Top Benefits
About the role
Woodstock Toyota is looking for an experienced Automotive Service Advisor with strong communication skills and the ability to provide great customer service.
Summary
The Service Advisor is responsible for creating great first impressions and guides the customers through the maintenance scheduling process and repair of their vehicles.
The Service Advisor is a great listener and is a master at executing all the service processes with due diligence and customer service and safety in mind. The Service Advisor has a keen eye for "the details" and strives to be a product knowledge expert ensuring the dealership provides each customer with a personalized service experience.
The Service Advisor builds strong relationships with customers in an effort to achieve service targets and utilizes the tools provided to ensure all customers keep coming back to the dealership.
The Service Advisor upholds the dealerships’ standards and values so that the customer is fully satisfied through every interaction with the service department. As a team player, Service Advisors foster excellent relationships with personnel in all areas of the dealership.
The Details
- Greet customers on the phone or in the Dealership promptly and in a courteous manner.
- Address customer questions/needs promptly and professionally.
- Schedule appointments based on service calls.
- Provide customers with personalized service.
- Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately on time.
- Assist customers in scheduling appointments for routine maintenance and needed repairs.
- Handle customer complaints and ensures high customer satisfaction standards.
- You will also be cross trained as a Parts Advisor to fill in as necessary.
Education & Experience
- Minimum Grade 12 High School Diploma.
- A fundamental understanding of automotive mechanical fundamentals.
- Adaptable to work weekend shifts as scheduled.
- Reynolds & Reynolds experience an asset.
Benefits:
- Dental care
- Extended health care
- Life insurance
- Vision care
Pay
- Based on experience
- Salary plus Bonus
Top Benefits
About the role
Woodstock Toyota is looking for an experienced Automotive Service Advisor with strong communication skills and the ability to provide great customer service.
Summary
The Service Advisor is responsible for creating great first impressions and guides the customers through the maintenance scheduling process and repair of their vehicles.
The Service Advisor is a great listener and is a master at executing all the service processes with due diligence and customer service and safety in mind. The Service Advisor has a keen eye for "the details" and strives to be a product knowledge expert ensuring the dealership provides each customer with a personalized service experience.
The Service Advisor builds strong relationships with customers in an effort to achieve service targets and utilizes the tools provided to ensure all customers keep coming back to the dealership.
The Service Advisor upholds the dealerships’ standards and values so that the customer is fully satisfied through every interaction with the service department. As a team player, Service Advisors foster excellent relationships with personnel in all areas of the dealership.
The Details
- Greet customers on the phone or in the Dealership promptly and in a courteous manner.
- Address customer questions/needs promptly and professionally.
- Schedule appointments based on service calls.
- Provide customers with personalized service.
- Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately on time.
- Assist customers in scheduling appointments for routine maintenance and needed repairs.
- Handle customer complaints and ensures high customer satisfaction standards.
- You will also be cross trained as a Parts Advisor to fill in as necessary.
Education & Experience
- Minimum Grade 12 High School Diploma.
- A fundamental understanding of automotive mechanical fundamentals.
- Adaptable to work weekend shifts as scheduled.
- Reynolds & Reynolds experience an asset.
Benefits:
- Dental care
- Extended health care
- Life insurance
- Vision care
Pay
- Based on experience
- Salary plus Bonus