Senior Manager, Customer Success (Enterprise)
Top Benefits
About the role
- Toronto, Canada
- Remote, United States
- Chicago, United States
- Carmel, United States
- Mount Pleasant, United States
Show More Show Less
- Support
- Full Time
Add to favourites Favourite View favourites
Sr. Manager, Customer Success (Enterprise) | Customer Success | North America | Remote RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.
Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.
We’re searching for a Sr. Manager, Customer Success (Enterprise) to join our newly formed Customer Success team, so that we can empower healthcare organizations to fully realize the value of RLDatix solutions and improve safety and outcomes across the enterprise. The Sr. Manager, Customer Success (Enterprise) will lead and coach a team of Customer Success Managers (CSMs) to drive customer satisfaction, product adoption, retention, and expansion across our largest and most strategic enterprise accounts.
How You’ll Spend Your Time
- Lead and coach a team of Enterprise CSMs to support strategic healthcare customers across North America and ensure their success
- Manage team capacity, assignments, and performance to deliver consistent, high-quality experiences across the enterprise customer base
- Hold and manage your own book of strategic enterprise accounts, driving adoption, outcomes, and retention through direct engagement
- Collaborate cross-functionally with Sales, Product, Support, and Services teams in order to drive strategic engagement and business outcomes
- Monitor and improve key customer success metrics, including product adoption, health scores, satisfaction, renewals, and expansion
What Kind of Things We’re Most Interested in You Having
- 8+ years of experience in Customer Success within a healthcare SaaS company
- Proven experience managing and developing a team, including performance management and coaching
- Proven success in managing strategic, high-value enterprise customer relationships within a fast-paced SaaS environment
- Deep understanding of hospitals, healthcare operations, and the challenges faced by provider organizations
- In-depth knowledge on how to drive customer outcomes, product adoption, and retention strategies
- Sincere interest in joining a newly forming function, with the ability to operate in ambiguity and create scalable processes
- Ability to commute to client sites or company meetings as needed within North America (passport required)
By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.
RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.
As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to accessibility@rldatix.com.
Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.
Apply now
First Name (required) fd704272
Last Name (required) a36874da
Email (required) 264607a0
Mobile Number f3a590ba
244 results found
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- Tanzania+255
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- Wallis & Futuna+681
- Western Sahara+212
- Yemen+967
- Zambia+260
- Zimbabwe+263
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By submitting this form, you consent to receive text messages and emails related to available jobs and information about working at RLDatix. Message & data rates may apply. Communication frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available). By submitting your information, you acknowledge that you have read and agree to our Privacy Policy.
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About RLDatix Government & Commercial
Senior Manager, Customer Success (Enterprise)
Top Benefits
About the role
- Toronto, Canada
- Remote, United States
- Chicago, United States
- Carmel, United States
- Mount Pleasant, United States
Show More Show Less
- Support
- Full Time
Add to favourites Favourite View favourites
Sr. Manager, Customer Success (Enterprise) | Customer Success | North America | Remote RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.
Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.
We’re searching for a Sr. Manager, Customer Success (Enterprise) to join our newly formed Customer Success team, so that we can empower healthcare organizations to fully realize the value of RLDatix solutions and improve safety and outcomes across the enterprise. The Sr. Manager, Customer Success (Enterprise) will lead and coach a team of Customer Success Managers (CSMs) to drive customer satisfaction, product adoption, retention, and expansion across our largest and most strategic enterprise accounts.
How You’ll Spend Your Time
- Lead and coach a team of Enterprise CSMs to support strategic healthcare customers across North America and ensure their success
- Manage team capacity, assignments, and performance to deliver consistent, high-quality experiences across the enterprise customer base
- Hold and manage your own book of strategic enterprise accounts, driving adoption, outcomes, and retention through direct engagement
- Collaborate cross-functionally with Sales, Product, Support, and Services teams in order to drive strategic engagement and business outcomes
- Monitor and improve key customer success metrics, including product adoption, health scores, satisfaction, renewals, and expansion
What Kind of Things We’re Most Interested in You Having
- 8+ years of experience in Customer Success within a healthcare SaaS company
- Proven experience managing and developing a team, including performance management and coaching
- Proven success in managing strategic, high-value enterprise customer relationships within a fast-paced SaaS environment
- Deep understanding of hospitals, healthcare operations, and the challenges faced by provider organizations
- In-depth knowledge on how to drive customer outcomes, product adoption, and retention strategies
- Sincere interest in joining a newly forming function, with the ability to operate in ambiguity and create scalable processes
- Ability to commute to client sites or company meetings as needed within North America (passport required)
By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.
RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.
As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to accessibility@rldatix.com.
Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.
Apply now
First Name (required) fd704272
Last Name (required) a36874da
Email (required) 264607a0
Mobile Number f3a590ba
244 results found
- Afghanistan+93
- Åland Islands+358
- Albania+355
- Algeria+213
- American Samoa+1
- Andorra+376
- Angola+244
- Anguilla+1
- Antigua & Barbuda+1
- Argentina+54
- Armenia+374
- Aruba+297
- Ascension Island+247
- Australia+61
- Austria+43
- Azerbaijan+994
- Bahamas+1
- Bahrain+973
- Bangladesh+880
- Barbados+1
- Belarus+375
- Belgium+32
- Belize+501
- Benin+229
- Bermuda+1
- Bhutan+975
- Bolivia+591
- Bosnia & Herzegovina+387
- Botswana+267
- Brazil+55
- British Indian Ocean Territory+246
- British Virgin Islands+1
- Brunei+673
- Bulgaria+359
- Burkina Faso+226
- Burundi+257
- Cambodia+855
- Cameroon+237
- Canada+1
- Cape Verde+238
- Caribbean Netherlands+599
- Cayman Islands+1
- Central African Republic+236
- Chad+235
- Chile+56
- China+86
- Christmas Island+61
- Cocos (Keeling) Islands+61
- Colombia+57
- Comoros+269
- Congo - Brazzaville+242
- Congo - Kinshasa+243
- Cook Islands+682
- Costa Rica+506
- Côte d’Ivoire+225
- Croatia+385
- Cuba+53
- Curaçao+599
- Cyprus+357
- Czechia+420
- Denmark+45
- Djibouti+253
- Dominica+1
- Dominican Republic+1
- Ecuador+593
- Egypt+20
- El Salvador+503
- Equatorial Guinea+240
- Eritrea+291
- Estonia+372
- Eswatini+268
- Ethiopia+251
- Falkland Islands+500
- Faroe Islands+298
- Fiji+679
- Finland+358
- France+33
- French Guiana+594
- French Polynesia+689
- Gabon+241
- Gambia+220
- Georgia+995
- Germany+49
- Ghana+233
- Gibraltar+350
- Greece+30
- Greenland+299
- Grenada+1
- Guadeloupe+590
- Guam+1
- Guatemala+502
- Guernsey+44
- Guinea+224
- Guinea-Bissau+245
- Guyana+592
- Haiti+509
- Honduras+504
- Hong Kong SAR China+852
- Hungary+36
- Iceland+354
- India+91
- Indonesia+62
- Iran+98
- Iraq+964
- Ireland+353
- Isle of Man+44
- Israel+972
- Italy+39
- Jamaica+1
- Japan+81
- Jersey+44
- Jordan+962
- Kazakhstan+7
- Kenya+254
- Kiribati+686
- Kosovo+383
- Kuwait+965
- Kyrgyzstan+996
- Laos+856
- Latvia+371
- Lebanon+961
- Lesotho+266
- Liberia+231
- Libya+218
- Liechtenstein+423
- Lithuania+370
- Luxembourg+352
- Macao SAR China+853
- Madagascar+261
- Malawi+265
- Malaysia+60
- Maldives+960
- Mali+223
- Malta+356
- Marshall Islands+692
- Martinique+596
- Mauritania+222
- Mauritius+230
- Mayotte+262
- Mexico+52
- Micronesia+691
- Moldova+373
- Monaco+377
- Mongolia+976
- Montenegro+382
- Montserrat+1
- Morocco+212
- Mozambique+258
- Myanmar (Burma)+95
- Namibia+264
- Nauru+674
- Nepal+977
- Netherlands+31
- New Caledonia+687
- New Zealand+64
- Nicaragua+505
- Niger+227
- Nigeria+234
- Niue+683
- Norfolk Island+672
- North Korea+850
- North Macedonia+389
- Northern Mariana Islands+1
- Norway+47
- Oman+968
- Pakistan+92
- Palau+680
- Palestinian Territories+970
- Panama+507
- Papua New Guinea+675
- Paraguay+595
- Peru+51
- Philippines+63
- Poland+48
- Portugal+351
- Puerto Rico+1
- Qatar+974
- Réunion+262
- Romania+40
- Russia+7
- Rwanda+250
- Samoa+685
- San Marino+378
- São Tomé & Príncipe+239
- Saudi Arabia+966
- Senegal+221
- Serbia+381
- Seychelles+248
- Sierra Leone+232
- Singapore+65
- Sint Maarten+1
- Slovakia+421
- Slovenia+386
- Solomon Islands+677
- Somalia+252
- South Africa+27
- South Korea+82
- South Sudan+211
- Spain+34
- Sri Lanka+94
- St. Barthélemy+590
- St. Helena+290
- St. Kitts & Nevis+1
- St. Lucia+1
- St. Martin+590
- St. Pierre & Miquelon+508
- St. Vincent & Grenadines+1
- Sudan+249
- Suriname+597
- Svalbard & Jan Mayen+47
- Sweden+46
- Switzerland+41
- Syria+963
- Taiwan+886
- Tajikistan+992
- Tanzania+255
- Thailand+66
- Timor-Leste+670
- Togo+228
- Tokelau+690
- Tonga+676
- Trinidad & Tobago+1
- Tunisia+216
- Turkey+90
- Turkmenistan+993
- Turks & Caicos Islands+1
- Tuvalu+688
- U.S. Virgin Islands+1
- Uganda+256
- Ukraine+380
- United Arab Emirates+971
- United Kingdom+44
- United States+1
- Uruguay+598
- Uzbekistan+998
- Vanuatu+678
- Vatican City+39
- Venezuela+58
- Vietnam+84
- Wallis & Futuna+681
- Western Sahara+212
- Yemen+967
- Zambia+260
- Zimbabwe+263
Not You?
By submitting this form, you consent to receive text messages and emails related to available jobs and information about working at RLDatix. Message & data rates may apply. Communication frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available). By submitting your information, you acknowledge that you have read and agree to our Privacy Policy.
Thank you
blocks--linked-image#click keydown.enter->blocks--linked-image#click" tabindex="0">
Want to hear more from our team?
Check out our Employee Spotlights blog!