The Decision Support team provides analytical support to programs/services across Unity Health, as well as to key strategic, quality, performance and financial initiatives. Decision Support is a team of highly trained, experienced and diverse professionals across the domains of analytics, data management and health information. The team employs various analytical methods to support our clients in achieving their strategic and operational goals.

Reporting to the Manager, Case Costing & Decision Support, the Decision Support Analyst will leverage their strong analytical skillset, and understanding of healthcare data sets to support clients in evidence informed decision making, performance monitoring and improvement. The Analyst will work in collaboration with the broader team to provide in depth analysis, insightful interpretation and presentation of data, while maintaining the appropriate technical specifications/documentation.

DUTIES & RESPONSIBILITIES:

• Work closely with a team of Decision Support members to provide analysis, insights, and presentation of data; as well as maintain technical specifications. Conducts validity and data quality checks as needed on outputs.
• Support clinical and non-clinical clients in a variety of analytical needs including: development of robust analytical plans, statistical analysis, key performance indicators, benchmarking, data visualizations, and routine and ad hoc reporting.
• In partnership with clients, provides insightful interpretation to support strategic, operational, quality and improvement plans. The analyst will incorporate data and information from a variety of sources (quantitative and qualitative) to improve insight generation.
• Extracts, transforms and analyzes complex information from a variety of database servers and clinical systems.
• Supports reporting to and from external agencies and data portals (MOHLTC, funding agencies, CIHI and etc.).
• Adherence to internal policies & procedures, including the protection patient/employee confidentiality.
• Under the direction of the manager, and senior staff to consult with clients on analytical needs related to a variety of projects including: strategy, business cases, quality improvement, performance, funding, research, evaluation etc.
• Liaises with individuals at all levels of the organization on projects, reports and other ad-hoc requests.
• Provide expert advice and educates end users on data results and interpretation, with the goal of improving data literacy in the organization.
• Makes connections between the data and core business and clinical concepts.
• Engages in data quality and other internal process improvement initiatives to support continuous improvement.
• Collaborates with key partners (IT, Coding, Clinical Informatics, Finance, HR, Research, etc.) and peers to identify new data sources to incorporate into various analysis, as well as innovative analytical/statistical techniques (predictive, simulation, optimization models) that will generate new insights.
• Identifies areas of opportunity with respect to routine reporting to increase efficiency and reduce manual work.
• Commitment to learning and growth and contribution to share team educational goals.
• Contributes to process standardization and tool development to support improvement within the department.

QUALIFICATIONS:

• Undergraduate Degree in an applicable field required (Health Informatics, Biostatistics, Epidemiology, Public Health, Statistics, Math, Engineering, Computer Science, Science, etc.).
• Master's Degree (completed or in progress) in a related discipline is an asset.
• Three (3) or more years of experience in a decision support or analytical environment required; healthcare experience is preferred.
• Experience with hospital data (e.g. DAD, NACRS, OMHRS, NRS, CCRS) preferred.
• Knowledgeable within the health care environment and of industry.
• Experience working in a complex data environment, including with enterprise data warehouses and other relational databases required.
• Demonstrated competency within qualitative and quantitative data analytics, visualization, and reporting.
• Demonstrated proficiency in utilizing statistical and business intelligence tools such as SAS, SQL, Python, and Tableau.
• Ability to analyze data and present complex information and recommendations in an easy to understand manner; excellent interpersonal, verbal and presentation skills.
• Strong problem solving, analytical and critical thinking skill.
• Demonstrated organizational and time management skills and ability to prioritize tasks in a complex, fast paced environment.
• Self-starter with strong willingness to learn, teach and positively contribute in a team environment.
• Demonstrated attention to detail in day-to-day work with a focus on quality of work, accuracy and customer service.
• Strong computer skills including MS Office Suite (Excel, Access, Word, and PowerPoint)
• Experience with the Epic Electronic Patient Record an asset

Unity Health Toronto is committed to creating an accessible and inclusive organization. We strive to provide a recruitment process that is barrier-free and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We understand that you may require an accommodation at any stage of the recruitment process. When you are contacted, please inform the Talent Acquisition Specialist and we will work with you to meet your accommodation needs. We want to emphasize that all accommodation requests are handled with the utmost confidentiality, respecting your privacy and dignity.