Who you are

• This is an execution-focused role ideal for someone who enjoys program operations, building repeatable processes, and creating scalable enablement that helps partners succeed
• 2–4 years of experience in partner programs, program operations, enablement, customer education, or a related role within a SaaS or technology company
• Experience supporting or executing programs for external audiences (partners, customers, agencies, or communities)
• Experience working with agencies, freelancers, or professional services partners is a major plus
• Strong organizational and project management skills, with the ability to juggle multiple initiatives at once
• Comfort working with metrics and dashboards to track program health and effectiveness
• Clear written and verbal communication skills, especially when translating complex information into actionable guidance
• Familiarity with enablement tools such as LMS platforms, partner portals, or knowledge bases
• A proactive, detail-oriented mindset with a willingness to learn and improve processes over time
• Stay curious and open to growth — actively building fluency in emerging technologies like AI to unlock creativity, accelerate progress, and amplify impact

What the job involves

• We’re looking for a Partner Program Manager to support the growth and execution of our Certified Partner Program
• This role will work to operationalize, scale, and continuously improve the partner experience — from application and onboarding through enablement, engagement, and ongoing activation
• You’ll play a key role in helping agencies become confident, efficient Webflow experts while ensuring our program keeps pace with the rapid evolution of the Webflow product
• Support the day-to-day operations of the Webflow Certified Partner Program, ensuring policies, benefits, and processes are executed consistently and smoothly
• Manage partner lifecycle workflows, onboarding, tier movement, and offboarding, with a strong focus on partner experience
• Maintain program documentation, partner-facing resources, and internal playbooks to ensure clarity, accuracy, and ease of use
• Track and report on partner program metrics such as applications, onboarding completion, certification progress, engagement, and activation
• Help identify operational gaps or inefficiencies in the program and propose improvements that make the program easier to scale
• Partner cross-functionally with Marketing, Sales, Product, and Support teams to coordinate launches, updates, and partner communications
• Support the creation and maintenance of scalable enablement resources that help partners succeed as Webflow agencies, including:
• Product education and feature updates
• Best practices for building and delivering client sites on Webflow
• Guidance on positioning Webflow with prospects and clients
• Help manage and organize partner enablement content across our LMS, partner portal, and internal tools to ensure partners can easily find what they need
• Assist with the execution of live and virtual trainings, webinars, and office hours for partners
• Work closely with the Head of Partner Programs & Enablement to keep partners informed and enabled as Webflow’s product evolves quickly
• Gather feedback from partners on enablement effectiveness and surface insights to inform program and content improvements
• Support certification programs and assessments that help maintain quality and consistency across the partner ecosystem
• Help execute regular partner communications, including newsletters, announcements, and program updates
• Support initiatives that drive partner engagement and participation, such as enablement campaigns, new program benefits, or pilot programs
• Act as an operational point of contact for partners, helping route questions or issues to the right internal teams when needed

Benefits

• Modern & inclusive healthcare coverage
• 401K and financial planning
• Flexible paid time off
• Annual retreat and offsites
• WFH Office setup budget
• Health and wellness stipend
• Remote work reimbursements for phone & wifi
• Webflow subscription discount
• Remote-first flexibility