Top Benefits
About the role
Summary:
Reporting to the Group Sales Manager, Front End-Receiving, a Switchboard Outfitter provides a legendary customer experience by assisting customers through receiving all incoming phone calls and directing them to the appropriate person and department. This position works closely with customers and provides them with the information to help them with their buying decisions.
Responsibilities:
- Provide a legendary customer experience for every customer and promote company programs
- Receive and direct all incoming calls in a courteous and polite manner
- Answer basic customer questions and make store announcements in a professional manner
- Respond to and handle customer issues by using good judgment and logic in solving problems and making decisions within the job scope
- Secure and log keys, RF guns, radios and other equipment as assigned and ensure items are returned at store closing
- Monitor and check items entering and leaving through the employee entrance such as, but not limited to: purchases, handbags, briefcases, coats, and lunch containers
- Assist in other areas of the store when business needs dictate
Qualifications:
- One or more years’ experience in a service environment is preferred
- Previous switchboard and administrative experience are an asset
- Knowledge of Microsoft Office Suite and SAP is an asset
- High school diploma or equivalent is preferred
- Ability to provide superior customer service and exceed customer’s expectations
- Ability to use good judgment and logic
- Experience in a related field or outdoor lifestyle
- Knowledge of Bass Pro Shops & Cabela’s specific products is an asset
Bass Pro Shops & Cabela’s welcomes applications from people with disabilities.
Accommodations are available upon request during the assessment and selection process.
Benefits
-
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
-
Fun work environment
-
Competitive wages
-
Excellent benefits
-
Unlimited career advancement opportunities
-
Bass Pro Cares Fund
Cabela's
About Cabela's Inc.
Since its founding in 1961, Cabela’s has earned the title of World’s Foremost Outfitter® without letting go of its humble, small-town roots. Much of this success is owed to the knowledgeable Outfitters we employ. From our corporate headquarters in Sidney, Nebraska, to our growing number of retail locations throughout the United States and Canada, Cabela’s Outfitters are proud of where they work and value being part of a caring family.
Because it’s in our nature to sell fun, we find satisfaction in providing customers with a wide variety of innovative, exclusive products and services they can count on for memorable outdoor experiences all year long. We’re passionate about the outdoors, and grateful to those who take the time to appreciate nature and ensure this lifestyle will continue to be embraced by future generations.
Cabela's retail stores generate millions of visitors per store a year, and multiple stores are near the top of the list in tourist attractions for their states. Cabela’s issues the Cabela’s CLUB® Visa credit card, which serves as its primary customer loyalty rewards program. Cabela’s stock is traded on the New York Stock Exchange under the symbol “CAB”.
Top Benefits
About the role
Summary:
Reporting to the Group Sales Manager, Front End-Receiving, a Switchboard Outfitter provides a legendary customer experience by assisting customers through receiving all incoming phone calls and directing them to the appropriate person and department. This position works closely with customers and provides them with the information to help them with their buying decisions.
Responsibilities:
- Provide a legendary customer experience for every customer and promote company programs
- Receive and direct all incoming calls in a courteous and polite manner
- Answer basic customer questions and make store announcements in a professional manner
- Respond to and handle customer issues by using good judgment and logic in solving problems and making decisions within the job scope
- Secure and log keys, RF guns, radios and other equipment as assigned and ensure items are returned at store closing
- Monitor and check items entering and leaving through the employee entrance such as, but not limited to: purchases, handbags, briefcases, coats, and lunch containers
- Assist in other areas of the store when business needs dictate
Qualifications:
- One or more years’ experience in a service environment is preferred
- Previous switchboard and administrative experience are an asset
- Knowledge of Microsoft Office Suite and SAP is an asset
- High school diploma or equivalent is preferred
- Ability to provide superior customer service and exceed customer’s expectations
- Ability to use good judgment and logic
- Experience in a related field or outdoor lifestyle
- Knowledge of Bass Pro Shops & Cabela’s specific products is an asset
Bass Pro Shops & Cabela’s welcomes applications from people with disabilities.
Accommodations are available upon request during the assessment and selection process.
Benefits
-
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
-
Fun work environment
-
Competitive wages
-
Excellent benefits
-
Unlimited career advancement opportunities
-
Bass Pro Cares Fund
Cabela's
About Cabela's Inc.
Since its founding in 1961, Cabela’s has earned the title of World’s Foremost Outfitter® without letting go of its humble, small-town roots. Much of this success is owed to the knowledgeable Outfitters we employ. From our corporate headquarters in Sidney, Nebraska, to our growing number of retail locations throughout the United States and Canada, Cabela’s Outfitters are proud of where they work and value being part of a caring family.
Because it’s in our nature to sell fun, we find satisfaction in providing customers with a wide variety of innovative, exclusive products and services they can count on for memorable outdoor experiences all year long. We’re passionate about the outdoors, and grateful to those who take the time to appreciate nature and ensure this lifestyle will continue to be embraced by future generations.
Cabela's retail stores generate millions of visitors per store a year, and multiple stores are near the top of the list in tourist attractions for their states. Cabela’s issues the Cabela’s CLUB® Visa credit card, which serves as its primary customer loyalty rewards program. Cabela’s stock is traded on the New York Stock Exchange under the symbol “CAB”.