Technical Support Engineer - Global Clients - Sunday to Thursday, 10 AM to 7 PM EST
About the role
About Us
Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!
Position Overview
The Engineer will have responsibility for remote client support including heavy interaction with end-users in diverse computing environments. Thrive is looking to hire individuals who demonstrate technical proficiency, have strong verbal and written communication skills and have the desire to learn and be involved in all aspects of IT.
Primary Responsibilities
- Ability to handle diverse computing environments focused on global Thrive clients
- Analyze and document an unfamiliar client / server network environment while assessing the quickest path to resolution
- Perform rapid analysis of workstation level incidents and consistently demonstrate the ability to determine the cause
- Sets client expectations appropriately throughout the troubleshooting process
- Utilizes appropriate software utilities, Thrives’ Protect software, and vendor or application specific tools to provide fastest resolution of customer incidents
- Communicate steps taken during troubleshooting and resolutions through clear non-technical communication
- Demonstrate the correct level of urgency while resolving client incidents
- Resolution of incidents/requests related to, but not limited to the following:
- Operating Systems:
- Windows Server administration and Windows workstation OS (i.e 10, 11)
- Server:
- Microsoft Exchange Server
- Active Directory management
- Group Policy Management
- DNS Management
- DHCP Management
- Virtualization:
- VMware
- Cloud Platforms:
- Office 365 administration
- Microsoft Azure
- Microsoft Intune for device management
- Scripting and Automation:
- PowerShell scripting for Windows environments
- Backup and Recovery:
- Backup software administration (e.g.Commvault)
- Monitoring:
- Monitoring tools (e.g. PRTG, N-Able)
- Performance optimization (CPU, memory, etc)
- Hardware:
-
Server and workstation hardware configuration and maintenance
-
- Operating Systems:
Basic Qualifications:
- Bachelor’s Degree, Technical Degree or equivalent work experience
- Excellent problem solver; able to prioritize and coordinate between tasks
- 2-4+ years desktop support experience
- Knowledge of mobile device configurations and troubleshooting
- Experience installing, troubleshooting and customizing Microsoft Office including Outlook configurations
- Experience troubleshooting workstation hardware issues
- Knowledge and experience with Active Directory and Entra AD
- Ability to articulate technical information and convey to non-technical people
- Passionate about delivering excellent customer service
- Must be able to work effectively in a team environment as well as alone
- Excellent written and oral communication skills
About Thrive
Thrive delivers global technology outsourcing for cybersecurity, Cloud, networking, and other complex IT requirements. Thrive’s NextGen platform enables customers to increase business efficiencies through standardization, scalability, and automation, delivering oversized technology returns on investment (ROI). They accomplish this with advisory services, vCISO, vCIO, consulting, project implementation, solution architects, and a best-in-class subscription-based technology platform. Thrive delivers exceptional high-touch service through its POD approach of subject matter experts and global 24x7x365 SOC, NOC, and centralized services teams.
Technical Support Engineer - Global Clients - Sunday to Thursday, 10 AM to 7 PM EST
About the role
About Us
Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!
Position Overview
The Engineer will have responsibility for remote client support including heavy interaction with end-users in diverse computing environments. Thrive is looking to hire individuals who demonstrate technical proficiency, have strong verbal and written communication skills and have the desire to learn and be involved in all aspects of IT.
Primary Responsibilities
- Ability to handle diverse computing environments focused on global Thrive clients
- Analyze and document an unfamiliar client / server network environment while assessing the quickest path to resolution
- Perform rapid analysis of workstation level incidents and consistently demonstrate the ability to determine the cause
- Sets client expectations appropriately throughout the troubleshooting process
- Utilizes appropriate software utilities, Thrives’ Protect software, and vendor or application specific tools to provide fastest resolution of customer incidents
- Communicate steps taken during troubleshooting and resolutions through clear non-technical communication
- Demonstrate the correct level of urgency while resolving client incidents
- Resolution of incidents/requests related to, but not limited to the following:
- Operating Systems:
- Windows Server administration and Windows workstation OS (i.e 10, 11)
- Server:
- Microsoft Exchange Server
- Active Directory management
- Group Policy Management
- DNS Management
- DHCP Management
- Virtualization:
- VMware
- Cloud Platforms:
- Office 365 administration
- Microsoft Azure
- Microsoft Intune for device management
- Scripting and Automation:
- PowerShell scripting for Windows environments
- Backup and Recovery:
- Backup software administration (e.g.Commvault)
- Monitoring:
- Monitoring tools (e.g. PRTG, N-Able)
- Performance optimization (CPU, memory, etc)
- Hardware:
-
Server and workstation hardware configuration and maintenance
-
- Operating Systems:
Basic Qualifications:
- Bachelor’s Degree, Technical Degree or equivalent work experience
- Excellent problem solver; able to prioritize and coordinate between tasks
- 2-4+ years desktop support experience
- Knowledge of mobile device configurations and troubleshooting
- Experience installing, troubleshooting and customizing Microsoft Office including Outlook configurations
- Experience troubleshooting workstation hardware issues
- Knowledge and experience with Active Directory and Entra AD
- Ability to articulate technical information and convey to non-technical people
- Passionate about delivering excellent customer service
- Must be able to work effectively in a team environment as well as alone
- Excellent written and oral communication skills
About Thrive
Thrive delivers global technology outsourcing for cybersecurity, Cloud, networking, and other complex IT requirements. Thrive’s NextGen platform enables customers to increase business efficiencies through standardization, scalability, and automation, delivering oversized technology returns on investment (ROI). They accomplish this with advisory services, vCISO, vCIO, consulting, project implementation, solution architects, and a best-in-class subscription-based technology platform. Thrive delivers exceptional high-touch service through its POD approach of subject matter experts and global 24x7x365 SOC, NOC, and centralized services teams.