Top Benefits
About the role
The world of IT is fast-paced, competitive and growing every day – but so are the vulnerabilities which threaten it and regulations which govern it. This is why our team is moving at breakneck speed – to protect the privacy of people and businesses throughout the world by making email data protection easier.
We are on a mission to prove to that it pays to be secure, and we need your help!
As a recognized and established SaaS developer, Echoworx provides customizable encryption solutions to a growing list of multinational organizations hailing from a wide range of high-regulated sectors – including government, financial services, healthcare, legal and manufacturing, among others.
We are seeking a Technical Operations Support Specialist to assist in operational support of Echoworx production environments. In this role, you will be responsible for monitoring alerts and assisting in the resolution of systems and application issues. This is a “hands-on” position requiring solid technical skills, along with troubleshooting and communication skills.
Responsibilities:
- Monitor infrastructure and application logs.
- Triage and resolve infrastructure and application issues.
- Collaborate with development team on reporting and troubleshooting of application issues.
- Assist with the deployment of test and production builds on various platforms.
- Work closely within the Technical Operations team to evaluate and test new toolsets.
- Provide 24×7 support for critical production systems.
- Participate in occasional on-call support for after-hours support coverage.
Qualifications:
- Degree in Computer Science or equivalent is preferred.
- 2+ years of experience working on and supporting highly available 24×7 SaaS application and production systems.
- Excellent troubleshooting, diagnostic, and analytical skills for problem solving.
- Excellent verbal, written, and interpersonal communication skills to interact with team members, senior support personnel, high level personnel, and customers.
- Ability to work independently, and as part of a team, to solve complex problems.
- Ability to acquire and use knowledge to quickly master new technical areas.
- Ability to apply technical skills to resolve incidents in a timely manner.
- Knowledge of system level and integration level testing.
- Strong quality assurance background.
- Hands-on experience with AWS.
- Hands-on experience with the following sets of tools:
- Linux, Tomcat, SMTP, Message Queues
- Shell scripting
- Infrastructure and application performance monitoring
We offer:
Ability to make an immediate and lasting impact
Work in a safe, secure, and positive work environment
Work with a talented team of innovative and creative players
Remote work opportunities to support and promote work/life balance
Echoworx is an equal opportunity employer, and we welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
*Please include your cover letter and resume with your application.
About Echoworx
Echoworx protects the privacy of people and businesses throughout the world by making email data protection easier. Our scalable, easy to use, and configurable cloud security and email encryption solutions, have been adopted by the top and best in the business across more than 30 countries. Our next level email encryption protection is offered as a completely turn-key, cloud-based managed service, with a passionate hands-on expert staff to help transform communication chaos into order for organizations who understand — it pays to be secure.
Top Benefits
About the role
The world of IT is fast-paced, competitive and growing every day – but so are the vulnerabilities which threaten it and regulations which govern it. This is why our team is moving at breakneck speed – to protect the privacy of people and businesses throughout the world by making email data protection easier.
We are on a mission to prove to that it pays to be secure, and we need your help!
As a recognized and established SaaS developer, Echoworx provides customizable encryption solutions to a growing list of multinational organizations hailing from a wide range of high-regulated sectors – including government, financial services, healthcare, legal and manufacturing, among others.
We are seeking a Technical Operations Support Specialist to assist in operational support of Echoworx production environments. In this role, you will be responsible for monitoring alerts and assisting in the resolution of systems and application issues. This is a “hands-on” position requiring solid technical skills, along with troubleshooting and communication skills.
Responsibilities:
- Monitor infrastructure and application logs.
- Triage and resolve infrastructure and application issues.
- Collaborate with development team on reporting and troubleshooting of application issues.
- Assist with the deployment of test and production builds on various platforms.
- Work closely within the Technical Operations team to evaluate and test new toolsets.
- Provide 24×7 support for critical production systems.
- Participate in occasional on-call support for after-hours support coverage.
Qualifications:
- Degree in Computer Science or equivalent is preferred.
- 2+ years of experience working on and supporting highly available 24×7 SaaS application and production systems.
- Excellent troubleshooting, diagnostic, and analytical skills for problem solving.
- Excellent verbal, written, and interpersonal communication skills to interact with team members, senior support personnel, high level personnel, and customers.
- Ability to work independently, and as part of a team, to solve complex problems.
- Ability to acquire and use knowledge to quickly master new technical areas.
- Ability to apply technical skills to resolve incidents in a timely manner.
- Knowledge of system level and integration level testing.
- Strong quality assurance background.
- Hands-on experience with AWS.
- Hands-on experience with the following sets of tools:
- Linux, Tomcat, SMTP, Message Queues
- Shell scripting
- Infrastructure and application performance monitoring
We offer:
Ability to make an immediate and lasting impact
Work in a safe, secure, and positive work environment
Work with a talented team of innovative and creative players
Remote work opportunities to support and promote work/life balance
Echoworx is an equal opportunity employer, and we welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
*Please include your cover letter and resume with your application.
About Echoworx
Echoworx protects the privacy of people and businesses throughout the world by making email data protection easier. Our scalable, easy to use, and configurable cloud security and email encryption solutions, have been adopted by the top and best in the business across more than 30 countries. Our next level email encryption protection is offered as a completely turn-key, cloud-based managed service, with a passionate hands-on expert staff to help transform communication chaos into order for organizations who understand — it pays to be secure.