Position Description & Qualifications Are you a self-starter always thinking of better ways to do things? Are you looking to be part of a dynamic team focused on providing top-quality services to customers? If yes, please keep reading! As a member of Serco’s dynamic team, your expertise and collaborative skills will make a positive impact towards our military defense and safety of our soldiers. As the Royal Canadian Air Forces’ prime service provider at 5 Wing Goose Bay, Labrador, our team delivers comprehensive air operations, emergency services, logistics and engineering expertise to the Department of National Defence. We work on behalf of DND’s “no fail” mission at Goose Bay: supporting NORAD operations for the projection of air power on the north and northeast coasts of Canada, while supporting military training for the Canadian Armed Forces, Allies and NORAD. 5 Wing Goose Bay provides effective training facilities, adaptable infrastructures, and a unique, austere, and challenging training location. Currently, Serco Canada has over 1,200 employees across four provinces, including a strong and growing Indigenous workforce. You will be part of a team that works closely with the military customer and other Serco teams to deliver quality and efficient services to DND. The Serco team has been recognized as one of Atlantic Canada’s Top Employers for 4 years in a row and received the prestigious Atlantic Canadian Aerospace and Defence Association. Industry Excellence Recognition Award for Gender and Diversity Excellence.

Summary/Purpose

• Plan, organize and direct front-line employees on daily/weekly activities in the Tower to meet Section service delivery objectives.
• Ensure compliance with all Serco Canada Inc. policies and procedures, including but not limited to Code of Conduct and Ethics, Serco Management System, PDR’s, Attendance etc.

Key Responsibilities

• References:
• A. B-GA-164-000/AA-001 CF ATC Management Orders
• B. Manual of Air Traffic Services (MATS)
• C. Canadian Armed Forces Supplement to MATS
• D. DND/PWGSC/SFMI Scope of Work for 5 Wing
• E. 5 Wing/Serco ATC Section Orders
• F. 5 Wing Flying Orders
• G. ATC Operational Training Plan
• Maintaining ratings/currency as competent to perform the duties of Aerodrome/Ground Controller/Instructor/Evaluator.
• Managing personnel and resources in a financially responsible and effective manner.
• Declaring whether the unit is capable of meeting operational requirements.
• Conducting unit training of personnel assigned to perform the duties of Aerodrome and/or Ground Controller and/or Data Assistant including periodic evaluations as dictated by ATC Standards.
• Notifying the ATC Manager of all breaches of Flying Orders and Air Traffic Regulations.
• Carrying out other ATC or supervisory related duties which may be assigned by the ATC Manager.
• Responsible for reporting flight safety accidents and incidents as per DND/Transport policies.
• Responsible to the ATC Manager for the supervision, staffing, and scheduling necessary to ensure a satisfactory standard of operating efficiency in the Tower Unit / MACU.
• Direct and follow up with subordinate employees in the performance of tasks and responsibilities.
• Perform hands-on work in support of section service delivery objectives.
• Responsible for performance management of subordinate employees, including authority to initiate corrective action in line with HR approval model.
• Ensure that all assigned deliverables and other reports are completed accurately and on time.
• Ensure that standards for the accomplishment of short-term priorities are clearly articulated to staff, and that resources are made available to achieve the standard.
• Communicate key business objectives to front-line staff.
• Visibly demonstrate Serco Values and work practices and ensure that all staff across the organization are practicing these Values daily.

When required, perform the duties of TA Project Manager. Duties include but not limited to:

• Responsible for the entire project, ensure project stays on track meeting budget, timelines, labor, and materials projections
• Act as main point of contact for all customer and Serco inquiries
• Responsible to work with other Serco staff/management/PCC to coordinate the work between departments to complete project’s overall goal, includes the scheduling of staff and equipment
• Proactively and frequently communicate with customer and applicable Serco departments re project status/any variation in originally projected scope/timeline/budget as well as how customer mandated changes impact original deliverable
• Ensure all work orders associated with project are accurate and closed in a timely manner to allow for efficient billing and payment.
• Other related duties relevant to this position as may be required.
• Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.

Job Requirements EDUCATION /CERTIFICATIONS:

• Must possess a valid Canadian Forces, or Transport Canada/Nav Canada, or ICAO equivalent Air Traffic Control License.
• Must have had a previous Tower/Aerodrome Controller endorsement.
• Must be able to pass and maintain Class II aviation medical.
• Ability to obtain and maintain Secret Level II security clearance is required.
• Possession of a valid Class 5 NL Driver’s license.
• Ability to obtain driver’s abstract.
• Ability to successfully complete pre-employment drug and alcohol testing.

KNOWLEDGE and EXPERENCE

• Previous experience in controlling military fighter jets and/or working in a complex, mixed Visual Flight Rules (VFR) environment is required.
• Minimum of three years’ experience as a Tower Controller is required.  Previous experience in a lead or supervisory role would be an asset.
• Excellent computer skills in MS Office suite, ability to learn and utilize company software as required.
• Comprehensive understanding of concepts and principles within own discipline and knowledge of others.
• Ability to evaluate risk and related mitigation strategies.
• Ability to successfully pass a pre-employment drug and alcohol screening test.
• Contractual understanding of SOW and labour agreements.
• Communicates effectively – able to articulate ideas in a clear and persuasive manner.
• Supervises people effectively – follows through with performance management including objective setting, regular feedback, and review.
• Strong project management skills with the ability to work on and track multiple projects simultaneously.

SKILLS/Competencies (Interpersonal Communication, Financial, Managerial, Problem Solving)

• Innovative, creative, and agile.
• Anticipates issues and opportunities and proactively responds.
• Focuses on solutions; drives results; contributes ideas that will inform and support Manager with making tough decisions in ambiguous situations.
• Maintains effective and sustainable teams of direct reports.
• Highly accountable and motivated with a strong work ethic.

Company Overview Serco Canada Inc. strives to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves the Canadian Federal and Provincial governments and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple provinces, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable federal, provincial, and local leave laws This is a Canada-based role and this position is for an existing vacancy, unless stated otherwise in the job description. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.