We are looking for an enthusiastic individual to assist with United Way workplace campaigns and raise support to create pathways out of poverty. This is an incredible opportunity to be in a customer-facing role supporting our United Way campaigns and raising funds for vital community programs in the Alberta Capital Region.

About the Role

In this Temporary, casual role, you will be responsible for coordinating meaningful connections to our current and previous donors through engagement calls and emails sharing the impact their contribution has on our community and Inspiring future support.

This is a casual temporary position working up to 30 hours a week starting early October and ending mid-December.

As the Associate, Donor Engagement you will:

• Conduct Donor engagement and retention calls
• Provide information to donors about our United Way
• Thank donors post gift.
• Complete donor financial transactions, record call and e-mail results and perform basic administrative tasks.

About you:

You have an interest in making a difference in our community are eager to apply your customer service skills to this role in supporting our workplace campaigns. You have a can-do attitude, are outcomes driven, and approach situations with a customer focus. Thinking creatively, staying organized, and building relationships is how you thrive. You love operating in a digital environment and are proficient with MS Office (we use Office 365 – MS Teams, SharePoint) and enjoy learning and using new technology.

Your background includes a high school diploma and administrative or customer service experience. We welcome applicants with any combination of education and lived experiences.

The successful candidate for this position will be someone who shares our passion for our mission of mobilizing collective action to ensure no one in our community is left behind, is a difference maker in our community, and wants to connect to a bigger purpose.

You align with and integrate our core values throughout all organizational and business practices, and you consistently act with personal, professional, and behavioural integrity.

You see yourself in our Values. We value and operate with a commitment to:

• Creating solutions.
• Continuous learning.
• Being courageous in our work.
• Capturing our customers’ hearts and minds.
• Being insights driven and utilizing real data.
  Applying a lens of equity and inclusion to all that we do.

Why work with us?

We are people who love what we do and are passionate about our work. We offer rewarding work, a positive workplace culture, and a total rewards package. Our work environment is hybrid - with time spent both collaborating in the office as well as remotely.
United Way looks at the big picture in order to deliver a coordinated network of services and programs to address a range of needs for children and families who are struggling. By bringing together partners and strategies, we work to ensure that no one in our community is left behind.

At United Way of the Alberta Capital Region, we value the contributions our employees make in supporting and advancing our purpose and values and have a workplace culture where actions are aligned and focused on achieving our envisioned future. We believe that a balanced Total Rewards Program helps foster a culture and workplace experience where our colleagues will flourish to the benefit of those served through our United Way.

Fundamental to this is our commitment to pay equity and a living wage. As part of our Total Rewards Program, this position is also eligible for:

• Flexible hours (Hybrid work environment)

• Professional Coaching

• LinkedIn Learning

• 4% vacation

• The budgeted hourly rate for this role is $22.25

• (Starting salary based on experience and budgetary considerations)

United Way of the Alberta Capital Region is committed to creating an inclusive workplace that reflects our diverse community that we serve. We encourage candidates from diverse backgrounds and those who may need accommodation to apply to join our team. By incorporating a variety of experiences and perspectives, we create opportunities for innovative solutions and maximize the impact of our work.