About Highspring

Highspring is a next-generation consulting and professional services firm. We deliver modern, agile, and forward-thinking solutions to our clients across North America. We work with leading organizations in industries such as insurance, financial services, and technology to help them evolve their operations and build exceptional customer experiences. At Highspring, we foster collaboration, innovation, and meaningful business impact.

The Opportunity

We are looking for a Senior Business Analyst to join one of our delivery teams supporting a large-scale transformation initiative focused on operational modernization and customer experience. In this role, you will act as a key link between business stakeholders and technology teams, translating complex requirements into clear, actionable deliverables while contributing to the delivery of high-impact solutions in an Agile environment.

What You'll Do

Partner with stakeholders to identify opportunities for process improvement and lead reengineering initiatives Elicit, analyze, and document business and functional requirements Act as a key point of contact for the Agile team and support delivery execution Collaborate with product design and customer experience teams to translate vision into specifications Facilitate workshops to map current-state processes and identify efficiencies Write clear and effective user stories to support development teams Gather, validate, and consolidate feedback from stakeholders Coordinate and support user acceptance testing activities Contribute to change management planning and execution Assess impacts, identify risks, and define mitigation strategies Communicate project progress to stakeholders and leadership Support the Product Owner in maximizing team performance Produce documentation to support product and process evolution Participate in Agile ceremonies (planning, demos, retrospectives) Support roadmap execution based on feedback and analytics insights Coordinate post-release support activities

What You Bring to the Table

Bachelor's degree or equivalent experience 5-8 years of experience as a Business Analyst Strong ability to influence and collaborate with stakeholders at all levels Excellent analytical and problem-solving skills Experience working in Agile, cross-functional environments Strong communication skills, both written and verbal

Core Skills Required

Expertise in requirements elicitation and documentation Experience in process reengineering and business transformation Strong workshop facilitation skills Experience improving operational processes with business teams Knowledge of Agile/Scrum methodologies Strong presentation skills (PowerPoint, Visio) Experience coordinating testing and validation activities

Our Stack (if applicable)

Agile (Scrum) Jira / Confluence Visio or equivalent process mapping tools

Why Join Highspring?

Work with a collaborative and high-performing consulting team Contribute to impactful transformation projects Access continuous learning and development opportunities Benefit from flexible work arrangements and a strong team culture

À propos de Highspring

Highspring est un cabinet de conseil et de services professionnels nouvelle génération. Nous livrons des solutions modernes, agiles et innovantes à des clients partout en Amérique du Nord. Nous accompagnons des entreprises de premier plan dans leur transformation et l'amélioration de leur expérience client.

L'opportunité

Nous recrutons un(e) Analyste d'affaires senior pour rejoindre une équipe de delivery travaillant sur une initiative de transformation majeure centrée sur la modernisation des opérations et l'expérience client. Ce rôle est au cœur de la collaboration entre les équipes d'affaires et technologiques, avec pour objectif de clarifier, structurer et livrer des solutions alignées avec les besoins du client.

Vos responsabilités

Identifier des opportunités d'amélioration et piloter des initiatives de transformation Recueillir, analyser et documenter les besoins d'affaires et fonctionnels Agir comme point de contact clé pour l'équipe Agile Collaborer avec les équipes de design pour traduire la vision en spécifications Animer des ateliers de cartographie des processus et d'optimisation Rédiger des user stories claires et structurées Consolider les retours des parties prenantes Coordonner les activités de tests utilisateurs Contribuer à la gestion du changement Évaluer les impacts et définir des stratégies de mitigation Communiquer l'avancement des projets Soutenir le Product Owner dans l'optimisation des livraisons Produire la documentation nécessaire Participer aux cérémonies Agile Contribuer à l'exécution des roadmaps Coordonner le support post-livraison

Ce que vous apportez

Baccalauréat ou expérience équivalente 5 à 8 ans d'expérience en analyse d'affaires Capacité à influencer et collaborer avec différents intervenants Excellentes compétences analytiques Expérience en environnement Agile Très bonnes habiletés de communication

Compétences clés

Expertise en analyse et documentation des besoins Expérience en transformation et réingénierie des processus Animation d'ateliers Optimisation des processus opérationnels Connaissance Agile/Scrum Maîtrise de PowerPoint et Visio Expérience en coordination des tests

Environnement

Agile (Scrum) Jira / Confluence Outils de modélisation (Visio)

Pourquoi rejoindre Highspring ?

Équipe collaborative et projets à fort impact Opportunités de développement continu Environnement flexible et dynamique

Equal Opportunity Notice Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact HR@vaco.com .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. Lastly, you agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

For residents of Ontario, Canada only: to the extent the position for employment is not with Highspring or not otherwise noted as vacant above, candidate should be informed that this role is to replace a presently employed person at Vaco by Highspring's client.

Privacy Notice Vaco by Highspring respects your privacy and are committed to providing transparent notice of our policies.

California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.

Virginia residents may access our state specific policies here.

Residents of all other states may access our policies here.

Canadian residents may access our policies in English here and in French here.

Residents of countries governed by GDPR and UK GDPR may access our policies here.

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.

Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

· the individual's skill sets, experience and training;

· licensure and certification requirements;

· office location and other geographic considerations; and

· other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).