Front Desk Agent
Top Benefits
About the role
Tokuc Group
1 job
Front Desk Agent
RESTAURANT & HOSPITALITY
FRONT OFFICE DEPARTMENT
$17.6-$18/HOUR
PART-TIME
ONSITE
PERMANENT
The Jordan Hotel**·**LINCOLN, ON
Join our dynamic team as a Front Desk Agent! We are seeking for a professional with a positive, upbeat personality and a genuine desire to deliver outstanding customer service. The ideal candidate will possess solid organization and communication skills, a strong sales approach, and the ability to balance various tasks and priorities effectively.
Key Responsibilities:
- Check-in’s, check-out’s, and handling all guest registrations
- Making and modifying reservations
- Hotel Operator and Concierge duties
- Collect payments, posting charges to guest accounts, cash and debit transactions, direct billing, maintaining a float, cashing out at end of shift
- Ensure timely and accurate customer service at all times for in-person guests and telephone calls
- Handle complaints immediately, investigate the issues, determine a resolution, communicate with management, implement the resolution, and follow up with guests
- Troubleshoot emergencies (e.g., fire alarms) and assist with procedures required during emergency situations
- Maintain knowledge of hotel property and surrounding area
- Perform any other tasks assigned by the Front Desk Manager
Requirements & Qualifications:
- Previous working experience with Opera computer system preferred
- Degree/Diploma in Hospitality Management, Marketing Sales, or a related discipline is a strong asset
- Previous experience in a customer service position
- Exceptional computer skills
- Strong communication skills (verbal and written) with guests, management, and co-workers
- Availability to work weekdays, weekends, and holidays
- Proven ability in multi-tasking, organization, working under pressure, meeting tight deadlines, and strong attention to detail
- Exceptional conflict resolution skills for effective internal and external customer interactions
- Ability to work with minimal supervision
Customer Service
Organization
Communication Skills
Prioritization
Guest Registration
Reservations Management
Hotel Operations
Concierge Services
Opera PMS
Computer Proficiency
MIN/MAX HOURS
20 - 40 hours per week
Flexible
IDEAL CANDIDATE
Open To All
YEARS OF EXPERIENCE
Entry/Junior (0-2 Years)
LEVEL OF EDUCATION
Not required
LANGUAGES
English
BENEFITS
Employee & family assistance program (EFAP)
Employee discounts
Career growth opportunities
Health spending account (HSA)
ADDITIONAL WORK REQUIREMENTS
Weekend Rotation, Holiday Work Required
PRESCREENING
Are you legally authorized to work in Canada?
Yes, No
What interests you most about this position and our company?
Provide a short answer in a text input field
What software or tools are you proficient in?
Provide a short answer in a text input field
What is your preferred start date?
Provide a short answer in a text input field
ID
tokucgroup/front-desk-agent
Posted 9 days
JOB LOCATION
The Jordan Hotel
2793 Beacon Boulevard, Lincoln, ON, Canada
Not the right fit? Search for Front Desk Agent jobs in Lincoln, ON
About Wyndham Hotels & Resorts EMEA
We are Wyndham Hotels & Resorts, the world’s largest hotel franchising company.
Our 25 globally recognized brands, spanning 9,200 hotels and 95+ countries, uniquely position us to serve owners and travelers of virtually every type, everywhere.
- We have a brand for every owner and guest—economy to midscale, all-inclusive to luxury.
- Our Wyndham Rewards loyalty programme has approximately 112 million members.
Across Europe, Middle East, Eurasia and Africa alone, we operate a portfolio of 15 brands: Days Inn by Wyndham®, Dolce Hotels & Resorts by Wyndham®, Hawthorn Suites by Wyndham®, Howard Johnson by Wyndham®, La Quinta by Wyndham®, Ramada by Wyndham®, Ramada Encore by Wyndham®, Registry Collection by Wyndham®, Super 8 by Wyndham®, The Trademark Collection by Wyndham®, TRYP by Wyndham®, Vienna House by Wyndham®, Wyndham Garden®, Wyndham Grand®, Wyndham Hotels & Resorts®.
With office locations spanning across London, Berlin, Istanbul, Dubai and Gurgaon, Wyndham EMEA employs approximately 180 corporate members throughout the region.
Our purpose is to make hotel travel possible for all. Wherever people go, whatever their reason for travel. At Wyndham, we’re focused on living our core values of Integrity, Accountability, Inclusivity, Caring and Fun. Culture is incredibly special to us and a defining part of what we believe makes us unique.
The “Count on Me” and “Wyndham Welcome” philosophies put our values into action every day. They set our culture apart. Wyndham has been named one of Newsweek’s Most Loved Workplaces, one of Ethisphere’s Most Ethical Companies and one of Fair360’s Top 50 Companies for Workplace Fairness, among others.
ESG is part of our DNA; Wyndham integrates diversity and inclusion, environmental sustainability, human rights and community support initiatives across our business. And with sustainability core to our operations, we are doing our bit for people and planet.
To read more visit https://corporate.wyndhamhotels.com/
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Front Desk Agent
Top Benefits
About the role
Tokuc Group
1 job
Front Desk Agent
RESTAURANT & HOSPITALITY
FRONT OFFICE DEPARTMENT
$17.6-$18/HOUR
PART-TIME
ONSITE
PERMANENT
The Jordan Hotel**·**LINCOLN, ON
Join our dynamic team as a Front Desk Agent! We are seeking for a professional with a positive, upbeat personality and a genuine desire to deliver outstanding customer service. The ideal candidate will possess solid organization and communication skills, a strong sales approach, and the ability to balance various tasks and priorities effectively.
Key Responsibilities:
- Check-in’s, check-out’s, and handling all guest registrations
- Making and modifying reservations
- Hotel Operator and Concierge duties
- Collect payments, posting charges to guest accounts, cash and debit transactions, direct billing, maintaining a float, cashing out at end of shift
- Ensure timely and accurate customer service at all times for in-person guests and telephone calls
- Handle complaints immediately, investigate the issues, determine a resolution, communicate with management, implement the resolution, and follow up with guests
- Troubleshoot emergencies (e.g., fire alarms) and assist with procedures required during emergency situations
- Maintain knowledge of hotel property and surrounding area
- Perform any other tasks assigned by the Front Desk Manager
Requirements & Qualifications:
- Previous working experience with Opera computer system preferred
- Degree/Diploma in Hospitality Management, Marketing Sales, or a related discipline is a strong asset
- Previous experience in a customer service position
- Exceptional computer skills
- Strong communication skills (verbal and written) with guests, management, and co-workers
- Availability to work weekdays, weekends, and holidays
- Proven ability in multi-tasking, organization, working under pressure, meeting tight deadlines, and strong attention to detail
- Exceptional conflict resolution skills for effective internal and external customer interactions
- Ability to work with minimal supervision
Customer Service
Organization
Communication Skills
Prioritization
Guest Registration
Reservations Management
Hotel Operations
Concierge Services
Opera PMS
Computer Proficiency
MIN/MAX HOURS
20 - 40 hours per week
Flexible
IDEAL CANDIDATE
Open To All
YEARS OF EXPERIENCE
Entry/Junior (0-2 Years)
LEVEL OF EDUCATION
Not required
LANGUAGES
English
BENEFITS
Employee & family assistance program (EFAP)
Employee discounts
Career growth opportunities
Health spending account (HSA)
ADDITIONAL WORK REQUIREMENTS
Weekend Rotation, Holiday Work Required
PRESCREENING
Are you legally authorized to work in Canada?
Yes, No
What interests you most about this position and our company?
Provide a short answer in a text input field
What software or tools are you proficient in?
Provide a short answer in a text input field
What is your preferred start date?
Provide a short answer in a text input field
ID
tokucgroup/front-desk-agent
Posted 9 days
JOB LOCATION
The Jordan Hotel
2793 Beacon Boulevard, Lincoln, ON, Canada
Not the right fit? Search for Front Desk Agent jobs in Lincoln, ON
About Wyndham Hotels & Resorts EMEA
We are Wyndham Hotels & Resorts, the world’s largest hotel franchising company.
Our 25 globally recognized brands, spanning 9,200 hotels and 95+ countries, uniquely position us to serve owners and travelers of virtually every type, everywhere.
- We have a brand for every owner and guest—economy to midscale, all-inclusive to luxury.
- Our Wyndham Rewards loyalty programme has approximately 112 million members.
Across Europe, Middle East, Eurasia and Africa alone, we operate a portfolio of 15 brands: Days Inn by Wyndham®, Dolce Hotels & Resorts by Wyndham®, Hawthorn Suites by Wyndham®, Howard Johnson by Wyndham®, La Quinta by Wyndham®, Ramada by Wyndham®, Ramada Encore by Wyndham®, Registry Collection by Wyndham®, Super 8 by Wyndham®, The Trademark Collection by Wyndham®, TRYP by Wyndham®, Vienna House by Wyndham®, Wyndham Garden®, Wyndham Grand®, Wyndham Hotels & Resorts®.
With office locations spanning across London, Berlin, Istanbul, Dubai and Gurgaon, Wyndham EMEA employs approximately 180 corporate members throughout the region.
Our purpose is to make hotel travel possible for all. Wherever people go, whatever their reason for travel. At Wyndham, we’re focused on living our core values of Integrity, Accountability, Inclusivity, Caring and Fun. Culture is incredibly special to us and a defining part of what we believe makes us unique.
The “Count on Me” and “Wyndham Welcome” philosophies put our values into action every day. They set our culture apart. Wyndham has been named one of Newsweek’s Most Loved Workplaces, one of Ethisphere’s Most Ethical Companies and one of Fair360’s Top 50 Companies for Workplace Fairness, among others.
ESG is part of our DNA; Wyndham integrates diversity and inclusion, environmental sustainability, human rights and community support initiatives across our business. And with sustainability core to our operations, we are doing our bit for people and planet.
To read more visit https://corporate.wyndhamhotels.com/