Top Benefits
Remote-first work environment
Generous PTO: 12 vacation, 12 sick, 1 birthday, 5-day anniversary leave
Premium HMO health coverage via iCare
About the role
Who you are
- Communication - collaborate with internal and external stakeholders (e.g., executive leadership, account managers, property managers, onboarding teams), manage competing priorities, and articulate a vision and plan in a structured and a professional manner
- Adaptability - able to quickly understand business functions, people, processes, and technologies with analytical discipline, draw on experience, and use empathy to develop a point of view for action
- Strategic Thinking - able to translate high-level company strategic growth objectives into discrete and actionable strategic account plans, understands clients needs and develops a roadmap for success
- Experience in real estate, property management, and or fintech preferred
- Experience in a startup environment preferred
- 1-4 years experience in Customer Success, Account Management or Sales with a track record of retaining accounts
- Experience with Jira and Salesforce is preferred
- Comfort working independently and remotely
What the job involves
- Partner with Account Executives and Account Managers to build growth strategies for your book of business, working collaboratively to secure successful renewals and expansions
- Work with collaborative teams to ensure speed and efficiency in onboarding and adoption of Esusu services to your clients
- Develop customized success plans and partner with our internal client management team to accelerate adoption and provide clients with a path to achieve their goals
- Develop relationships with property managers to understand their business needs and how Esusu provides value in driving key outcomes
- Leverage Esusu product expertise along with client use case knowledge to proactively identify growth opportunities and establish a client feedback loop
- Monitor account health through business reviews and account planning
- Provide ongoing education on Esusu’s suite of services and Financial Literacy topics to property managers and residents
- Actively contribute to team and cross-functional continuous improvement initiatives
- Core availability expected during Eastern Time (8AM–5PM EST)
Benefits
- Remote-first work environment (core availability expected during Eastern Time)
- Generous PTO (12 vacation days, 12 sick leaves, and 1 birthday leave, plus a 5-day work anniversary leave available after your first year)
- Premium health coverage (comprehensive HMO via iCare)
- Government-mandated benefits (e.g. SSS, PAGIBIG, PhilHealth, 13th month pay, night differential, overtime, and holiday pay)
- Work tools provided (laptop and essentials)
- In person and virtual team get togethers
Not the right fit? Search for Customer Success Manager jobs in Canada
About Esusu
Financial Services
51-200
We're the #1 most trusted rent reporting product on the market, leveraging data to empower renters and improve property performance. Our platform provides industry-leading rent reporting, rent relief, robust social impact data, and holistic resident education and services, leading to financial resiliency for renters and property owners.
Similar Jobs
Top Benefits
Remote-first work environment
Generous PTO: 12 vacation, 12 sick, 1 birthday, 5-day anniversary leave
Premium HMO health coverage via iCare
About the role
Who you are
- Communication - collaborate with internal and external stakeholders (e.g., executive leadership, account managers, property managers, onboarding teams), manage competing priorities, and articulate a vision and plan in a structured and a professional manner
- Adaptability - able to quickly understand business functions, people, processes, and technologies with analytical discipline, draw on experience, and use empathy to develop a point of view for action
- Strategic Thinking - able to translate high-level company strategic growth objectives into discrete and actionable strategic account plans, understands clients needs and develops a roadmap for success
- Experience in real estate, property management, and or fintech preferred
- Experience in a startup environment preferred
- 1-4 years experience in Customer Success, Account Management or Sales with a track record of retaining accounts
- Experience with Jira and Salesforce is preferred
- Comfort working independently and remotely
What the job involves
- Partner with Account Executives and Account Managers to build growth strategies for your book of business, working collaboratively to secure successful renewals and expansions
- Work with collaborative teams to ensure speed and efficiency in onboarding and adoption of Esusu services to your clients
- Develop customized success plans and partner with our internal client management team to accelerate adoption and provide clients with a path to achieve their goals
- Develop relationships with property managers to understand their business needs and how Esusu provides value in driving key outcomes
- Leverage Esusu product expertise along with client use case knowledge to proactively identify growth opportunities and establish a client feedback loop
- Monitor account health through business reviews and account planning
- Provide ongoing education on Esusu’s suite of services and Financial Literacy topics to property managers and residents
- Actively contribute to team and cross-functional continuous improvement initiatives
- Core availability expected during Eastern Time (8AM–5PM EST)
Benefits
- Remote-first work environment (core availability expected during Eastern Time)
- Generous PTO (12 vacation days, 12 sick leaves, and 1 birthday leave, plus a 5-day work anniversary leave available after your first year)
- Premium health coverage (comprehensive HMO via iCare)
- Government-mandated benefits (e.g. SSS, PAGIBIG, PhilHealth, 13th month pay, night differential, overtime, and holiday pay)
- Work tools provided (laptop and essentials)
- In person and virtual team get togethers
Not the right fit? Search for Customer Success Manager jobs in Canada
About Esusu
Financial Services
51-200
We're the #1 most trusted rent reporting product on the market, leveraging data to empower renters and improve property performance. Our platform provides industry-leading rent reporting, rent relief, robust social impact data, and holistic resident education and services, leading to financial resiliency for renters and property owners.