Supportive Housing Worker - Housing Services (Full-Time, Permanent)

The Role and Opportunity

The Supportive Housing Worker provides direct, client-centered support to individuals living with mental illness who may also be experiencing homelessness or involved with the justice system. Working within a supportive housing environment, this role focuses on promoting recovery, independence, and stability by assisting clients with daily living skills, health and wellness activities, and community integration. The Supportive Housing Worker plays a key role in helping clients maintain safe, stable housing and achieve their personal recovery goals.

Salary: $54,943 – $63,988

Hours: 35 per week

About CMHA Toronto

CMHA Toronto is the city’s leading community mental health agency. We provide accessible, quality care for Toronto residents through programs, research and advocacy that create belonging and hope. At CMHA Toronto, we take a client-first, recovery-oriented approach to supporting people and their families when they experience mental health challenges or live with mental illness. By integrating health and social care, we provide services that aid in long-term wellness including housing, employment, community connections and so much more. Our goal? Help everyone thrive in the community.

Responsibilities

The Supportive Housing Worker (SHW) provides direct, hands-on support to clients living with mental health challenges who may also be experiencing housing instability or other barriers. The SHW assists clients with a range of daily living activities and tenancy supports, working collaboratively to promote recovery, wellness, and community integration. These activities and supports include:

• Conducting housing and needs assessments to determine eligibility and readiness.
• Supporting clients in developing and maintaining life skills (e.g., hygiene, budgeting, medication management, cooking, cleaning).
• Providing coaching, mentoring, and orientation to residents to promote successful tenancy and daily routines.
• Supporting clients in understanding their rights and responsibilities under the Residential Tenancies Act.
• Liaising with landlords, housing staff, and property managers to resolve tenancy concerns and ensure positive relationships.
• Assisting with move-ins, move-outs, and other housing transitions, acting as an Agent of the Landlord when required.

Beyond direct client support, the SHW plays a key role in ensuring program accountability, safety, and quality service delivery. Maintaining accurate, timely documentation and responding proactively to client needs are essential aspects of this role, such as:

• Conducting regular unit inspections to ensure health and safety conditions are being kept
• Responding to crisis calls and urgent issues reported by building or program staff, ensuring appropriate interventions and follow-ups are provided.
• Maintaining up-to-date and accurate case documentation within the program database, ensuring that client information, progress notes, and service records are consistently recorded.
• Collaborating with colleagues and community partners to coordinate care, share information appropriately, and identify opportunities for service improvement.

Skills You Bring

The ideal candidate will have:

• Degree/Diploma in Social Work, Social Services or related field in human services
• Experience providing community based direct service to adults with mental illness
• Knowledge of the Residential Tenancy Act and supportive housing
• Knowledge of the criminal justice system, concurrent disorders and issues affecting the homeless
• Knowledge of the Ontario Support Disability Program and Ontario Works
• Familiarity with homeless outreach initiatives and the shelter system
• Good written and verbal communication skills
• Ability to work effectively in a team as well as independently
• Ability to foster and maintain relationships with the corporate sector and community agencies
• Excellent interpersonal and conflict resolution skills
• Experience working with diverse communities
• Required to have a valid Ontario Driver’s License, access to a vehicle and insurance coverage.

Why Choose CMHA Toronto?

If you care about mental illness and mental health and you have the right skills, then CMHA Toronto may be the place for you. We have a positive and fair workplace culture, where staff are provided with opportunities for learning and advancement. We are also big believers in wellness and work-life balance. Our benefits include:

• Health Care of Ontario Pension Plan (HOOPP), a predictable, secure monthly income upon retirement
• Comprehensive Group Health Insurance – Health, Dental, Vision, Paramedicals
• Short-term and Long-term Disability programs and life insurance to protect your income upon illness or injury
• Work-life balance and flexibility – to ensure you have time for the things that matter to you
• Annual Professional Development Funding for career learning and advancement
• Work with like-minded, passionate individuals and make an impact on mental health service delivery
• Build genuine and authentic connections, with colleagues and clients, with the goal of making a difference

CMHA Toronto is an award-winning workplace committed to fostering a culture of collaboration, empathy, and accountability. Our staff value the flexibility in work schedules, the emphasis on work-life balance, and the organization's commitment to continuous learning through training and development opportunities. Many employees highlight the strong sense of community and support that make CMHA Toronto feel like more than just a workplace—it feels like a family.

As an equity-informed employer, CMHA Toronto reflects the diversity of the communities we serve and is committed to fostering an inclusive and equitable workplace. We encourage applications from equity-deserving candidates, including Black, Indigenous, and racialized individuals, people with disabilities, 2SLGBTQ+ individuals, and women. We recognize and honour the intersectionality of equity-based identities. Personal experience with mental health challenges, whether firsthand or through a loved one, is considered an asset. If you are contacted regarding a job opportunity, please inform us before the interview if you require an accommodation.

To be eligible for this role candidates will be required to adhere to our COVID-19 policy and provide proof of vaccination.

CMHA Toronto thanks all applicants for their interest, however, only those selected for an interview will be contacted.