Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$185,000 - $255,000 CADThis role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Reporting directly to the Chief Information Officer of Canadian Personal Banking Technology, this pivotal leadership role is responsible for driving critical technology solutions across Banking, Wealth, Insurance, and Corporate (HR and IT) Contact Centres and ATMs. The position leads high-impact projects such as Contact Center Transformation with CCaaS AI-enabled products, enterprise-wide ATM Software Upgrades, and major initiatives in Customer Assistance/Collections AI and digital enablement. With a focus on advancing the capability roadmap, this leader ensures exemplary solution design and disciplined technical execution, oversees resolution of complex technology issues, continuously evaluates operational processes, and orchestrates alignment among executive stakeholders—delivering transformative results that shape the future of the organization.

Stakeholder Engagement & Influence
Serve as the primary technology liaison for business stakeholders, including the EVP of North American Customer Operations. Build strong partnerships to influence decisions, secure alignment, and deliver measurable outcomes.

Strategic Technology Leadership
Define and own the technology strategy for the NACO platform, ensuring alignment with organizational objectives and enterprise architecture standards. Serve as the ultimate decision-maker for technology direction and priorities.

End-to-End Solution Ownership
Lead the design, development, and delivery of comprehensive technology solutions and services across the platform. Oversee all phases of solution lifecycle—from conceptualization to deployment—ensuring scalability, resilience, and business value.

Technology Governance & Issue Resolution
Establish and manage robust processes for technology issue escalation and resolution. Act as the single point of accountability for resolving critical technology challenges and mitigating risks.

Vision, Roadmap & Architecture
Own the technology vision and roadmap for the platform, ensuring clarity of technical definition and architectural integrity. Drive adoption of modern technologies and practices to future-proof the platform.

Collaboration & Communication
Work closely with Tech Leads to communicate technology decisions effectively, foster transparency, and ensure consistent execution across teams. Champion alignment with the Target Operating Model (TOM) and enterprise technology standards.

Optimization & Value Realization
Apply deep expertise in delivery optimization to streamline processes, accelerate time-to-market, and maximize business value. Continuously identify opportunities for innovation and efficiency

Experience and/or Education

• Undergraduate degree or Technical Certificate
• Graduate degree preferred
• 15+ preferred years of development and technology delivery experience with Agile Delivery Experience preferred
• Ability to plan, share and implement winning technology strategies
• Ability to manage a functional technology group, ensuring superior quality of product and risk management practices
• Business, financial and technical acumen
• Driven to succeed and innovate
• Excellent relationship management skills, effectively supporting multiple complex relationships
• Effective coach and collaborator

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet