Level 3 IT Technician
About the role
The Level 3 Technician will be responsible for diagnosing and resolving complex incidents related to Microsoft 365 and application systems, while serving as a technical reference and mentor for the support team.
MORE PRECISELY
- Diagnose and resolve complex Microsoft 365 incidents.
- Analyse system logs and events to identify root causes.
- Work on integrations between M365 and business systems (ERP, CRM, etc.).
- Handle escalated tickets and ensure internal knowledge transfer.
- Apply post-pentest security fixes and strengthen GPO and MFA policies.
- Contribute to the continuous improvement of client environments.
- Document cases and solutions.
PROFILE
- 5+ years of experience in Microsoft 365 support or as a Level 3 technician.
- Strong skills in Microsoft 365 diagnostics, troubleshooting, and performance analysis.
- Proficiency with Azure AD Connect and hybrid environments.
- In-depth knowledge of Windows systems and network dependencies.
- Experience with business systems and their integrations (ERP, CRM, etc.).
- Skills in log analysis and PowerShell automation (an asset).
- Ability to mentor junior technicians and improve internal processes.
- DEC in Computer Science or equivalent.
- Bilingualism required (French and English).
About Delan
DELAN is a leading IT recruitment agency in the greater Montreal region and throughout Quebec, specializing in connecting candidates with permanent and contractual IT positions. With over 25 years of experience, DELAN offers personalized services to both candidates and employers, ensuring a tailored approach to meet career objectives and optimize the talent acquisition process.
Level 3 IT Technician
About the role
The Level 3 Technician will be responsible for diagnosing and resolving complex incidents related to Microsoft 365 and application systems, while serving as a technical reference and mentor for the support team.
MORE PRECISELY
- Diagnose and resolve complex Microsoft 365 incidents.
- Analyse system logs and events to identify root causes.
- Work on integrations between M365 and business systems (ERP, CRM, etc.).
- Handle escalated tickets and ensure internal knowledge transfer.
- Apply post-pentest security fixes and strengthen GPO and MFA policies.
- Contribute to the continuous improvement of client environments.
- Document cases and solutions.
PROFILE
- 5+ years of experience in Microsoft 365 support or as a Level 3 technician.
- Strong skills in Microsoft 365 diagnostics, troubleshooting, and performance analysis.
- Proficiency with Azure AD Connect and hybrid environments.
- In-depth knowledge of Windows systems and network dependencies.
- Experience with business systems and their integrations (ERP, CRM, etc.).
- Skills in log analysis and PowerShell automation (an asset).
- Ability to mentor junior technicians and improve internal processes.
- DEC in Computer Science or equivalent.
- Bilingualism required (French and English).
About Delan
DELAN is a leading IT recruitment agency in the greater Montreal region and throughout Quebec, specializing in connecting candidates with permanent and contractual IT positions. With over 25 years of experience, DELAN offers personalized services to both candidates and employers, ensuring a tailored approach to meet career objectives and optimize the talent acquisition process.