THE UNITED COUNTIES OF LEEDS AND GRENVILLE

Community and Social Services Division

Invites applications for the position of:

Case Manager

IPD Department

Status: Temporary Full-Time

Duration: September 1st, 2025 – June 12th, 2026

Salary (2025 Grid 7): $33.48-$39.88

Location : Brockville, Ontario

Bargaining Unit: CSS OPSEU Local 494

POSITION SUMMARY:

Reporting directly to the Supervisor and indirectly to the Departmental Manager, and the Director, Community and Social Services, the Case Manager will provide a full range of services to a diverse client population as part of a team facilitating integrated case management.

QUALIFICATIONS:

Education, Certification & Licenses

• Two or three-year Diploma or Degree in social/human services such as, Social Service Worker (SSW), community services, addiction and mental health, child and youth work or other related human services diploma or bachelor’s degree in psychology, Sociology, Social Work, Women/ Gender Studies, Criminology or Counselling
• The possession and maintenance of a valid driver’s license and access to a vehicle is required.

Experience

• Minimum two years’ experience working in the Social or Human Services field.

Knowledge, Skills, Abilities & Competencies

• Possess a comprehensive knowledge and understanding of the programs delivered by the Community and Social Services Division.
• Ability to demonstrate an understanding of the Division’s philosophy (i.e. goals and focus) and intervention methods to allow program goals to be met.
• Ability to interview, assess clients’ needs, and effectively provide support.
• Ability to write concise and accurate reports.
• Demonstrated experience in the application and interpretation of Legislation.
• Excellent interpersonal, organizational, problem-solving, decision-making and communication skills.
• Ability to work independently and within a team-delivered organizational model.
• Computer literate in all relevant technologies within the Division.
• Ability to demonstrate sensitivity and responsiveness to the needs of the community.
• Ability to work flexible hours including some evenings and weekends depending upon the needs of the community.
• Possess a comprehensive knowledge of community agencies/organizations, which interface with the Division.

SUMMARY OF POSITION RESPONSIBILITIES:

• Perform the responsibilities of the position within the applicable legislative and regulatory standards set out in the applicable Federal, Provincial and Municipal Acts, Regulations, Guidelines, best practices and the operational policies of the United Counties of Leeds and Grenville.

• Protect own health and the health and safety of others by adopting / adhering to safe work practices.

• Maintain and respect the confidentiality of families / individuals as per the Municipal Freedom of Information and the Protection of Privacy Act (MFIPPA).

• Conduct ongoing work with families/individuals and fellow staff in a respectful, empowering manner which demonstrates a strong customer service philosophy.

• Work collaboratively with community partner agencies to promote and support the programs delivered and to maintain a working knowledge of available resources to best serve and refer families/individuals.

• Participate in sub-committees, working groups and team meetings as required and approved by a Program Supervisor.

• Assess families/individuals for initial and ongoing eligibility including emergency and crises.

• Prepare and process ongoing changes, file updates, statistical gathering, correspondence, reports, affidavits, and follow up for arrears/overpayments as requested and/or required.

• Conduct, prepare and facilitate workshops, tenant meetings and orientation sessions.

• Initiate case planning to support client success, which may include case conferences, off-site appointments and home visits.

• Develop, negotiate and monitor families/individuals participation agreements, leases, service plans, assessments and job retention strategies.

• Maintain a high level of computer proficiency for all relevant divisional software.

• Provide back-up support and coverage to other Case Managers as required.

• Perform duties as required in the event of a declared peacetime State of Emergency as per the United Counties of Leeds and Grenville Emergency Plan.

Other related duties, as requested and required.

The foregoing Job Description reflects the general duties necessary to describe the principal functions of the job identified, and shall not be construed to be all of the work requirements that may be inherent in this classification.

How to Apply:

Applications should be marked “Competition # IPDCA001299 Case Manager – IPD, TFT and submitted online to the job posting on the Careers section of our website at https://www.leedsgrenville.com/en/government/careers.aspx/ View our Job Opportunities by 4:00 pm on/before Friday, September 5th, 2025

Applicant information is collected under the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), and will only be used for candidate selection.

Accommodation at the United Counties of Leeds and Grenville

The United Counties of Leeds and Grenville is committed to providing a recruitment and selection process that is both inclusive and free from barriers. Accommodations for job applicants with disabilities are available upon request, and will be provided in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Applicants are required, in advance, to make any accommodation request know to Human Resources by contacting the department at 1-800-770-2170 or by using the Bell Relay Service. Human Resources will strive to provide reasonable and appropriate accommodation for all applicants, during the recruitment and selection process, which will ensure the process is conducted in a fair and equitable manner.