Sales Support - National Cable Specialists

Status Regular, Full time

Location: Mississauga, Ontario

Job Description This is a multi-function role in a Business Centre. Reporting to the Sales Manager, the person in the Sales Support role should be a dynamic self-motivated individual ready to work in a fast-paced team environment and capable of providing superior customer service to our valued customers.

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Main Responsabilities

• Key Accountabilities

Support the sales team by performing back-end tasks. The objective is to allow salespeople to focus on sales more efficiently and productively, targeting an increase in sales Return on Investment (ROI) and customer satisfaction:

• Measurable increase in Sales ROI (Gross margin/Sales cost).
• Constantly and consistently engage in activities to improve personal product knowledge, technical expertise and sales fundamentals to better perform sales functions and provide added value to customers;

Work cooperatively with sales team to support the administration of sales functions when required;

Duties

• Ensure all job functions are performed in accordance with the Standard Practice Instruction (SPI) Manual;

• Assist in, where necessary, the various functions in office sales and administration, including:

• Liaise with operations and purchasing personnel while entering orders;

• Enter pricing quotations for customers, request vendor price and delivery (P&D) quotations and following-up on every quote, when necessary;

• Administer the opening of new accounts and maintaining existing customer-account databases (Changes in contact information, billing and shipping address, company name, etc.);

• Provide information updates, and solve problems when needed, on shipments sent to customers and incoming shipments from manufacturers to support sales personnel;

• Process Return Merchandise Authorization (RMA) and Reel Return paperwork;

• Ensure proper administration in the management of freight claims and reel returns;

• Run Customer Sales Report for sales team;

• Keep note of non-stock items frequently requested and share findings with sales team and purchasing;

• Track no-charge “penny” reels and paid reels according to your branch’s policy;

• Perform over-the-counter sales if your branch supports it;

• Investigate orders considered dated (as per management, administration or sales team’s instructions) and find if there is any action required to finalize them;

• Look after the accounts of those salespeople on vacation and/or holidays.

• Work respectfully and diligently to grow existing business by promoting National Cable Specialists products and consistently offering our expertise and service;

• Deal with every customer complaint in an expedient manner and ensure they are satisfied with our resolution;

• Schedule work and allocate resources to ensure orders are fulfilled in an efficient manner and administration (data entry, paperwork) is completed according to company protocol;

• Ensure superior customer service is the objective during each customer interface;

• Stay informed of sales objectives, targeted product lines, required market-intel, vendor objectives, and competitor activities and actively promote new knowledge to management and teammates as deemed necessary;

• In addition to the previous duty, keep track of competitions prices and practices from primary and secondary research;

• Stay current in your profession and enroll in continuing education focused on sales strategies, account management principles:

• Learn from the sales team about best practices in sales and product solutions;

• Enroll in formal sales and related education courses to advance individual learning (Consult with your manager for suggestions);

• Engage in personal development activities (leadership seminars, time-management classes and other trainings not directly related to sales or technical aspects of the market).

• Continuously develop market, product and technical knowledge to remain up-to-date with various product lines (including vendor training) and industry changes:

• Learn about market pricing, from interactions with customers, the sales team and individual research;

• Enroll in vendor training events for main vendors;

• Attend keynote talks on market updates and product lines;

• Enroll in formal specialization training and continuously improve technical knowledge (Consult with your manager for suggestions).

• Maintain a system of effective communication between operations and sales so that all parties are regularly updated with capacity challenges and service issues;

• Generate sales leads to be evaluated and pursued by frontline sales team;

• Effectively be a contact point between Corporate Marketing and the Sales Team, communicating needs and concerns both ways;

• Distribute Marketing materials to sales team when required;

• Assist in coordinating promotional events;

• Performs any other duties as required by management

Qualifications

• Grade 12 minimum completed; Ideally 1-2 years of related experience;
• Strong communication and people skills, initiative;
• Good knowledge of Microsoft Office (Word, Excel, OUTLOOK);
• Interest and capability in performing sales duties and purchasing / inventory management functions as needed;
• Good knowledge of English and/or French written and spoken;
• Strong ability and desire to develop and grow skills.

This is a position with potential for growth.

What’s In It For You We are a major player, involved in the energy transformation in Canada. Certified* as a Great Place to Work®, we offer a dynamic work environment with great career opportunities. We promote autonomy and decision making.

What Sets Us Apart Is Our

• Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture.
• A strong national network offering real opportunities to grow: our people make the difference.

Among Our Benefits

• Flexible group insurance plan customizable to your needs.
• Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).
• Group RRSP with employer contribution and TFSA.
• Postsecondary Scholarship Program for our employee’s children.
• Charging terminals available at our facilities.
• Years of Service Recognition Program.

Come build your career with us, a growing network where our people make it happen!

Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted.

• It is a certification within a larger organization.