Job Description

Role Description: Director of Care

Mission

As the Director of Care, you will contribute to Extendicare’s purpose ofHelping People Live Betterby leading a high‑performing team dedicated to ensuring all residents receive the care they need.

The Director of Care (DOC) is a skilled and compassionate leader responsible for guiding the care team in delivering exceptional, resident‑centered care in a long‑term care home. The DOC oversees all aspects of care operations, ensuring best practices aligned with Extendicare standards, accreditation requirements, and provincial regulations.

Building strong relationships with residents and families is essential to resident satisfaction and to fulfilling our mission to provide people with the care they need, wherever they call home.

Key Outcomes

• Serve as a strong advocate for resident safety and continuous quality improvement.
• Achieve high resident and family engagement, as reflected in Experience Survey results.
• Consistently meet or exceed all quality and clinical indicators through effective execution of required clinical programs.
• Foster a positive culture and employee experience, driving year‑over‑year increases in engagement.
• Ensure full regulatory compliance related to resident care plans, organizational policies, and procedures.

Key Responsibilities

Cultivate

• Lead the resident care team by providing daily guidance and fostering a collaborative, accountable, and high‑performing work environment that promotes retention and an exceptional employee experience.

Train

• Ensure all care staff receive the necessary education for successful role performance and support ongoing professional development.

Financial Stewardship

• Manage staffing consistent with the Extendicare model of care and provincial/legislated hours of care.
• Assist with nursing department budget preparation and conduct variance analysis.

Comply

• Monitor and ensure compliance with healthcare regulations, licensing requirements, accreditation standards, and employment legislation.
• Conduct timely investigations and implement consistent action planning.

Risk Management

• Identify and address resident issues promptly.
• Mitigate clinical risks and take immediate action on critical incidents in accordance with regulatory requirements.

Customer Service

• Apply a customer‑service mindset by acknowledging and responding to feedback from residents, families, team members, and vendors with empathy.

Resident Care

• Oversee resident assessments and care planning processes to ensure the development and implementation of personalized care plans based on resident preferences.

Collaborate

• Work actively with the leadership team, care staff, residents, and families to optimize resident care.

Improve

• Implement quality improvement initiatives to enhance resident safety, wellness, and satisfaction through continuous improvement efforts.

Strategic Planning

• Develop operational plans related to clinical operations and staffing that support and enhance resident care in alignment with home‑level strategic priorities.

Community Partnership

• Engage with vendors on quality initiatives and training needs.
• Collaborate with community health partners to support resident care.

Values Alignment

• Uphold and model the organization’s Mission, Vision, Values, and philosophy regarding ethics, morality, and integrity.

Qualifications

• Bachelor’s degree in Nursing (Master’s preferred).
• Current, unrestricted registration as a Registered Nurse with the applicable provincial licensing body.
• Minimum 5 years of nursing experience, including at least 2 years in a leadership role within long‑term care or another health facility.
• Strong knowledge of long‑term care regulations, standards, and best practices.
• Demonstrated leadership, communication, and interpersonal skills.
• Ability to collaborate with interdisciplinary teams and build positive working relationships.
• Proven success in implementing quality improvement initiatives and achieving positive resident outcomes.
• Proficiency with electronic health records (EHR) and relevant technologies.

Core Competencies*(for posting only)*

• Business Knowledge
• Industry/Regulatory Knowledge
• Program Administration
• People Management
• Customer Service
• Priority Management

Attributes of an Effective Leader

-**Strategy Development:**Understands organizational strategy and sets priorities to achieve it. -**Self‑Motivated & Results‑Driven:**Takes ownership and holds self and others accountable for high‑quality, timely, and cost‑effective results. -**Collaboration:**Creates a collaborative environment and effectively influences others. -**Effective Communication:**Actively listens and communicates respectfully while considering all perspectives. -**Problem Solving:**Proactively recognizes and resolves issues beyond defined responsibilities. -**Builds High‑Performing Teams:**Develops individuals and teams through feedback, coaching, and commitment to learning. -**Data Analytics & Continuous Improvement:**Uses data to measure performance and drive improvements.

What Extendicare Has to Offer

At Extendicare, teamwork enables us to reach our full potential. We value every employee, promote equal opportunities for growth, and recognize achievements. As a valued member of our team, you can expect:

• Continuous mentorship, support for lifelong learning, and growth opportunities.
• Opportunities for advancement and career development within the organization.
• A rewarding and meaningful work experience that enriches your life and the lives of others.
• Employee Family Assistance Program.
• Comprehensive benefits package.

Extendicare is a leading provider of care and services for seniors across Canada. Through our network of 123 long‑term care homes and home health care operations supporting more than 10,000 patients annually, we help people receive the care they need, wherever they call home. Our highly trained workforce of 22,000 employees is united by a dedication to quality care and a vision for a future where everyone in Canada can access the support they need to live their best lives.

Time Type:

Full time

At Extendicare, we’ve spent more than 50 years dedicated to enhancing the quality of life for residents in our long-term care homes across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve.

We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.

We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.

Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We gladly accommodate the needs of applicants throughout all stages of recruitment and selection upon request.