Account Coordinator, International Export Sales
About the role
As a leading manufacturer of nutritional supplements and other health-building products, we are dedicated to enhancing the wellbeing of our customers - through research, development and delivery of effective nutritional products. It is our mission to contribute to the lives of our customers, employees, suppliers and the communities we serve, in a cooperative and sustainable manner.
Job Summary: The Account Coordinator, International Export Sales supports the external and internal Sales teams by coordinating customer requests, analyzing inventory, and working with inside key stakeholders to ensure timely and accurate delivery of product to international customers.
Job Description:
- Process incoming purchase orders in a timely manner
- Generate and review weekly Open Order Reports and Sales reports as requested by Account Managers
- Maintain customer files and price lists and all sales processing paperwork and record keeping.
- Coordinate with internal stakeholders to ensure we provide customer service excellence.
- Monitor forecasts and sales order demands in coordination with Account Managers.
- Follow up with the internal departments on upcoming product releases and communicate any delays.
- Ensure shipments are sent out on time with accurate documentation
- Coordinate marketing requirements with Marketing team as assigned by Account Managers
- Arrange shipping and delivery of customer orders and stock inventory
- Participates in monthly sales meetings, ensuring all notes are recorded and action items have responsibility assigned.
- Liaise with internal teams to ensure accurate and timely delivery of products to international customers.
- Complete administrative duties such as deal sheets, price increase files, tracking reports, deductions, credits and returns as applicable
- Perform other assigned duties as required to support the sales team and overall business objectives.
Requirements: Technical
- Proficiency in Microsoft Word, Excel, Access, and Outlook is essential
- Ability to effectively communicate in one or more foreign languages, as needed to support customers
- Excellent communication skills (written and verbal)
- Understanding of Syspro an asset
- Understanding of processes related to the New Product Development or Regulatory Affairs departments an asset
Attributes
- Self-motivated and willing to take on a broad range of tasks and learn new skills
- Sensitivity to multinational cultural nuances
- Excellent interpersonal skills and team player
- Ability to work independently and solve problems
- Ability to manage multiple projects and competing priorities
*This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Only electronic applications can be accepted. This position will close when a competitive candidate pool has been identified. We thank you all for your applications and a member of our team will contact you soon. All the best!
All Internal applicants will be given priority for consideration for the first five business days that this position is posted. After that five days, Internal applicants will be considered along with all other applicants; however, are guaranteed at minimum a call from the Talent Acquisition team.* FGOffice
About Natural Factors
As a leading manufacturer of natural health formulas, Factors invests in people, science, and technology to facilitate the delivery of supplements which marry the wisdom of ancient herbal physicians and the science of modern clinical research to enhance the health of consumers worldwide.
Factors is a Canadian family-owned business with head office in British Columbia, operating for more than 50 years. From organic herbal farming in the Okanagan to state-of-the-art manufacturing operations in both British Columbia and Washington State (USA), we ensure reliable standards with extensive quality control testing in our laboratories that are among the finest in North America.
Our Mission statement: To enhance the wellbeing of our customers – through research, development, and delivery of effective nutritional supplements and other health-building products, and to contribute to the lives of our business partners including customers, employees, suppliers and the communities we serve in a cooperative a sustainable manner.
Many thrilling and innovative things are taking place at Factors such as new facilities, new equipment, new processes, and new members joining our team. Last year, we launched a new Core Values Rewards program for staff demonstrating our seven key Core Values: Hard Work/Balanced Life, Innovation & Imagination, Sustainability, Industry leading Quality & Service, Continuous Improvement, Integrity in Leadership, and Passion.
We are proud to have a core group of loyal long term staff as well as dynamic new hires joining our team. We are continuously working with employees to jointly create the type of environment that contributes to the employee experience being both positive and fulfilling.
Factors employees feel responsible for the products we produce and sell. We know we are helping people create better health and we take pride in our socially responsible and environmentally sustainable production practices.
Account Coordinator, International Export Sales
About the role
As a leading manufacturer of nutritional supplements and other health-building products, we are dedicated to enhancing the wellbeing of our customers - through research, development and delivery of effective nutritional products. It is our mission to contribute to the lives of our customers, employees, suppliers and the communities we serve, in a cooperative and sustainable manner.
Job Summary: The Account Coordinator, International Export Sales supports the external and internal Sales teams by coordinating customer requests, analyzing inventory, and working with inside key stakeholders to ensure timely and accurate delivery of product to international customers.
Job Description:
- Process incoming purchase orders in a timely manner
- Generate and review weekly Open Order Reports and Sales reports as requested by Account Managers
- Maintain customer files and price lists and all sales processing paperwork and record keeping.
- Coordinate with internal stakeholders to ensure we provide customer service excellence.
- Monitor forecasts and sales order demands in coordination with Account Managers.
- Follow up with the internal departments on upcoming product releases and communicate any delays.
- Ensure shipments are sent out on time with accurate documentation
- Coordinate marketing requirements with Marketing team as assigned by Account Managers
- Arrange shipping and delivery of customer orders and stock inventory
- Participates in monthly sales meetings, ensuring all notes are recorded and action items have responsibility assigned.
- Liaise with internal teams to ensure accurate and timely delivery of products to international customers.
- Complete administrative duties such as deal sheets, price increase files, tracking reports, deductions, credits and returns as applicable
- Perform other assigned duties as required to support the sales team and overall business objectives.
Requirements: Technical
- Proficiency in Microsoft Word, Excel, Access, and Outlook is essential
- Ability to effectively communicate in one or more foreign languages, as needed to support customers
- Excellent communication skills (written and verbal)
- Understanding of Syspro an asset
- Understanding of processes related to the New Product Development or Regulatory Affairs departments an asset
Attributes
- Self-motivated and willing to take on a broad range of tasks and learn new skills
- Sensitivity to multinational cultural nuances
- Excellent interpersonal skills and team player
- Ability to work independently and solve problems
- Ability to manage multiple projects and competing priorities
*This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Only electronic applications can be accepted. This position will close when a competitive candidate pool has been identified. We thank you all for your applications and a member of our team will contact you soon. All the best!
All Internal applicants will be given priority for consideration for the first five business days that this position is posted. After that five days, Internal applicants will be considered along with all other applicants; however, are guaranteed at minimum a call from the Talent Acquisition team.* FGOffice
About Natural Factors
As a leading manufacturer of natural health formulas, Factors invests in people, science, and technology to facilitate the delivery of supplements which marry the wisdom of ancient herbal physicians and the science of modern clinical research to enhance the health of consumers worldwide.
Factors is a Canadian family-owned business with head office in British Columbia, operating for more than 50 years. From organic herbal farming in the Okanagan to state-of-the-art manufacturing operations in both British Columbia and Washington State (USA), we ensure reliable standards with extensive quality control testing in our laboratories that are among the finest in North America.
Our Mission statement: To enhance the wellbeing of our customers – through research, development, and delivery of effective nutritional supplements and other health-building products, and to contribute to the lives of our business partners including customers, employees, suppliers and the communities we serve in a cooperative a sustainable manner.
Many thrilling and innovative things are taking place at Factors such as new facilities, new equipment, new processes, and new members joining our team. Last year, we launched a new Core Values Rewards program for staff demonstrating our seven key Core Values: Hard Work/Balanced Life, Innovation & Imagination, Sustainability, Industry leading Quality & Service, Continuous Improvement, Integrity in Leadership, and Passion.
We are proud to have a core group of loyal long term staff as well as dynamic new hires joining our team. We are continuously working with employees to jointly create the type of environment that contributes to the employee experience being both positive and fulfilling.
Factors employees feel responsible for the products we produce and sell. We know we are helping people create better health and we take pride in our socially responsible and environmentally sustainable production practices.