REGIONAL TELEHEALTH ASSISTANT
About the role
Northern Health is looking for an experienced, highly efficient, and self-directed Regional Tele-Health Assistant to support the Primary & Community Care department.
In accordance with the established mission, vision, values, and strategic priorities of Northern Health, and under the general supervision of Manager or designate, the Regional Tele-Health Assistant (RTHA) is a vital member of the tele-care interprofessional team. This position provides essential administrative support to ensure safe and efficient primary care services via virtual support across Northern Health. The RTHA manages patient flow, screens and prioritizes calls, and resolves issues related to patient information, scheduling, and communication. The RTHA supports providers by managing medical documentations, sending consultations and lab requisitions, booking appointments, and assisting with patient inquiries and confidential communication.
About Northern Health
Northern Health is the key provider of public health care in Melbourne's northern region.
Established in July 2000, Northern Health provides quality health care services to the expanding communities in Melbourne's northern suburbs. In one of Melbourne's busiest growth corridors, Northern Health offers the community health care services where they are needed - close to where people live.
Northern Health is made up of four campuses: Northern Hospital Epping, Broadmeadows Hospital, Bundoora Centre and Craigieburn Centre.
Our campuses work together to provide a unique mix of services including medical, surgical, emergency, intensive and coronary care, paediatrics, women's and maternal health, mental health, aged care, palliative care, and rehabilitation programs.
These services are provided through inpatient, ambulatory and community-based programs.
Northern Health's programs and services are split into two different streams - acute and sub-acute. This structure is designed to assist services to be integrated across our campuses and ensure that patients have access to the best healthcare within the most efficient time frame.
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REGIONAL TELEHEALTH ASSISTANT
About the role
Northern Health is looking for an experienced, highly efficient, and self-directed Regional Tele-Health Assistant to support the Primary & Community Care department.
In accordance with the established mission, vision, values, and strategic priorities of Northern Health, and under the general supervision of Manager or designate, the Regional Tele-Health Assistant (RTHA) is a vital member of the tele-care interprofessional team. This position provides essential administrative support to ensure safe and efficient primary care services via virtual support across Northern Health. The RTHA manages patient flow, screens and prioritizes calls, and resolves issues related to patient information, scheduling, and communication. The RTHA supports providers by managing medical documentations, sending consultations and lab requisitions, booking appointments, and assisting with patient inquiries and confidential communication.
About Northern Health
Northern Health is the key provider of public health care in Melbourne's northern region.
Established in July 2000, Northern Health provides quality health care services to the expanding communities in Melbourne's northern suburbs. In one of Melbourne's busiest growth corridors, Northern Health offers the community health care services where they are needed - close to where people live.
Northern Health is made up of four campuses: Northern Hospital Epping, Broadmeadows Hospital, Bundoora Centre and Craigieburn Centre.
Our campuses work together to provide a unique mix of services including medical, surgical, emergency, intensive and coronary care, paediatrics, women's and maternal health, mental health, aged care, palliative care, and rehabilitation programs.
These services are provided through inpatient, ambulatory and community-based programs.
Northern Health's programs and services are split into two different streams - acute and sub-acute. This structure is designed to assist services to be integrated across our campuses and ensure that patients have access to the best healthcare within the most efficient time frame.