Ottawa is built on un-ceded Algonquin Anishinaabe territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land.

CHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers – all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system.

Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that’s provided where, when, and how it is needed. CHEO’s Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children’s health concerns. CHEO has been named Canada’s best health-care employer by Forbes in 2024 and 2025 and is ranked second among Canadian hospitals on its list of Canada’s Best Employers for multiple consecutive years. For the 14th consecutive year in a row, the editors of Canada's Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario.

POSITION SUMMARY

The Manager is responsible for the implementation of safe, effective and efficient service delivery in the Ambulatory Care department which includes both surgical and medical sub-specialty clinics. The manager effectively manages health human resources, financial and physical resources, and organizational and clinical risk. The Manager is a member of Ambulatory Care’s Patient Care Leadership Team (PCLT). In addition, the Manager works in collaboration with other departments and key players to ensure that organizational strategies are achieved. The Manager is expected to have a significant focus on quality improvement to enhance patient outcomes, and they will be involved in continuous quality improvement utilizing Lean and other methodologies as required. In accordance with CHEO’s values, the successful candidate will demonstrate a commitment to a family-centered approach to care within an interprofessional environment and a culture of continuous learning, professional development and commitment to evidence-based decisions and practice.

RESPONSIBILITIES

• Manage human resources effectively which includes:
• Work in collaboration with the Staffing Office to ensure adequate coverage of staff to provide quality service to patients and families in the Ambulatory Care department.
• Hire staff, manage staff performance.
• Ensure compliance with health and safety regulations.
• Ensure staff have the required resources to carry out their functions.
• Work with the Ambulatory Care leadership team to establish and monitor outcome and safety indicators to advance evidence-based, informed clinical practice that meets strategic goals and supports departmental and organizational goals.
• Implement departmental strategies.
• Follow up on incident reports generated through the Safety Reporting System.
• Recommend and implement solutions to improve staff and patient safety.
• Manage budgets, including managing within assigned budgets; monitoring expenses; processing payments.
• Work in collaboration with the Operations Director and Medical Directors to participate in the development of corporate goals and objectives.
• Monitor clinical, operational, quality and fiscal indicators and make recommendations on the development of Departmental strategies to improve these indicators.
• Foster an interdisciplinary, collaborative approach to care.
• Create and monitor metrics for clinical and administrative teams within the portfolio to ensure optimal patient outcomes and excellent service delivery.
• Work in collaboration with leadership, staff and physicians in other Departments to ensure effective delivery of patient care/services.
• Represent Ambulatory Care on hospital committees as required.
• Liaise with external agencies to enhance regional relationships and projects.
• Lead and actively participate in quality improvement initiatives for the department
• Ensure that staff has adequate training in order to provide quality service to patients and families in Ambulatory Care
• Liaise with departmental support services (most notably Information Services and Clinical Engineering) ensure safe and effective service delivery.
• Maintain personal knowledge of pertinent EHR systems (Epic)
• Support a culture of continuous improvement and continuous learning.

QUALIFICATIONS

• Criminal Record Check (Essential)
• Masters degree (Preferred)
• Bachelors degree or a member in good standing of a relevant professional designation (Essential)
• 5 years previous management experience in a hospital setting (Preferred)
• Clinical experience in a related setting (Preferred)
• Demonstrated expertise in a leadership role (Essential)
• Demonstrated ability to effectively manage change (Essential)
• Superior communication skills, both oral and written (Essential)
• Strong interpersonal and organizational skills (Essential)
• Bilingualism (Preferred)
• Demonstrate initiative to problem solve complex problems and to adjust priorities (Essential)

*Timeline may be extended or shortened based on operational needs

Effective March 29, 2021, CHEO will conduct a more comprehensive pre-screening and evaluation process. This process may include more varied and multidimensional testing such as a written test, practical exam, or other assessment. All candidates who meet the essential and preferred qualifications may be tested.

Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire.

Should you require accommodation during any phase in the recruitment process, please contact Human Resources at

TalentAcquisition@cheo.on.ca . All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.

CHEO is committed to providing a safe environment for staff, patients, and visitors. Consistent with that commitment, all applicants must be fully vaccinated against COVID-19 to be considered for any staff or volunteer opportunities. Applicants are also strongly encouraged to receive their COVID-19 booster shots when eligible to protect against the spread of COVID-19. Upon hiring, presentation of government issued documentation confirming full vaccination must be provided, or presentation of supporting documentation of a valid medical contraindication or other reasonable consideration pursuant to the Ontario Human Rights Code.

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