Relief Case Worker
About the role
Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Objective Job Description: Under the direct supervision of the Program Manager, the caseworker will provide a service to people who are homeless or at risk of becoming homeless while interacting in a positive, supportive manner by meeting and developing a case management strategy with the person/family, making referrals to other agencies as appropriate, and supervising practical supportive services while making referrals to other day staff as appropriate.
Qualifications
- Must be in agreement and comply with the Mission Statement of The Salvation Army Booth Centre, Hamilton.
- University/College diploma in Social Service and/or a combination of education and related life experience.
- Excellent oral and written communications skills and effective interpersonal skills
- Competent on word processing equipment such as Windows, Microsoft Office etc.
- Ability to work with socially disadvantaged people who may often harbor resentment and anger
- Demonstrated ability to establish and implement goals and plans for self and clients.
- Demonstrated ability to work both independently and under supervision.
- Ability to lift/carry up to forty pounds.
- Demonstrates knowledge of Community-based resources.
Service Responsibilities
- Develop and maintain a caseload.
- Complete an intake and assessment on each resident
- Provide problem solving/referral counseling to Booth Centre Shelter residents.
- Develop a network and make referrals to existing services and resources in the community including those of other Salvation Army departments
- Provide clients with evening coffee and snack, clean are upon completion.
- Design and implement, in consultation with supervisor, an interview schedule that will provide an evaluation of ‘quality of life’ improvement of successful program participants.
- Provide assistance to front desk personnel as necessary, including responding to client issues and crises.
- Be available to respond to client issues in the dining hall and kitchen during lunch meal..
- Record activities and incidents occurring during the shift in a factual and concise manner using Log Book and/or Incident Book.
- Contact emergency service personnel (ambulance or police) when necessary
- Maintain confidentiality with regard to clients/staff and Centre’s records.
- Work closely with and carry out tasks assigned to you by your supervisor.
- Perform other duties as assigned.
Organizational Responsibilities
- Demonstrate knowledge of The Salvation Army Booth Centre Policy and Procedures Manual
- Meet with Program Director for supervision as scheduled
- Model appropriate qualities for this position – i.e. self-motivation, punctuality, and personal hygiene
- Commit to and sign the agency and clients’ confidentiality form
- Attend staff meetings of The Salvation Army Booth Centre Hamilton, Staff Training workshops and conferences, as authorized by the Centre
- Work within mandate and mission of the Salvation Army
- Represent The Salvation Army Booth Centre in a professional manner.
Compensation The target hiring range for this position is $25.62 to $25.62 with a maximum of $25.62.
Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.
About The Salvation Army in Canada
The Salvation Army is an international Christian organization that began its work in Canada in 1882 and has grown to become the largest non-governmental direct provider of social services in the country. The Salvation Army gives hope and support to vulnerable people today and every day in 400 communities across Canada and more than 120 countries around the world. The Salvation Army offers practical assistance for children and families, often tending to the basic necessities of life, provides shelter for homeless people and rehabilitation for people who have lost control of their lives to an addiction.
Relief Case Worker
About the role
Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Objective Job Description: Under the direct supervision of the Program Manager, the caseworker will provide a service to people who are homeless or at risk of becoming homeless while interacting in a positive, supportive manner by meeting and developing a case management strategy with the person/family, making referrals to other agencies as appropriate, and supervising practical supportive services while making referrals to other day staff as appropriate.
Qualifications
- Must be in agreement and comply with the Mission Statement of The Salvation Army Booth Centre, Hamilton.
- University/College diploma in Social Service and/or a combination of education and related life experience.
- Excellent oral and written communications skills and effective interpersonal skills
- Competent on word processing equipment such as Windows, Microsoft Office etc.
- Ability to work with socially disadvantaged people who may often harbor resentment and anger
- Demonstrated ability to establish and implement goals and plans for self and clients.
- Demonstrated ability to work both independently and under supervision.
- Ability to lift/carry up to forty pounds.
- Demonstrates knowledge of Community-based resources.
Service Responsibilities
- Develop and maintain a caseload.
- Complete an intake and assessment on each resident
- Provide problem solving/referral counseling to Booth Centre Shelter residents.
- Develop a network and make referrals to existing services and resources in the community including those of other Salvation Army departments
- Provide clients with evening coffee and snack, clean are upon completion.
- Design and implement, in consultation with supervisor, an interview schedule that will provide an evaluation of ‘quality of life’ improvement of successful program participants.
- Provide assistance to front desk personnel as necessary, including responding to client issues and crises.
- Be available to respond to client issues in the dining hall and kitchen during lunch meal..
- Record activities and incidents occurring during the shift in a factual and concise manner using Log Book and/or Incident Book.
- Contact emergency service personnel (ambulance or police) when necessary
- Maintain confidentiality with regard to clients/staff and Centre’s records.
- Work closely with and carry out tasks assigned to you by your supervisor.
- Perform other duties as assigned.
Organizational Responsibilities
- Demonstrate knowledge of The Salvation Army Booth Centre Policy and Procedures Manual
- Meet with Program Director for supervision as scheduled
- Model appropriate qualities for this position – i.e. self-motivation, punctuality, and personal hygiene
- Commit to and sign the agency and clients’ confidentiality form
- Attend staff meetings of The Salvation Army Booth Centre Hamilton, Staff Training workshops and conferences, as authorized by the Centre
- Work within mandate and mission of the Salvation Army
- Represent The Salvation Army Booth Centre in a professional manner.
Compensation The target hiring range for this position is $25.62 to $25.62 with a maximum of $25.62.
Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.
About The Salvation Army in Canada
The Salvation Army is an international Christian organization that began its work in Canada in 1882 and has grown to become the largest non-governmental direct provider of social services in the country. The Salvation Army gives hope and support to vulnerable people today and every day in 400 communities across Canada and more than 120 countries around the world. The Salvation Army offers practical assistance for children and families, often tending to the basic necessities of life, provides shelter for homeless people and rehabilitation for people who have lost control of their lives to an addiction.