated by improving the health of the community, excited by leading-edge medical technology, and as committed to excellence, quality and patient safety as we are, we would like to hear from you. Please submit an on-line application for the position you are interested in. We thank all those who apply but only those selected for further consideration will be contacted.

The Ottawa Hospital is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout the recruitment process.

About The Ottawa Hospital

Hospitals and Health Care
5001-10,000

The Ottawa Hospital is one of Canada’s largest learning and research hospitals, with more than 1,100 beds, approximately 12,000 staff members and an annual budget of about $1.2 billion.

Our focus on learning and research helps us develop new and innovative ways to treat patients and improve care. As a multi-campus hospital affiliated with the University of Ottawa, we deliver specialized care to the Eastern Ontario region, but our techniques and research discoveries are adopted around the world. We engage the community at all levels to support our vision for better patient care.

From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking solutions to the most complex health-care challenges.


L’Hôpital d’Ottawa Inspiré par la recherche. Guidé par la compassion.

L’Hôpital d’Ottawa est l’un des plus importants hôpitaux d’enseignement et de recherche au Canada. Il est doté de plus de 1 100 lits, d’un effectif de quelque 12 000 personnes et d’un budget annuel d’environ 1,2 milliard de dollars.

L’enseignement et la recherche étant au cœur de nos activités, nous possédons les outils qui nous permettent d’innover et d’améliorer les soins aux patients. Affilié à l’Université d’Ottawa, l’Hôpital fournit sur plusieurs campus des soins spécialisés à la population de l’Est de l’Ontario. Cela dit, nos techniques de pointe et les fruits de nos recherches sont adoptés partout dans le monde. Notre vision consiste à améliorer la qualité des soins et nous mobilisons l’appui de toute la collectivité pour mieux y parvenir.

Par la compassion de son personnel et la quête perpétuelle de nouvelles découvertes, L’Hôpital d’Ottawa cherche sans relâche des solutions aux défis les plus complexes en santé.