Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Purpose/Objective Job Description: With an overall focus on the client’s life recovery, the Case Manager ensures that all residents comply with the conditions of their parole and the rules and regulations of CJS Greenfield House. Assists residents with their gradual and successful community reintegration. Meets with clients bi-weekly and submits monthly reports to Correctional Services Canada (CSC) regarding progress of their case plan and continuing “risk management” assessment.

Responsibilities

• Quality control and case management in response to procedures, directives and information provided by CSC and Greenfield’s Leadership Team.
• Open communications and ongoing liaison to establish and maintain effective working relationships internally with other Greenfield House staff and externally with various community partners, including Parole Officers and CSC Management.
• Contribution to a “risk management” structure and House environment that promotes a culture of life recovery.
• Preparation and submission of professional, factual, and detailed reports in timeline sequence of events and within deadline parameters as determined by CSC directives and Greenfield House policy.

Statement Of Work The CRF must specify the qualifications required to staff to perform the respective duties and responsibilities of each position. The requirements for the selection of supervisors, case workers, outreach workers or similar positions must include:

• The ability to understand the dynamics of offender behaviour and assess their needs and risks.
• The skills to counsel offenders, form effective relationships and gain trust.
• The skills to understand the use of authority and to intervene effectively in crisis situations.
• The ability to assist offenders in identifying and solving the practical problems involved in their successful reintegration into the community.
• The ability to assist offenders in identifying and obtaining the community services required for their successful reintegration. Skills in communicating effectively, both orally and in writing;
• The ability to demonstrate cultural competence and respect for diversity.

Characteristic Job Duties / Responsibilities

• Supervise the residents and oversee CJS Greenfield House as required.
• Effectively intervene in a crisis situation and exercise good judgment.
• Show interpersonal listening skills, sensitivity to and understanding of other’s feelings.
• Control access to CJS Greenfield House by ensuring doors are locked, unlocked and alarmed at appropriate times.
• Knowledge of precautionary measures to be adhered to when working with individuals having communicable diseases.
• Supervisory ability while working with a variety of personalities.
• Ability to follow verbal and written instructions without constant supervision.
• Ability to work independently and in a team environment.
• Ensure all files and records are up to date.
• Maintain confidentiality and security of clients and/or property, including necessary contacts with police.
• Always ensure the cleanliness of CJS Greenfield House.
• Inform Residential Services Manager of any required maintenance/repairs.
• Report all unusual situations and incidences to the Case Management Supervisor, preparing formal Observation or Incident reports when deemed necessary.
• Encourage an atmosphere of trust and respect while exercising control in the residence.
• Adhere to The Salvation Army Computer Access, Code of Conduct, Workplace Violence, Territorial Abuse, Whistleblower, and Respect in the Workplace Policies.
• Understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Perform other duties as assigned by the Case Management Supervisor.

Qualifications (Education/Training, Skills & Abilities)

• Correctional Techniques Certificate and/or equivalent post-secondary training education, training and/or experience providing support services to correctional clients.
• Prior experience in a community based correctional residential facility or other program in a social services setting supporting the reintegration of correctional clients back into community.
• Skilled knowledge in conflict resolution/mediation, non-violent crisis intervention, and strengths-based intervention with diverse populations and stakeholders, including vulnerable marginalized populations.
• Alternative combinations of education and experience may be considered.
• Computer literate.
• Ability to clearly and accurately communicate factual information/data and maintain records with legible penmanship.
• Ability to multi-task.
• Visual/sensory requirements: ability to focus on detail, objects and people when carrying out work activities; keen sense of observation.
• Mental requirements: ability to use specialized training where conditions may cause anxiety, tension, some form of mental/emotional discomfort, verbal aggression and/or physical violence.
• Ability to handle stress.
• Ability to pass “Reliability Status” level of clearance as per CSC directive.
• Bilingual or willingness to participate in further education in second language would be an asset.

Compensation The target hiring range for this position is $19.67 to $24.59 with a maximum of $29.51.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.